We were recently in the market...
We were recently in the market to purchase a new Queen mattress and power base. We stopped into Mattress Mart in Battle Creek and were quite pleased with the knowledge and willingness of the salesman, Kevin to help us understand the many options available. After about an hour of trying different mattresses and discussing the myriad of features (with no pressure to buy), we made our decision. The mattress and power base was delivered, in less than a week, by a very efficient team of two who took away the older mattress and box and set up in less than 15 minutes. Will buy again from this store. Competitive, professional and friendly. Steve/Kathi
Im not impressed!
Im not impressed! 2 years ago I bought a mattress from them that was "on sale" that ended up at $800.00.. They didnt have a computer system to track my purchase-so I was told not to lose my receipt or the "lifetime" warranty would not be good. Now I own a broke down mattress!!! Not at all pleased....
Virginia was great!
Virginia was great! A total no pressure environment, large selection. Delivery and takeaway was seamless & professional. A highly recommended experience, a surprise but a great experience.
Larrs was extremely helpful...
Larrs was extremely helpful, kind, honest, and knowledgeable. He masterfully juggled four customers during our visit, and never did we feel ignored or slighted. Unlike our last purchase at a different store ten years ago, we are leaving with a bigger mattress AND adjustable base for a lower price. Thank you Mattress Mart!!
The salesman, Gus
The salesman, Gus, was extremely knowledgeable and helpful. He was very pleasant to talk to. He gave us many options as far as what mattresses we might want to buy. I would highly recommend mattress Mart. When we did want to exchange our mattress for a softer oe again Gus was extremely helpful. His delivery People were on time and very thorough.
Purchased two sets
Purchased two sets of queen mattress and Guss was great to work with and the two delivery men were great also.
Truly amazing customer service
Truly amazing customer service and kindhearted employees.
Very happy with our purchase
Very happy with our purchase at mattress mart! Thank you for the wonderful customer service Gus!! 5 stars!!
I cannot say enough good about Mattress Mart
I cannot say enough good about Mattress Mart. I bought a bed from the Battle Creek store back in 2015. The staff was extremely nice and I loved that they were not pushy at all. I told them I was going to shop around and they were very cool about it and no way tried to make me feel bad about looking elsewhere. Well, as they state, "Nobody beats Mattress Mart" is indeed true, because they did have the best prices. Fast forward to about a month ago, my husband and I noticed an i...ssue with our mattress. I got ahold of an associate and within a week, I had Kevin at my house to inspect the mattress and frame.He was very professional and a fun guy There was indeed a default with the mattress, and to the frame as well. This was in no way the fault of Mattress Mart; that mattress was actually discontinued.With their warranty we had gotten, we were able to get a store credit for a new mattress and they replaced the frame at no charge. The associate working the day I picked out the mattress was just awesome and very helpful. He knew what he was doing and I appreciated his help very much.I think his name was Larrs. I just want to say a big Thank You to Mattress Mart, and may your business prosper. :-)
My wife and I visited the Kalamazoo store and got Gussed
My wife and I visited the Kalamazoo store and got Gussed. Guss Morley showed us the mattress that we could afford, no pressure to purchase the top of the line. We left with the information we needed to decide which mattress to purchase. Slept on our new mattress for 2 nights now and I am sure made the correct choice. Thanks Guss
I have only good things to say about Mattress Mart
I have only good things to say about Mattress Mart, Wonderful, knowledgeable, pleasant sales people, best prices. Saved me $400. on the same mattress set, from Art Van. We worked with Guss Morey, our sales person, what a great guy, helpful and knowledgeable and pleasant. I won't buy from anyone else. Keep up the great work. Phil & Vicki.
We had a very good experience at Mattress Mart
We had a very good experience at Mattress Mart on Drake Rd. Unlike Denver Mattress where no one seemed to want to help us out or explain anything, Gus took about an hour to have us try mattresses and explain differences between them and try to find the best fit for us. He knew his products well. I would recommend Mattress Mart on Drake to anyone.
I bought a queen size pillow top recently
I bought a queen size pillow top recently. The sales staff were informative and gracious. I was shown what to do to make my mattress last longer and how to not void my warranty. Overall I couldn't be happier with the whole experience. Thanks guys :)
I recently bought a new mattress
I recently bought a new mattress for my son and had a great experience. I wanted to say thank you to Guss Morey for all his help. Great Mattress, great store thank you for your help.
