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Lucid mattresses have been selling mattresses online for almost 10 years and they have a wide variety of gel memory foam, hybrid, and latex mattresses. By selling mattresses by differing thicknesses, they offer a wide variety of mattresses in different firmness ranges, while using the same materials in essence. While customers like the price of these mattresses, there are some who experienced issues with sagging and durability. Those that did the best reported using the mattresses for temporary solutions.
Sleep Number has innovated over the years, from their firmness number technology and now their smart mattress and anti-snore features. With more smart technology than ever before such as sleep tracking and automatic adjustments of temperature and firmness, most sleepers find the Sleep Number 360 mattresses very interesting. However, durability is a concern for many customers with reports of some components wearing out faster than expected given the high prices.
Based on our aggregated reviews and our scoring method, we recommend Sleep Number in this match up!
See Our Full Review of Sleep Number
Overall Score:
Lucid: 7.3/10
Sleep Number: 7.5/10
Customer Satisfaction:
Lucid: 6.9/10
Sleep Number: 7.4/10
Price Value:
Lucid: 7.3/10
Sleep Number: 8.2/10
No Back Pain:
Lucid: 8.1/10
Sleep Number: 8.5/10
Price:
Lucid: $119-$699
Sleep Number: $699-$11499
Lucid:
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Sleep Number:
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Getting to the bottom of customer reviews can be a relief when digging through all the noise when shopping for a mattress. Sleepers, regrettably, don't always repond positively towards these mattresses. Some feel snug and comfortable, but others feel discomfort. If you are considering, make sure to read on to figure out if one of these mattresses will work for you.
In terms of lasting support, these mattresses have mixed reviews. Some customers feel comfortable with these mattresses and that they provide good support, but others didn't feel great after a night's sleep. If you are heavier than average, you should do some added research before purchasing.
Edge Support
Edge support is an important item for anyone that likes to lounge on the side of their mattress or has mobility concerns. Some folks report this brand's mattresses are not evenly supportive and may dip for some.
Getting a mattress which has lasting comfort is what buyers are after. We all wish our mattress will last a decade or more and still provide us with cozy comfort. Unfortunately, not all sleepers have felt that these mattresses were durable enought for them. If you are considering purchasing as your full time mattress, read the reviews to make sure that it will match your body type before buying.
Sleepers don't always feel excellent about these mattresses. Some report feeling comfortable in their mattress, but there are others that have complaints. Although one of these may work great for you, because of the responses it is more difficult to estimate. Read on below to learn more and to hear from customers to see if one will work for you.
These mattresses are above average in their supportiveness, which is ideal for those that are suffering from a sagging mattress right now. That said, there are some that have described a lack of support for them, so make sure to figure out if the firmness and overall specifications are for you.
Edge Support
Edge support is an indicator of how supportive the sides of the mattress are versus the center. These mattresses do a fine job, but some may exerience some dipping along the sides.
Unfortunately, customers don't always love the durability of these mattresses. While some customers found them to be comfortable, others had comfort issues faster than average. If you are considering to buy, take a look at the warranty and return policies beforehand.
Fantastic delivery.....the mattress arrived in two days. We laid the mattress out on the platform for the bed and patiently waited the 48 hours for the mattress to expand. This 10'' mattress expanded to 9 1/4'' on one side and 9 5/8'' on the other side which, although is less than a 1/2'' differential, means that the mattress is not level. This also means that the mattress does not fill up its cover, which is intended for the full 10''. I scoured foam mattress websites and this mattress was advertised to be 'medium firm' and is the firmest mattress Lucid offers. Unfortunately, the mattress really isn't all that firm at all. It's a fine mattress if you don't mind the baggy cover and a spongy mattress.
We have a double mattress made by Dormia, which is firm and we like. We were trying to find that mattress again, but couldn't seem to find it. After reading all the product literature we could find, we thought this was the right mattress.
I'm trying to return it, but, of course, this mattress that expands after the box is opened will not fit in the box it arrived in. I'm having difficulty returning it because it needs to be returned in the box it came in.....
