Spring Air vs. Stearns And Foster

Spring Air's Owner Satisfaction

Spring Air's Supportiveness

Spring Air's Durability

Stearns And Foster's Owner Satisfaction

Stearns And Foster's Supportiveness

Stearns And Foster's Durability

Browse Spring Air Customer Reviews

Bought this 2 yrs ago

Unfortunately we have returned it due to both sides sinking Leaving a huge hump in the middle

What a great bed

This bed was delivered by two men from 'manna delivery' services, they did a good job and took away all of the boxing and giant bags. It is a little taller than i thought but its not too tall for my sheets which is good. It feels a lot different than my old memory foam bed and when I called they explained what latex foam was and really opened my eyes. My back pain has gone away and also i sleep better throughout the night. i would buy this bed again

Not a good quality mattress

Tried to like this matress but it's just a poor product. Weak sides making you feel like you're sliding off edge. Hump formed in middle after a few weeks. Valleys on the sides. Almost impossible to rotate due to lack of handles / straps to hold on to. Even tried to flip it over and all the problems come back on both sides.

Like a rug on a cold floor

We like a firm mattress but this is hard and uncomfortable. Harder than the sliding diagram indicates. My husband and I had back, hip and shoulder pain after the first night. Returning it asap.

Disappointed with mattress

After seeing the bed in Costco and feeling how cool the foam was, i was convinced it was a good buy .....but....when foam is covered with fabric, then a protective pad then a sheet the bed was just as hot as my last memory foam bed and after 3 months, it is starting to get indentations in it even though we rotated it several times. I will return it to Costco.

Tried to love it but disappointed after 9 months

Believe the reviews this mattress is firm! We've had it for about 9 months and still can't get comfortable. The sides have depressions while the middle has a hump. We have rotated the bed as instructed but still does not help. My wife and I aren't big people, and we both have back aches from this mattress. We gave it a try, but unfortunately have not had a good nights sleep. We are going to return it and get something softer.

Comfortable

I have purchased 3 spring Air beds in the past, so did not hesitate to order online. Delivery was very efficient and on time even though I live 175 miles from the nearest Costco. This mattress is very comfortable from day one.

Keeps you cool. Had this for 8 months still like

The Latex is great for hot sleepers! This bed does not make me sweat like memory foam or any of pillow tops. I never ever feel hot. It is a firmer plush if that makes sense. It will soften up after about 3-4 weeks. I originally bought the Ultra Firm model but I could not take that slab of concrete and had to return it for this one. It is definitely soft on the sides and firm in the middle. If I were single I'd sleep in the middle to make the bed even. With the firmer middle it is harder to roll over and my wife doesn't try to sneak over to cuddle and steal my heat. I tried 7 other mattress's foam/spring/spring infused latex with foam tops I thought I was going to go crazy, until I found this model. I was desperate for a King size, medium firm, cool bed for $1500ish.

great mattress

great mattress. firm and had good nights sleep from day one. the delivery service was efficient and courteous. they arrived in the time frame that was give and took away all cartons and papers. would recommend this product .

Disappointing quality

The consistency of the foam is uneven, hard in middle too soft on sides. Makes you feel like your tilting towards outer edge when laying on back. Seems also to have broke down to a lumpy feel after six months use. Very difficult to change positions as it leaves you feeling like your trying to roll out of a hole. Made my good back hurt. Can't sleep on this mattress any longer, returning.

great choice

There was an error in shipping by delivering the wrong foundation, so we had to use our old one, which made the mattress seem soft,but still very comfortable. After using the correct foundation there was a distinct improvement in the firmness,this is the best i have slept in along time especially having physical issues.I recommend you use the right foundation. We are very happy with this, also read the rotating instructions.

Soft as a cloud with NO support

Way too soft! You sink right in and it's comfortable at first. But when I wake in the morning I have a terrible lower back ache due to lack of support. I'm a side sleeper and this mattress does not have proper support to keep my spine aligned. This is suppose to be a Latex bed, so I don't know why they add junkie memory foam to the top layer which only makes it hotter and does not breath, completely defeating the advantages of Latex breath-ability and cool sleeping surface.

Firm - Not 'Plush'

When I saw this mattress advertised as plush I figured it would be very soft. That is not the case. This mattress is quite firm. It is probably fine for a back sleeper, but I sleep on my side and it's terrible. After the 3rd night I couldn't take any more and put an old memory foam topper on it. As soon as the replacement mattress arrives this one will be heading back to the warehouse.