They have great customer service
They have great customer service and go above and beyond to help their customers. They fixed the problem with the bed, returned phones and showed up on time. I will never buy a bed or mattress any where else. Thank you Gus and Brent.
I got my first mattress from Mattress Mart
I got my first mattress from Mattress Mart many years ago. After I married my husband, he joked that he married me partially because my mattress was so nice! We have since replaced our mattress and purchased a mattress for our guest bedroom from Mattress Mart, and every experience has been extremely satisfactory. Guss has helped us each time, and has made sure we've found the perfect mattress. The most stand-out part of our experience has been that Guss asked us what our price range was and didn't push for a sale. I am very turned off by pushy salespeople, and I'm glad that we have had such a great experience at Mattress Mart every time!
Bought a mattess and customer service
Bought a mattess and customer service was good in the store. However delivery was another story. After rearranging my schedule to have it delivered they never showed and when I called no apology or offer to even set up a new delivery time. Then I even waited after my husband arranged a second delivery and again not even a simple sorry about the miscommunication. Very disappointing and frustrating.
Seemed like great service at the sale
Seemed like great service at the sale. Gus said we're not Art Van, We Stand by our warranties. That's a Lie! How is that great service if the warranty is no good? Called there 3 times, cannot find my paperwork from the sale. This would be a good place to start a mattress business. All their mattresses are junk! Will never shop there again. That schmuck needs to stop his commercials!
Bought a new mattress set from Guss today
Bought a new mattress set from Guss today at Mattress Mart. Very knowledgeable and a great guy. No pressure, answered all of our questions and we got exactly what we were looking for. Have bought most of my previous beds from Mattress Mart and the staff have always been great, however, I will continue to give my business to Guss and recommend him highly to my friends and family!!! Thanks Guss!!
Went into Mattress Mart this evening
Went into Mattress Mart this evening and Guss(at the W. Main store) was seriously amazing! I was in need of a new mattress for my apartment that I'm moving into later this week, I told him what I was looking for and I was in and out within 20-30 minutes(if that!)
I just bought my first king size bed
I just bought my first king size bed at Mattress Mart from Guss. It was a great experience and if we ever get another bed we will definitely be coming back!
Bought a mattess and customer service was good
Bought a mattess and customer service was good in the store. However delivery was another story. After rearranging my schedule to have it delivered they never showed and when I called no apology or offer to even set up a new delivery time. Then I even waited after my husband arranged a second delivery and again not even a simple sorry about the miscommunication. Very disappointing and frustrating.
Thank you Guss
Thank you Guss (West Main Store) for your excellent knowledge on helping figure out which bed would be the best one to get for someone with limited mobility and problems sleeping. We look forward to seeing you at your NEW location 454 North Drake Rd Kalamazoo!!
The best place to shop!
The best place to shop! Great products, great prices and the very best service. Wish they had a store here. I need two beds. Maybe they'll ship to me.would be better then what I'm finding here. Bought from them before and very pleased.
I bought my first king size mattress
I bought my first king size mattress set today from Guss at the Kalamazoo West Main location. He was very helpful, knowledgable and funny! We appreciated the comfortable buying experience. I'm so excited to have it delivered this Friday! Thanks Guss!
Great locally owed company
Great locally owed company with the best sales staff and fantastic service after the sale . All of this and best prices as well . Thank you Kevin and Pat
Excellent, great service
Excellent, great service , great product. We bought a Mattress and we are so happy with it.
Gus was very helpful
Gus was very helpful and was very patient and answered all the questions I had I would recommend him to anybody looking for a new bed thanks again.
I've been a loyal customer to Mattress Mart
I've been a loyal customer to Mattress Mart since 2007 when I bought my first King Mattress. I've bought 4 twins and a queen since. The mattress quality and the customer service can't be beat. I will never shop anywhere else. Thank you, Trent! :)
See Guss at MM for his knowledge
See Guss at MM for his knowledge and integrity. He'll treat you right, and the company is great !!
Have bought a number of beds from mattress Mart
Have bought a number of beds from mattress Mart. Every salesperson is 100% on point. The service we've had has also been perfect. You have earned customers for life.
Just got a mattress set from Gus today
Just got a mattress set from Gus today he is the man to see about a bed when we get a new mattress for our bed going to see Gus again
I got my college mattress here
I got my college mattress here and it's still in great shape! I love it! Thanks!
Great personalized service
Great personalized service and a great price! An absolute pleasure to do business with!
Excellent service
Excellent service, one of the most knowledgeable and helpful staffs in Michigan.