On the other hand.... I finally was able to return the mattress (which was no easy task packaging, etc, and we had to bundle it and wrap it in plastic) and Amazon was great and timely in issuing a refund.
MOST COMFORTABLE MATTRESS EVER. If you are thinking about a foam mattress, buy this one. BUY IT NOW.
This is the second one I've bought. The first one had to be sold because I was moving and couldn't take it with me. Sleeping without it for a year and then getting a second one really proved how much more comfortable this is and how much better I sleep on it.
With both of them, there is a definite smell because it's foam and it comes vacuum-sealed and rolled in plastic. The smell will happen, it's just a fact. But in neither case did it linger or ever become so strong that I thought it was outrageous. In both cases I opened the mattress, let it expand, and slept on it that night without any smell issues. If you're pregnant or super-sensitive to smells, this might set you off, but after a day, I didn't notice a smell anymore at all.
The delivery is fast and it's really easy to just unroll it onto your bedframe and let it expand into its final shape. And moving it around once it is expanded is pretty simple too. It's not the lightest mattress but I don't find it any more heavy or cumbersome than a traditional spring mattress.
We're talking about having to upgrade to a queen or king size when we move again and I will absolutely be buying either of those sizes in a lucid memory foam.
This was a bad purchase. The bed just sinks into a hole no matter how many times you flip it around. It destroyed my back. And the warranty (which says it's 25 years) wasn't true. I had contacted the company within 2 months pf purchasing the mattress and got no where with them.
Couldn't sleep comfortably on this mattress. Instead of fitting to my body - it simply sank to my body. Perhaps its me, I need a firmer bed - if that's you - don't get this (1,000 years ago I owned waterbed - its something like that - maybe better when I was 20 - but not now in 40s).
if you remove the fitted zippered cover, there's tiny shards of what looks like fiberglass or something. It kind of scares me to think about it.
Would not buy this one again. So we just deal with it and bought a sealed waterproof cover for it hoping we never have to remove the cover again.
After 5 years, there is certainly 2 'dipping' spots on each side (We rotate the mattress 4x each year but you can only swap it 180 degrees and can't flip it). I find it very difficult to sleep in anywhere but the depression (it'll be like sleeping on a hill). I don't notice it if I lay directly in the exact center though. I think after 3 years I should have bought a different one (supposed to be warrantied for 20?)
I thought initially that having a bed shipped to the door of my new house instead of using my old one would save me a headache. It turns out I was wrong as this bed has broken down in less than 1.5 years of just me sleeping on it (I'm a 200lb athletic built man). I would expect more from a bed, but I should have known. Next time I'll choose a Costco bed as they have better warranties. The bed has broken down on both the right and left side. It fills almost as a mountain range separates me and the other side of the bed because the edge has sunk so much. I can not sleep on my stomach as the destroyed support hurts my back. This bed may as well be an airbed. Just because it has good reviews does not mean it is even nearly as good as a $500 bed.
Make sure you air it out before using it, and use the proper base (you want a base specifically for memory foam beds). These beds can carry some heavy fumes if you don't air them out enough, so make sure if you're chemically sensitive to give your bed plenty of air-out time.
When I received mine (full-sized) I took it out of the plastic and let it air out for about a week before using it (this gives it time to "fluff" as well), then I covered it in a mattress protector (plastic) because I'm more sensitive to the smells. But the mattress feels WONDERFUL. I've not slept so well in ages. It was perfect for me, and took care of my back issues. But again, you may have to cover it well if you're extremely chemically sensitive.
I purchased this mattress in October 2015 and the bed frame recommended for it as well. The bed was fine for 6-8 months and then began to sag on the sides and I am the only one sleeping on it. I basically have to hoist myself up to the middle of the bed so I don't feel like I'm going to roll off the bed. I've been having quite a bit of trouble sleeping lately and I think that it's because while I'm sleeping and turn over I feel like I'm going to fall off. The middle of the bed feels the same as when I first purchased it. I guess that you get what you paid for.