Sorry , not happy at all

I was especially interested in getting away from springs and trying the Latex. Unfortuneately, it was a big dissapointment. It seened lifeless, like sleeping on a bag of soft beans. It definitely was not like a cloud. The positive reviews on a similar Spring Aire latex matress are astonishing to me

I love this bed!

I have to say, I was a little hesitant on purchasing this after reading the last review but I must say this was one of the best desicions I have made in a long time. This mattress is sooo cushiony and comfortable. For the first time in a long time, my husband and I have actually been sleeping through the night!

Excellent Bed

We have had this bed for about a month. From the first night, neither my husband or I wake up with sore/stiff backs. We bought our previous bed from Costco and were hesitant thinking we should go to a mattress store. We are so glad we went with this bed. I prefer a softer bed and my husband prefers a firmer bed. While this bed is firmer than I expected, it doesn't effect the sleep we are getting. We also didn't notice a smell. The manufacturer said to let the bed air out but we didn't need to. Hopefully this will continue to be a great bed! We have struggled over the years, trying less expensive options. This is worth every penny.

Good nights, happy days!

We were on the hunt for a good mattress, but did not want memory foam. The options are limited. After doing some research we ordered the Spring Air Firm mattress. It was too hard. I contacted Costco.com they arranged for pickup (free) of the other mattress and provided a refund. We then chose this mattress. It is still firm, but not hard. Its supportive and comfortable. Shipping was included in the price from Costco.com, and we had no issues with setting it up. My husband is also very pleased with it.

Stone

One word: stone. This bed is soooooo hard and not plush at all. I'm a loyal Costco shopper, but this product is a total fail. It will be going back for sure.

Not what you expect

For over 50 years I have slept on Beauty Rest two sided Cal King mattresses. Beauty Rest, like so many other manufacturers, stopped making two sided or flippable mattresses. Spring Air is listed as one of the few still making these mattresses and based on the reviews I decided to order one. The order was for an Extra Firm mattress which was placed in early March, manufactured on March 30th and finally delivered on April 23rd. Looking forward to a great nights sleep we placed a freshly washed cotton mattress cover on the new mattress along with fresh sheets and a blanket. The first thing that we both noticed was that the edge of the bed sagged when sat on and no we are not obesely over weight. I am 230 and my wife is 160 pounds. Our old mattress did not sag like this. The next problem we found that when either of us turned to a different sleeping position the whole mattress seemed to jiggle and disturb the other sleeper. Again our old mattress did not do this. My wife also felt that the tuft cover finish on both sides of the mattress felt lumpy. In the morning we discussed these issues and decided to put the old mattress back on the foundation and order a custom made mattress from a local mattress maker. I will try to sell this mattress and at a great loss. This has been a waste of time and money and was over all a bad experience. Do not buy this mattress until you can actually sit on it and lay down on it. We didn't have that option.

Spring Air

I bought a Spring Air from Sears in 1996 which I am still using without a problem, and it looks brand new underneath the mattress pad. I just think I might get this same brand, if possible, since after this many years I see that it has more than twice outlived the usual lifespan of a mattress.

Comfortable as long as no one is moving.

Feel the movement of others too much. Mattress is comfy.

hip and shoulder pain

advised to get this mattress for side sleepers with hip and shoulder pain. It did not improve my pain as i had hoped. I had to further purchase a mattress topper separately which did help to decrease my discomfort.

***Avoid at all costs!!! Can't last a year before it has 5+ inch divets. Thats on two different mattresses!***

I have had the displeasure of owning two different Spring Air mattresses. The first one was turned into my local furniture store for warranty after only a year and 3 months with 5+ inch divots. I'm not a large person at 6'4" 200lbs. There is no excuse for this poor quality on two separate mattresses. My retail furniture shop stopped carrying them from what I can only assume is liability and the fact they are more hassle than they are worth. So now Spring Air expects me to load up the mattress in a truck and drive 7 hours just so they can repair/replace it. They don't really stand by their warranty.

avoid buying this product

warranty means nothing have a almost 2in.impression and it does not qualify for replacement also do not shop at Metro Matteress they scam you too

