Browse Hyde And Sleep Customer Reviews
Great and extremely happy - David R.
The hybrid mattress is great as are the duvet and pillows that were part of the offer, trunt up without issues, very happy with everthing
View More Reviews Easy process to order - Vickie
Easy process to order, delivery and comfortable mattress
Very comfortable mattress - Jonathan
Very comfortable mattress, hassle free ordering and delivery. Helpful and informative sales staff and given a good discount as we didn’t want to take up there offer of free pillows, duvet and sheets.
Great out of the box but after 8 months… - Scott
Great out of the box but after 8 months it’s lost its shape and there are 2 Long grooves where we sleep permantly, even after being out of the bed all day. It’s now become like lying in a ditch. Very poor and I will be looking for a replacement although by looking at other comments it’s doubtful
You can't put a price on a good night's sleep! ! - Mary
Excellent. ..prompt delivery. Fantastic product. Like sleeping on a cloud....I should have had one years ago.....you can't put a price on a good night's sleep!
Great nights sleep - jeffrey p.
It took a few days to adjust to our new mattress but now it's hard to get up in the morning's, love it.
Indifferent at the moment - Cassandra W.
I don't feel like the mattress is good nor bad at the moment waiting to see
Great Mattress - Josiane G.
Arrived promptly, the mattress is well packaged - it also bounced back very quickly to its shape and size. And more importantly, I had a very good night sleep, it is very comfortable, not too soft - just right body hugging. The mattress was meant for the spare room, no need to say I exchanged mattresses the following day.
New Mattress - Alec R.
Got rid of a 3000 spring 16-month-old mattress for this mattress, so glad I did. Old mattress gave me hip and shoulder pains and really had to go. Received our new mattress from Hyde 2 days after talking and ordering from them. Now had this mattress for 5 weeks and from night one I have had no aches and pains whatsoever, that in itself is a miracle. It is a joy to sleep on and gives me a good night’s sleep. All contact with Hyde and Sleep were 1st class and phones were answered very quickly by knowledgably people who knew what they were talking about. Thank you Hyde and Sleep and keep up the good work. Alec
Excellent customer services - Nigel K.
I had a couple of issues with the mattress I had ordered , purely my mistake but the customer service team dealt with the matter efficiently and resolved the problem for me
Would have been perfect but - gillian g.
Would have been perfect but had to get someone else to help get it upstairs!
Good customer service. Had a - Julie T.
Good customer service. Had a delivery blip which was sorted out very quickly. Only negative is that I didn't feel that I was kept informed as well as I expected. Would recommend however.
Very comfortable mattress - Helen
Very comfortable mattress. God communication re delivery.
lovely mattress - Claire R.
Really good mattress comfortable and came in a very transportable box and fluffed up to a good size. We went for the best product and although it is quite expensive, you do get what you pay for.
Great nights sleep - Alan W.
Delivery team excellent, phoned to confirm delivery time ,then brought mattress pillows and protector ,and carried them up to our bedroom.Explained unpacking procedure which was very straightforward. Slightly underwhelmed on unpacking the mattress ,seemed very thin,however after leaving for a few hours it had doubled in thickness.Lovely firm mattress but so so comfortable.Jury still out on pillows but getting used to one firmer pillow rather than two soft ones
Best front sleeping pillow - Stephen H.
Well in fact, as a predominantly front sleeper this is the perfect pillow. However, it functions perfectly when I use it sleeping on my back or side. Had it a month and have only used the memory foam side.... I l'll never change it, its so comfortable. My sleep is deeper, my neck and shoulder pain is non existent in bed. It's the perfect pillow, everything that you advertised it to be. Thank you. This is the pillow for me.
Great service apart from the refund - Catherine G.
Great service apart from the refund. I'm still awaiting a refund after 3 weeks wait!
best mattress ever - martyn o.
best nights sleep i have had in years
Disappointing - Josephine N.
Lack of communication. Paid services delivered not all yet delivered More customer care services required.
not got the mattress yet - louise w.
not so happy if you could advise me what has happened to my delivery. Ups tracking system is not very helpful at all it is now 7.51 in the evening and it is still saying it is on time for delivery what this late. very poor not sure if i am even going to receive my delivery. if you could advise me so that i can speak to Barclays tomorrow morning. not so happy at all.
New experience - Ron H.
Early n ights for me to give a proper review as yet.
Excellent product - Claire
Excellent product, I have recommended the hybrid mattress to everyone I know and I will continue to do so. Our new bedlinen is luxurious and devine.
Happy Customer - andrew l.
Great service , great nights sleep in fact the most comfortable sleep I have ever had. Would recommend anyone to get a new matters like this in the future. Thank you
Unbelievable - Callam P.