I've shopped & procrastinated about buying either a memory foam type mattress or a "sleep number" type mattress for several years. After years of tossing & turning from side to side ( I'm a large framed [read ex-football player/coach] man) on our inner-spring bed, I finally decided to give this bed a try because of the price - $239.99, plus ~$80.00 s&h. for a queen size mattress. Should have done this a long, long time ago. I still roll over once or twice per night, but not on the nearly houly schedule I used to keep. We've only slept on it 2 nights. I'm not totally ache free in the a.m. but I'd have to say an 90% reduction in morning ache & back pain would be about right. If you're thinking about a memory foam mattress, don't keep putting it off. These inexpensive mattresses are great! Lucid mattress - $239.99, shipping - $81.80, good night's sleep - priceless!
Hands down...this is THE best mattress I've ever owned. My sister has a genuine tempurpedic bed and it's basically the same thing. Although hers came with a box spring and this is JUST the mattress itself, mattress-wise, hard to tell the difference. This one is just a tad firmer than the bed she owns but I like firmer mattresses to begin with. I've never slept better in my life before getting this thing. I used to have trouble falling a sleep at night if I took a nap during the day, but this bed alleviates that issue. Also, I don't wake up with any weird pains anywhere on my body. I wish I would have known about this "steal" sooner...
We have shopped, and shopped, and shopped for mattresses and I have never seen a deal this great even at the discount places or the places with defective mattresses. We bought this mattress for our little boy who is in a torso cast (to treat his scoliosis) to help him be more comfortable at night. I might also grab one for our guest room at this price.
6/20/11
Just wanted to update my review after using this mattress for the past 6 months. At first I was a little skeptical since it was firmer than the mattress I normally sleep on, but I LOVE it. I often fall asleep in my son's room (where this mattress is) and if he is gone for the night I sometimes sleep in his room instead on mine so I can sleep on this mattress.
For the past four months, I've slept upon a large, granite slab. People called me grumpy, troll-like, "unpersonable" in interviews. Last night I fell asleep upon this cloud, like the backs of soft puppies; a thousand daisies cradled me like an infant. Sleep beckoned me like a warm, familiar friend, breathing life back into my tired soul. Today, I awoke as a new person, 99% certain I have discovered the cure for cancer, pollution, and old people smell just from a single night of glorious sleep upon this heaven-sent Lucid 10" Memory Foam Dual-Layered Mattress. What will tomorrow hold? Will I find a renewable energy source? Save an endangered species? Lead the way to world peace? All I know for sure is that my night will be filled with ecstatic slumber.
Note: If any of you have ever slept in a jail cell before, it's basically the opposite of that.
This mattress came rolled up (compressed). It has a soft white cover which can be unzipped and washed, I think. It was heavy but I was able to lift it by myself and drag the box up a flight of stairs. I have never owned a memory foam mattress before so I was expecting it to be lighter. When I got it upstairs, I removed the packaging, and unrolled the mattress, which decompresses into its original form.
The mattress is as supportive as my regular mattress. I consider this one to be firm. I would recommend this mattress. There is an odor which is similar to latex paint, but it is fading. I have been sleeping on this mattress for a week and it I love it.
I was not really sure what to expect when this mattress arrived. Thankfully it did not take long for us to know we made a good purchase! This mattress is firm yet soft and comfortable at the same time. We went ahead and bought two of them at this bargain of a price and both are very comfortable! Don't hesitate to grab one of these up. I switched out a $1,800 mattress for one of them I got and am so glad I did! If you are wanting a better mattress but don't want to pay an outrageous price, then I suggest one of these!
Absolute heaven! I bought this mattress for my Freightliner Cascadia, and although the size was too wide initially I was able to easily cut off a few inches using a kitchen knife to fit my sleeper perfectly. When I first laid down on this mattress I could not believe the difference from my previous mattress, it made my previous mattress feels like a bed of nails in comparison. This mattress sleeps just as good or even better then my $2,000 mattress at home. I had a 2 inch memory foam pad that I bought from Walmart to help my old mattress that I added to this mattress for overkill effect and now it feels as if I'm sleeping on a cloud. I'm 6 '3 260 pounds, this is just my opinion but I think this is a great mattress initially I'll have to see how it holds up down the road
This was a terrible item. Quality was lacking and became very, very uncomfortable after a short amount of time. The price may be low - but I do not recommend this item. Thumbs way down.