WARNING Buy at your own risk

I got one a week ago made by spring air, I slept on it the first night, got so sick in the middle of the night from the fumes. It emits VOC fumes from the foam they make. They wont do anything except offer for me to take it to Springfield Il or place I bought it from and get another one of the chemical hazards. I said I will not and I will check my options, and I am doing just that. I'm trying to be nice but they weren't willing to do anyhting. I had a mess of last week trying to sleep on a couch at 77 years old

Browse Stearns And Foster Customer Reviews

Finally experienced Sleep-full Bliss

Was really considering the new Foam/Gel topped mattresses, just because that is the "new" marketing for mattresses. My wife and I narrowed it down to the Stearns and Foster Reserve Firm and the Sealy Kelburn II. I was so ready for new a mattress as my lower back was always sore each morning. We went back into store and tried the two mattresses and she said I like the Stearns and Foster. I was hoping she'd say the Sealy Hyrbid but I actually felt a traditional style mattress was the best choice. Boy am I glad she chose the Stearns and Foster. THe bed arrived the next day in great condition, we let it air out from the packaging and put on a new mattress protector/topper. She added a little spray of fresh cotton scent to the topper and when we fell into bed that evening, it was bliss. We woke up Sunday morning, actually earlier than we normally do and both said....that is weird, we slept 7 hours and it feels like we slept 10.....and I had no sore back. We just laid there for couple more hours and enjoyed each others company. The Firm mattress is still very soft and with the light topper that carries a bit of filling it, it works perfect for the both of us. I weigh ~180 and the wife is ~120 One of the best purchasing decisions we ever made.

Made for me!

The S&F Reserve No.2 is absolutely hands down the best mattress I have every layed on in my whole life!! As soon as you lay down on it, you are engulfed by a comfort second to none- sending you to dreamland immediately!!

Five stars

so far, like the product

Very comfortable so far...

We have the mattress for about 1.5 months and so far it's very comfortable. Much better than the last mattress that caved in the middle.

Best night sleep in years good quality

Great

Love the comfort

I have SI joiny dysfunction & was so afraid having a new bed but it did not make my situation any worse. Love the comfort, sturdiness & quality! Hope I can say that in a few years & there is no breakdown.

I love my new mattress best purchase made

The edges stay firm but the bed conforms to your body

Mattress Feels Bespoke

I have never slept better than on my Stearns & Foster Lux Estate Hybrid mattress. A complete restful night's sleep is so important and I had no idea what I was missing until I slept soundly on my new S&F mattress. I now look forward to going to bed and wake up each morning well rested, energized, and excited to greet the new day. I love my Stearns & Foster Lux Estate Hybrid mattress and recommend it frequently. It is a well-built, solid mattress designed to provide lasting comfort and stand the test of time. When my new mattress arrived, I was ecstatic. It was even better than expected. It is beautiful to look at, but is solid, strong, and durable. The hand-tufting, encased coils, edge protection, rich fabric - the precision and craftsmanship - all give this quality mattress a luxury feel. The mattress has a lot of heft and durability. It is a solidly built quality mattress and foundation that feel like they will stand the test of time. *This reviewer received a mattress at no cost as part of a product sampling program.

This mattress is exceptionally adequate

This mattress is a very recent purchase. So far, so good. My hope is it will withstand ordinary wear and tear and afford me a good night's sleep for years to come.

good mattress

very soft and comfortable, but seems to developed cavity over a period of time.

Yes i would buy gain

So far so good

good mattress

still getting used to it

Review from stephanie of Charlotte, NC

I am not accustomed to writing a negative review, especially after reading so many reviews that are positive; but please beware because you too could experience the same circumstances that we are currently experiencing. Unfortunately our experience with the Dartford Ultra Firm Mattress Set is not so positive; perhaps it is possible that we received a “substandard set”. At any rate, my husband and I saved and planned for this very expensive purchase for our retirement comfort and because we wanted a very high quality mattress. Additionally, before we made the decision we read numerous reviews, and we were convinced that this Stearns & Foster mattress would be the best for us. Well we’ve had our set for a little over one year and we have rotated it approximately twelve times just to keep it balanced, and still it has sags and there is a very conspicuous ridge in the middle of it.