I hardly ever leave reviews, but this is worthy. The key thing is how early I am waking up because I am getting such a good quality sleep in a shorter period of time. Life changer.
Quick and easy - Paul W.
Was an excellent experience easy website and could pick the day I wanted delivered which you don't always get. As far as the mattress it's very comfortable and exactly what we were looking for Next time I'm in the market will be ordering again.
Pocket Sprung Hybrid Plus - Kurt
Bought a pocket sprung hybrid plus over a month ago. Service was good although did not receive my confirmation of purchase immediately and had to request it. Arrived on time and unpacked as per instructions. Mattress itself suited well to needs although seemed a bit too soft having slept on a Futon for many years. Reason for changing was continuous back problems and on my fourth herniated disc. The change seems to have helped my back problems although a month is too soon to tell really, fingers crossed.
Very comfortable and a very - Madalin P.
Very comfortable and a very good sleep on it.It is early to say much but until now happy with the purchase!
Great to deal with - Colin W.
Buying could not be easier and fast delivery all I could ask for now looking forward to a good nights sleep.
Great value for money mattress - Alida C.
It took a few hours for the mattress to plump-up from being vacuum packed and boxed up, but once it did I had a great nights sleep. It is just as good, if not better, than my last mattress which was a Tempur one.
Fantastic mattresses - Geoffrey A.
Ordered 2 hybrid mattresses from you 14 days ago .They were delivered 3 days later as promised and we slept on them 48 hours after as suggested. I can't believe how comfortable the mattress is or how my quality of sleep has improved in just 10 nights . Every thing you say in your advert is 100% true, don't remember ever sleeping on a more comfortable mattress. Great customer service and delivery, will recommend your mattress to anybody not completely satisfied with their current mattress.
brilliant! - Tobias V.
feeling really well looked after by this company. There first were some transport issues that got solved immediately. Hyde and sleep apologised with two of their awesome pillows. regarding the matress: I have never lay horizontally THIS comfortable. You can feel the foam springs shaping arround your body and supporting it perfectly no matter if you sleep on your side, your back or your tummy. It is almost like you sink a liittle into the top layer and then get the comfortable support from below. hope this matress will be with me for a long while. only con: the matress protector is really not worth £50 other then that I'd go hyde&sleep everytime again!
Good mattress but delivery issues - Stephen D.
Mattress is good and came quickly but I also ordered a mattress protector and 2 fitted sheets which I am still waiting for 1 week later
Such a simple process - making the bed is harder - Adam D.
The whole online experience was so smooth that changing the bed clothes once the mattress was ready was harder.
Sagging Customer Service - Nayan P.
Hyde & Sleep's Super King mattress is priced at £799, though i was offered a discount when i bought mine. The same got delivered today and i am relating my delivery experience and the customer service experience thereon. Delivery: UPS knocked on the door, dropped the big box on the ground as soon as wife opened the door, legged it saying that he is behind schedule and has got to go. Did not even drop the box on this side of the door (so that the box is away from the rain and inside the house). Wife is caring for a sick baby and the box is too heavy for her to pick up and get inside on her own. I think such shoddy delivery experience is just uncalled for in this day and age. Customer service: When i found out, i used the chat service on the Hyde & Sleep's website to express my concern and to ask for their help. Customer Service Rep at H&S said that, this is all UPS does and i could have booked some "dreams" service. I have looked at their website and nowhere does it say in the booking journey when buying the mattress that this dreams service does anything different to UPS. Hyde & Sleep condones shoddy service from their delivery partner and then makes up excuses for their bad website design and buying process. I was told that i should have seen their FAQ pages etc. When buying a premium product, this is how customers get treated? I can only imagine how bad it will be if someone has to return a mattress! Take my advice, go with a traditional firm as i should have done.
Mattress - nicky j.
I have been very happy with the Hyde and sleep mattress, paid for the best one, had the pillows, duvet, sheets and duvet set. All very good. I don’t like that when this review arrived the 5star was already ‘checked’ for me. That’s making too much of an assumption so for that reason you get fewer stars.
Awesome - Phillip M.
Life changing!
Just Hyde with No Sleep - Brian S.
We would love to receive our order! I have had requests for reviews but still waiting on a mattress to review.
Can it not smell for first 2-3 days..other than that great - Devesh D.
I was taken aback by the strong smell in the first 2-3 days. The smell is gone eventually. Very comfortable so far - good combination of soft on top and firm inside
The whole order and delivery - Harry G.
The whole order and delivery process was very smooth and the mattresses I purchased are better than the literature describes. Go on you deserve it.
Really pleased - Darren B.
Han for a couple of weeks great product