This mattress is wonderful. I first purchased two queen-sized mattresses a couple of years ago for my kids. I was a little iffy about ordering them, but knew that with Amazon's return policies, it was worth checking them out. I had no idea how I'd ever get them back in the packaging if they turned out to be a disappointment, but I ordered them anyway. Fortunately, I never had to figure out re-vacuum seal a queen sized mattress back down into a small box, because these things are great!
They do have a sort of funny smell at first, but nothing horribly offensive. We just opened up the windows and let them air out as they inflated. The short-term smell was worth putting up with, in order to have such a comfy mattress, at such an affordable price. My kids were thrilled, and so excited to have a bigger bed. Especially my son, who is so tall that his feet no longer fit onto the twin bed we were replacing.
That was over 2 years ago, and the mattresses are just as good as the day they we unpacked them. There are no dips or uncomfortable areas, just wonderful, comfortable mattresses. This past autumn we set up a spare room for my in-laws, so they could come stay with us for a couple of weeks, and we knew we had to have another of these for their use. Again, we have had a wonderful experience, and are pleased with our purchase. My mom came over and reclined on it to try it out one day, and was shocked at how great it was for the money, and has determined to replace her own with one of these.
My mother and father-in-law were both surprised at how comfortable the mattress was, as they knew how much we'd spent on it. I'm sure they were a little worried about sleeping on it, and having sore backs for two weeks. Instead, they were both pleasantly surprised at how well they'd slept, which was just as well, if not better, as they did on their own brand-new $1500 pillow top mattress. I'll certainly never go back to a traditional mattress.
So far my husband and I love this mattress. It is on the firmer side, yes, but it still fits to your body and is still comfortable. Otherwise you'd sink right through it. After having it for over a week it's definitely a lot more flexible so it will get better over time. If you want more of the memory foam "sinking into" feeling I'd suggest a memory foam mattress pad topper maybe 2-3in deep, but it's not necessary. I'll update this review if anything changes.
This bed is great. I think it was a total shipping weight of 67 lbs. Heavy, but not terrible for one person to carry. Used two people to take it up the stairs to make it easier to navigate. Quick set up, in the box is just the bed and some plastic wrap. I didn't think it needed to wait 24 hours to be used, but I still did anyways. Wow, this mattress is great. It isn't a 5 star mattress compared to $1000 mattresses, obviously. But for the price you pay, this thing is great. I am not sure how long it will last, I have only had it a month or so. But for the price, if it does only last a couple of years I will be happy with that.
I regret nothing about purchasing this. Prior to buying this I had a $600 spring mattress, this is far more comfortable. I really feel like a get a better night's sleep on this thing.
I must admit that I did not know what to expect when I ordered this mattress. I did know that similar mattresses like Tempur-Pedic sell for over $1,000.00. I also knew that my 10 year old innerspring Sealy mattress was killing me. I hurt every morning when I woke up.
I shopped everywhere; locally, as well as online, including E-Bay and Craig's List. The price was what caught my attention. It was $100.00 less than the best price I could find. That made me skeptical, because you get what you pay for. In looking at other memory foam mattresses online, it seemed that memory foam mattresses were a good item for scam artists..... if you have looked, you know what I mean.
What eased my skeptical mind with this particular mattress was the 20 year warranty. I saw NO other comparable warranty, so I purchased it.
Once again, when UPS delivered it, I had my doubts..... it came in a box. I began wishing I had not bought it, but carried it upstairs to my room, and opened the box, figuring that I had to put it together, or something. Turns out that it was just rolled up very tightly, and wrapped in plastic. We unwrapped it, and it started expanding quickly.
The first night sleeping on it was unbelievable! I slept like a bear in hibernation! But the best thing was that I was not hurting the next morning! I would recommend this mattress to anyone looking for a good deal on one. It really surprised me in more ways than one.