We were informed that Macys has a very strong Customer Service satisfaction rate, so we contacted Macy’s regarding our experience and they advised us that an inspector would evaluate our concern and provide feedback to them. As we assumed it would be, the evaluation was not to our advantage. So it appears that the purchase that we thought would be very satisfactory especially given the reputation of Macys and Stearns & Foster, did not provide us with the value, quality and comfort that we expected Macys to stand behind. I would advise everyone to think twice about purchasing a mattress at this price point from Macys.

Review from Mari of Beacon, NY

Purchased adjustable mattress from Sleepy's. I paid almost $4,000 for this mattress. A hole appeared in the mattress after two years. It is getting bigger. Stearns and Foster refuses to either repair this mattress or replace it. I am still paying off this mattress.

Review from Marcel of Farmingville, NY

I have to give Bedding 0 stars. I have the bedding for less than 5 years. My husband and I are senior citizens (72 and 75 years of age). We took the proper steps, according to the Warranty Claim. Which is a process consisting of taking numerous photos of the king size bedding: remove mattress, box spring take photos, measure sinkhole with a string etc. That being said - this was not an easy job. The photos did not show the sinkhole correctly due to our inexperience of performing this task. Our claim was denied. I wanted a representative to come to my home and take professional photos - that is not their policy. They would like us to retake the photos - they do not care that it would be basically a hardship for us to go through that procedure again. Do not buy Stearns and Foster Bedding. What good is the warranty.

Review from Debbie of Levittown, PA

I purchased the Beth Luxury Plush mattress on 5/27/2012 from Ashley Furniture Company. There is a sag in the middle and no matter how much I try not to roll into the sag I wake up in the middle of the night in the center where the sag is with back and hip pain. I read the reviews and realize I am in a hopeless situation. I am waiting for my appointment to have my sag measured but I already feel like it is a waste of time. It's really sad how this company is selling consumers very expensive mattresses and then have all these crazy loopholes in the warranty. Just from the number of consumers that have complained about the same issue I'm sure they realize that this is a major issue with their mattresses. I am already preparing myself to buy a new mattress because it is impossible to sleep on my Luxury Stearns & Foster. I am currently sleeping on a Futon bed in my spare bedroom as I wait for my measurement appointment.

Review from Sonya of High Point, NC

We bought a Stearns & Foster mattress about 3 years ago. We were told it would provide great support for our back. We were also told it would not sink in on each side. This mattress sinks on each side and there is obviously a big hump in the middle. This all started within the first 6 months. We have turned the mattress, stood it up, whatever we could think to get rid of the sunk in parts. We are extremely disgusted that we spent so much on this mattress and are currently shopping for a new mattress. My husband and I are tired of waking up with extreme sore backs. My husband a lot of times ends up on the couch to get a better night's rest.

Review from Yolanda of Washington, DC

I purchased a Stearns and Foster Cora Queen sized mattress from Sleepy's in Maryland in June 2014. After a year, I noticed indentation in the center and on the top corner. I noticed that my body aches and that it's hard to get out of the bed because of the center indentation. For the past six months, I noticed the back aches worsened. I put in a claim form to Stearns customer services on February 26th and have not heard from them. After reading complaints about the same exact thing regarding the Stearns and Foster mattresses, I see I'm not the only one. I paid a lot of money for this. My last mattress lasted the whole 10 years before needing a new one. After reading the complaints, it looks as though it's difficult to get your money back even though you are under warranty.

Review from Love of Fenton, MI

I'd like to start out by saying that I have loved and slept incredibly well on my S&F Thornwood Lux Firm mattress for several years. Additionally, everyone who has slept in my bed has commented on how comfortable it is (even now, admittedly). However, having said that we're at the 6 or 7 yr mark and it's definitely showing signs of wear. I'm a bigger girl, so I understand that takes a toll and can create indentations. I rotate my mattress a few times yearly in an attempt to delay wear, but now it's hard to find a spot without a dip. I tend to wake up in the morning with a sore lower back, and I can no longer sleep in past 7 or 8 hrs. I have read that mattresses tend to give you 7-10 yrs on average, and I was hoping that being a more luxurious and reputable brand I'd make it to the end of that time frame with this one. Although I was looking to possibly replace it with another S&F, some of the reviews of newer models make me question if that would be a wise decision.