Excellent experience, excellent mattress
We purchased our mattress from the Mattress Mart on South Westnedge in Kalamazoo. Guss was friendly, helpful and knowledgeable. We had been to several other mattress stores and had unpleasant experiences. We will be needing another mattress for our grandson and will definitely go back to purchase from Guss at Mattress Mart.
Good experience!
Guss Morey was very helpful and knowledgeable. Purchase went smooth and quick and were able to drive home with our mattress and springs same day!
I will never shop Mattress Mart again
I ordered a twin bed for my daughter. The bed is great. No complaints there but it's awful when you pay for delivery and the website says that they will bring it up and set it up for you and they don't. The staircase to my daughters apartment is narrow and when they guys showed up with the bed they said there was no way they could get the bed up the stairs. They left it right there outside. My daughter had to carry this bed upstairs by herself. I called to complain and spoke to the Manager of the delivery guys and he apologized and said they should have never done that. He said there wasn't much he could do but he did offer a free mattress cover for my daughter. He said that it would be dropped off 2 days later. Did it ever come...Of course not. The rudest and most disappointing experience. I definitely will not give them my business again.
Worst Service at Best
We recently bought mattress and spring box, at point of sale the person we spoke was friendly. I most say I was more than impressed, I asked all types of questions including whether we could get a refund, which we were told we could get plus it's also written on the pamphlet they give you, online and delivery is also free for purchases over $200.00. The first bed arrived and it was stained, took photos and send to store manager (our sales manager), we got a new one and they took their sweet time and instead of delivering on the promised day and time, they delivered it the next day. Then, we found a whole on the bottom of the mattress and immediately called the manager, he said he could provide the stained one or we needed to wait 4 - 6 weeks for a new one. We said no and we went to the store to ask for a refund, which were told "no problem, a Senior Manager could do this". We trusted that this would get done and waited for them to call us to tell us day and time of pick-up and refund, but nothing happened. I sent a message to the store manager to request the scheduling of the pick up, and it was only then that the VP of Sales sent an email indicating we had no options, BUT to keep the bed, no refund or anything. We disputed this facts and eventually they agree to refund and we agree we would pay for the pick-up. However, when I received the new invoice they are charging us for the original delivery (which was free - per their website), plus the pick up, and not returning the tax. They also lied about people not being available, for example on the day we went to ask for the refund we were told the Manager was running some errands, so we decided to go to the store and there he was at his desk when just a few minutes earlier they had told us he was not there. Another issue was the second delivery, we waited three hours for them to show up, but never did. A woman from the store we bought the bed, said he would call back in 5 minutes. I waited for 1 hour and called back. The woman I spoke to said she had been calling my mother, however, that day I was at home with my mother and no one ever had called. I called her on that for lying, and she was not even apologetical. They have been no apologies for defected items they sent. They did offered an upgraded but by this time, we don't want anything to do with this vendor. I cannot believe the type of service we have received from this organization, I will never again by at this store and will encourage others not to, even if the initial visit it's friendly. I rather go to Sleep Country who are more honest, I have bought a few times from them but wanted to try Mattress Mart. Stick with what you know is the lesson we learnt from this experienced.
Customer Service
I know it is always easy to criticize customer service, but rarely do people take the time to compliment it. Our experience was somewhat unique and the crew at Kingston MM: Jake, JoAnne, Chris & Matthew bent over backwards to accommodate me. Our mother is quite ill and needed a better mattress for spending long hours in bed. After pitching me the perfect choice it came to the attention of a new employee that they in fact did not have it in stock, lesson learned I suspect. When someone needs something yesterday, don't sell them something that can't be here till next week. Instead of sending me off empty handed we settled on a compromise hoping it would work. It did not. I contacted them, they got it sent from Ottawa and the exchange took place. We live on an island, getting on and off, timing when Mom would not be in the bed, would be almost impossible. The solution bring the replacement back to the house, do the switch when she was up in the wheelchair, and change them out then. This is not the store policy, and frankly should not be, but our situation required some compassionate compromise and it was delivered in spades. Since Covid, the whole service industry has been thrown in a tail spin. Staff shortages, lack of experience, the list goes on. The end result has been overall poor customer service everywhere, with the expectation that we the customer pay more for it and accept it. For us, in a time when good old customer service was needed, we got it! I can't thank the team at Kingston Mattress Mart enough. It has not been an easy 6 weeks and it won't get easier, but at least we know that Mom can sleep comfortably. Thanks again for your efforts.