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The iComfort Observer Super Pillowtop by Serta comes with cooling gel memory foam over a pocket coil system. Because of the pillowtop and the softness of the memory foam comfort layers, this mattress sleeps softer than others. It is best for those that are side sleepers or lighter in build. Overall, most customers like their iComfort Observer, but some had complaints about the durability and feel.
Overall Score: 7.3/10
Customer Satisfaction: 7.3/10
Price Value: 7.4/10
Starting Price: $1599
I have had this mattress for 2 months. If you are wanting softness with support, you will be pleased with this mattress. When laying on it, your midsection will sink in 2-3 inches and give you a "hugging feeling", which I actually liked. After the softness, you'll feel the support kick in. This mattress helped immensely with lower back pain. However... The one thing I could not get past is the lack of heat dissipation. I removed the light summer blanket I use during our hot summers, and only used a top sheet, but that didn't help at all. The longer you lay on the mattress the more you can feel the heat coming up from below. I felt as if I was laying on a warming plate - not hot, just constant warmth. My bedroom has a ceiling fan & individual control of air conditioning temperature, so the room temp can be adjusted quite cool, but the heat in the mattress still caused many sleepless nights and/or tossing/turning. Also, after just 2 months of use, the side of the mattress where I get in/out of the bed collapsed in half. Normal mattress height is approximately 14", but when sitting on the edge it was 7". The other side of the bed remained at 10" when sitting on the edge, so I am certain there is a defect on the one side. Too expensive a mattress to have these issues, especially in just 2 months. Kudos to Sam's Club for their excellent return policy.
bought this mattress and adjustable foundation 3 weeks ago I have problems with my arthritis and lower back the first night I could feel the support not too hard and not too soft just right even slept longer didn't want to get up that comfortable it was support on my joints foundation with adjustable back and for feet and legs really nice support while watching TV or reading.
You feel every single move your partner makes and you WILL sink. When it was just me, I found it too firm for my hips (I'm a side sleeper). I returned it after a month and purchased the Sam's 14" memory foam mattress (1/3 of the price) and after 1 week, I really like it. I don't wake up because my hips hurt like I was doing for the last 4 years with the last 2 mattresses. It feels fairly firm but it's soft on your joints - the FOAM MATTRESS not this Serta iComfort Hybrid. DON'T BUY THAT. I should have listened to the reviews myself.
Wonderful product! We love our new mattress!
This mattress is not for us. I think that comfort is very subjective, so I will not state that this bed is horrible. Instead, I will just describe our experience and you decide if it is right for you.
I bought this mattress about 1 month ago and I have to say I am very please. I have serious back pains and since I started using this mattress I cannot say my pain has disappeared I however wake up more painless than before. No stiffness but comfort.
We are very pleased with our purchase and the customer service is outstanding.
We've had this bed for a month now and we still love it. We sleep soundly and wake up feeling rested.
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