Review from Chet of Myrtle Beach, SC

Please beware of a mattress from this Company. We are having the same issues as mentioned by most on this site - sagging and dipping of mattress where you sleep. Stearns & Foster will not do anything. Paid thousands for this mattress. Do not buy this product. Poor craftsmanship and very poor customer service. Beware Beware Beware!!! Would give "0" stars if it were an option. Shame on you Stearns & Foster.

Review from Annette of Boerne, TX

I purchased my third set of Stearns and Foster mattress in June 2014. Eight months after it started to sag. I filed a claim with the retailer, they sent their expert at my expense. Conclusion was that for the warranty to take place the mattress had to have 1-1/2 inch of measurable sag. Out of luck and out of $2,705.17 for the Emilia Rose PL Queen mattress. Needless to say that we cannot sleep on that bed any longer because it may not fulfill S&F's 1-1/2 inch requirement but the mattress sags and there is no good sleep on it, not as the retailer suggestion that the "mattress is conforming to your bodies". Very, very disappointed. I guess that we no longer be purchasing this brand.

Review from Wally of Alexandria, VA

Bought the Stearns & Foster because of thinking more money means better product. No way, it is the opposite with the Stearns & Foster firm baroque. It is very uncomfortable mattress compared to my Serta perfect sleeper. I own Serta perfect sleeper firm already and this Serta is much better for me than Foster. I'm in progress of returning back the Foster any day now just waiting to order another Serta perfect sleeper for half the price and much better comfortness. Now I know when people say more is not better and like channel designer said less is more.

Review from John@CannarsaDesign.com of Saugatuck, MI

I honestly can't believe how awful this mattress is, and I've purchased quite a few over the years. Like many before, I got this one from Art Van because they've always made the process easy, and have a good selection. I went through their mattress match-making system and really took my time selecting. I thought I made a good choice, and was very happy with it at first. Within a year, we both could feel a definite sag in the middle, developed worsening back and hip pain, waking constantly.

I called Art Van and they courteously sent a service rep out to "measure" by stringing a line across the top with weights on both ends. To meet the requirement for "failure" I learned that a mattress has to have a 1 1/2 inch measurable sag. The problem with this is that the plush top mattress can still have the foam and cushion stay "up" while the firm foundation under it has clearly weakened. Mine "measured" about 1 1/4 inches so it appears I'm out of luck. I sure wish I would have looked for reviews because it certainly is easy to find people who have had the same terrible experience. Let the buyer beware.

Review from Megan of Nine Mile Falls , WA

I've read the negative reviews about Stearns & Foster and agree with every one of them. My king mattress is a Queens Gate ultra firm, is five years old and is defective in the center. Of course the fine print in the "warranty" specifies the inches that it has to sag and says I'd have to pay for inspection and transportation. I couldn't figure out why my back and hip (I'm a side sleeper) were hurting and waking me up at night. Then I felt the center of the mattress, which is where I was sleeping, in a moment of revelation. And although you can't see a sag in the middle, you can feel the difference between that area and the parts of the mattress that would be the twin size areas. It's insidious and of course gives the manufacturer an out from giving me any consideration. So I'm sleeping on one side of the mattress, which will also obviously degenerate.

I'll never again buy this brand. I tried to call their customer service number, and was told via recording it'll be closed due to "unforeseen circumstances" and they don't know when it'll open. Lovely. Whatever happened to pride of manufactured product, or customer satisfaction? I'm not even trying to deal with Sears, which is not much better. I'm waiting for Sears to send me the credit card statements so I can send it on in another post.

Review from Jennifer of Mequon, WI

I've read the negative reviews about Stearns & Foster and agree with every one of them. My king mattress is a Queens Gate ultra firm, is five years old and is defective in the center. Of course the fine print in the "warranty" specifies the inches that it has to sag and says I'd have to pay for inspection and transportation. I couldn't figure out why my back and hip (I'm a side sleeper) were hurting and waking me up at night. Then I felt the center of the mattress, which is where I was sleeping, in a moment of revelation. And although you can't see a sag in the middle, you can feel the difference between that area and the parts of the mattress that would be the twin size areas. It's insidious and of course gives the manufacturer an out from giving me any consideration. So I'm sleeping on one side of the mattress, which will also obviously degenerate.

I'll never again buy this brand. I tried to call their customer service number, and was told via recording it'll be closed due to "unforeseen circumstances" and they don't know when it'll open. Lovely. Whatever happened to pride of manufactured product, or customer satisfaction? I'm not even trying to deal with Sears, which is not much better. I'm waiting for Sears to send me the credit card statements so I can send it on in another post.

Review from SUSAN of Fredericksburg, TX

So we received our 4th replacement from Stearns and Foster and decided to switch the type of bed all together. Sears was great to work with, they even credited us $890 on the difference of the upgrade so we paid an additional $300 to go with the lux estate ultra plush hybrid bed. This bed is soft as expected unless our other plush beds that were delivered were hard and felt cheap and the knobs were laying on top of the mattress instead pulled down. The adjustable base sometimes goes down on it own and smells weird still after 3 months. Smells like hay is the only way I can describe it. But I would recommend the lux estate hybrid ultra plush bed if you are looking for the softest bed!

Review from Zorina of San Diego, CA

I would give zero stars if possible. I purchased a high-end Stearns and Foster bed a couple of years ago. I noticed the indentations about a year after purchase. I thought my back and hips were hurting due to exercise, but I think it's this cheaply made bed. I can't believe they are allowed to stay in business with ripping people off. We had a bed before this one for about 20 years and no problems. I don't think beds should cost $3000 and last a year!

Review from Charles of Cedar Park, TX

We bought a Stearns and Foster in March 2013 at Sears in Columbus, OH. We now feel like we need to buy a new mattress because of the indentations and sagging causing us back pain. Will never buy another Stearns and Foster.

Review from jennifer of Dacula, GA

Have this Stearns and Foster high profile for just over a year. 14 mo. to be exact. I weigh approx. 130. Live alone! Stay home 6-8 mo. a yr. This mattress crapped out in about 6 mos.!!! I'm disgusted! 3 grand plus for the Lux! No! I've paid people to rotate, after a few weeks I'm in a rut. Just awful.

Review from Ina of Madison, AL

Bought a bed March 2015. The middle is already sagging. Called the customer service for Sleep Train. Erica informed me that all claims would be denied because I did not have a bar with a leg in the middle of my frame. Of course, I was not informed that was recommended when I first bought the bed for $1800. With all the bad reviews, on this site alone, I will STAY AWAY from any Stearns and Foster bed forever!!! The customer service was of no help. On a side note, as I was talking to the salesman about my problem, someone else walked in with the same problem. Guess what kind of bed that was??? Stearns and Foster.

Review from Rachel of Jacksonville , FL

We purchased a Stearns and Foster king Douglas House LXP with box springs for $2,500+. Clearly this is the worst mattress we have ever owned. Within a year the mattress sagged, though not more than 1 inch. But it was like sleeping in a wagon wheel rut. Hips, shoulders, back and knees ache every night. Stay away from this product.

Review from brad of East St. Paul, MB

We bought our king size mattress about 6 months ago and two months into it there were sagging spots on each side. The indentations are so bad that sleeping has become very uncomfortable. I feel cheated and taken advantage of. Will never EVER buy another S&F product.

Review from Georgia of Avon, IN

I bought the Stearns & Foster Queen mattress for $1500.00 and within 2 years the middle sagged so bad I had a hard time getting out of bed. I am physically fit, normal weight and swim laps regularly, walk and stay active. This bed made me feel tired and achy every morning. I finally replaced it with a Jamison for half the price and sleep great now. I put the S & F upstairs in the guest room but no one wants to sleep on it. It will go out on the curb.

Review from Laura of Brick, NJ

My Husband and I purchased a King Stearns & Foster Mattress/Box Spring from Ashley's Furniture. 22 days after sleeping on the mattress - deep sleep indentations started to incur on both side. I called Ashley's upset and scheduled a rep to come out to measure. 1" in deepest spot (after 22 DAYS!) and rep said warranty only replaces at 1 1/2". Again, why should we even have to call a rep after owning a mattress for 22 days?? I read reviews warning me about sagging issues prior to purchasing and I took a chance that it wouldn't happen to us. Just like other postings - I was also told to just keep having a rep come out until it reaches 1 1/2". Very disappointing that we replaced a good mattress that we had with this one. I will not be purchasing a S&F again.

Review from Byron of Glenmoore, PA

I purchased a Stearns and Foster queen size bed and box spring that was promoted by the sales representative as a superior bed set that was very firm. It was firm to my satisfaction when tested on the showroom floor, so I purchased it believing I was going to receive a very firm, high quality bed set when delivered..Shortly after delivery, the bed dramatically lost its firmness night after night. The normal body indentations you were to expect I read about on the Stearns and Foster website that were surpassed in the first two months.

Updated 12/16/2015 - I purchased a queen Stearns & Foster bed set, and after only a couple of months with just myself sleeping on it, the bed began to sag uncomfortably. But not to the satisfaction of the warranty requirements when measured by an individual Sealy sent out to my house to measure the bed in a place on the bed where it is impossible to sleep. Plus it was measured many hours after I had awaken and was off the bed, whereas any indentation that was there had risen to a perceived normal level. Customer service was unprofessional and unsympathetic when dealing with me and my concerns regarding the purchase of their product and the questioning of their warranty evaluation methods. If you are considering purchasing a Stearns & Foster bed, do your homework by reading the many reviews on the net, test many beds and research the ones you test. Good luck and happy shopping.

Review from Betty of Killeen, TX

I bought a Stearns and Foster Firm Luxury Mattress in March of 2014. I thought I was buying comfort, boy was I wrong. When waking up in morning, we find that our hips are extremely painful (we are both side sleepers). We also find that we roll to the center of bed. I called Ashleys (that's where I bought it from) with my problem. Appointment was made and craftsmen came out. He said that I did not have a depression of 1 1/2 inches and that there was nothing they could do. I said what about my warranty, he said I did not fall in the guidelines. I bought a firm bed not rock hard. So I'm stuck with a product that I cannot use without waking up in pain.

Review from Fernando of Plainville, MA

Paid over $2600 for a king-size Stearns & Foster mattress at Sleepy's. Came with a 10 year guarantee. After 2 years, terrible indentation on both sides where we sleep. After trying to use kit they send from Marshall Mattress and downloading pics, could not do. I am a senior and this was very difficult. Called and asked for representative to come do. After much begging, pleading and screaming they sent rep.

Received a call from Sleepy's only 3 days after this (before rep came) and they told me claim denied and mattress satisfactory. I could not believe my ears. When I said, "Oh really? They haven't even been here yet." Person on phone was speechless. After rep came and actually said to me, "THIS MATTRESS IS HORRIBLE" I got a call days later from Sleepy's telling me depression in worst spot was 1" and warranty Stearns and Foster puts out, depression must be 1 1/2". I told rep, "I am going to chiropractor regularly and what am I supposed to do???" She answered me stating I should call back in January and maybe sinkhole will reach 1 1/2." I could not believed my ears.

This is ridiculous and totally unacceptable. I will be calling back every single month demanding they remeasure. I am so disgusted with both Stearns and Foster and Sleepy's. After reading other reviews, I realize this is ongoing problem and horrible company and mattresses. DO NOT BUY STEARNS AND FOSTER!!!

Review from Tracey of Henrico, VA

I bought the Stearns and Foster Italian Garden mattress and right away it had deep body impressions. It was replaced and the new one only 2 months old has the same deep body impressions. For $2800 I expected more.

Review from Nicholas of Ipswich, MA

Always suspect companies that leave no way of contacting them on their website. At Stearns & Foster's website you can read all kinds of fancy writings, but no e-mail address to contact them. There is an 800 number and good luck trying to talk to alive person there. You can even see the "file a warranty claim" link on their website, but it does not work (broken link). It is a shame... The company sells mattresses for thousands of dollars and does not stand by their products. When it comes to warranty their defective items, it hides behind Sleepy's, Mattress Marshalls and the "fine print" on their warranty. My experience with Stearns & Foster was terrible in all aspects: the product - low quality, the support - none whatsoever, and the people there - always acting like I did something wrong and never at all interested in learning why their product failed.

Review from Dragan of Calgary, AB

Just like most people, our mattress started to get the sinkhole. I called the warranty department who sent us a "kit" so we could measure the sinkhole. It was a pain to take all the pictures with string. I put extra weight on the ends of the string which made a difference, BTW. While we were doing the pictures I discovered that the box spring had a huge sinkhole too. It was becoming a huge pain to get the pictures and do the warranty so we decided to try buying a new box spring for our King size bed which solved the problem. When we received our new box spring we took apart our old box spring and discovered that the metal frame bends super easy. I think the problem is in the box spring for a lot of these mattresses failing. It was cheaper to replace one of the box springs than a new mattress.