This is a very well manufactured mattress. The mattress will mold a shape to your body cavity and reshapes itself after you get up (memory foam). I did not experience any oder of the foam as stated in other reviews. The mattress went from 2.5 inches to 8 inches in about 8 hours and expended to the full 10 inches in 30 hours. I was able to donate the old mattress to our local furnature bank. I am well well satisfied on this purchase, it arrived in a few days from the initial order by Fed Ex.
As other reviewers have stated, this is indeed a firm mattress. Being a fan of softer ones myself, it took a little adjusting. I still plan to invest in a mattress topper eventually for that little extra snuggle factor; however overall, for the price and convenience, you can't beat this mattress. If you need a bed fast, at a great price, just get this one. I would prefer a bed that's a little on the firm side than one that'll sink in the middle after a short time anyway. Also, if you're used to innersprings as I was, this might feel a little weird for you too (ie. it doesn't bounce- obviously- memory foam) so no jumping on the bed. Darn. But, as far as memory foam mattresses go, this is tops.
I have had this mattress for about 2 years now. I originally purchased as a temporary bed until I could afford something better, but I will never sleep on anything else again. This mattress surpassed my expectations. First impressions are that it might be too firm, but don't let it fool you. I wake up in the same position as I fell asleep and have NO aches or pains....ever. I was also concerned that over time the mattress might "break-in" or sag where I sleep - this hasn't happened. The bed still feels like the first day I bought it. If you think you'll get more for your money by spending $1,000+ on a name brand memory foam mattress, I challenge you to try this first. You won't be disappointed. The protective cover is also a nice touch. It is soft and velvety, not crunchy or cheap like some other protective covers. Over time if the fabric pills just flip it inside out and throw it in the wash.
This was my first real memory foam bed. This is firm very firm. Took me a while to get use to it. Not a bed meant for side sleepers as you do not sink into the bed. I am now using it as a guest bed. Smell goes away in a couple of days in a well ventilated room. comes in a vacuum roll and it is easy to move around compared to a traditional bed. Price cannot be beat here on amazon.
My daughter recently moved out taking her bed along for the ride. Unfortunately this left an empty spot and nowhere for guests to stay. We decided to size down to a Twin XL instead of her queen. (1) Because it takes up less space in my office and (2) Although we want them to be comfortable, we don't want them to be "too" comfortable (lol).
The LUCID 10 inch memory foam Twin XL mattress arrived in a rectangular box that was manageable even by myself. It weighed about 49 pounds, but I was able to get it up 2 flights flipping the box end over end. Once out of the box, it was double wrapped in plastic. You remove the first layer that will allow the mattress to roll out flat. The 2nd layer, once removed, allow the mattress to expand. One word of advice... the mattress rolls out upside down, so flip it before taking the plastic off. Although my Twin XL was easy to manipulate fully expanded, I can imagine the larger mattresses would not be (floppy and squishy).
Yes, the mattress smelled initially. We had it in an upper bedroom with the ceiling fan going on high. After about 24 hours the smell was gone and I could "dress" the mattress. I felt it inflated completely and laying on it I thought it was very comfortable. I am a squishy bed kind of girl and wondered if this more firm mattress would be a no go for me, but I could see sleeping on it. I wanted it a little firm as I set the bed up sideways to look more like a day bed (wanted people to be able to sit on it and not fall in).
Sleep test... my daughter came home for a visit. She is also a very squishy bed lover, so again I worried. Her first night she slept "eh, ok". Her second night was much better and she said that it was just a matter of getting used to memory foam compared to her spring mattress. Overall she liked it and would recommend it!
Excellent quality. No horrible odor like some reports. HUGE FIRM COMFORTABLE MATTRESS! Better quality than the mattress selection at Sleepys. This mattress was a huge gamble for me and I am glad I did it. We are very pleased. I think I am a bed snob. I love to sleep and I love to sleep on comfortable beds. We spent over $2000.00 on a Stearns and Foster Mattress and personally, this LUCID by LinenSpa 10" mattress is better than any mattress I have ever slept on. My daughter is in heaven. I know where I am sleeping tonight. Can't wait to purchase the 12" king Sized for hubby and I.
These beds are very good beds, and represent some of the best value for the money in mattresses. The beds take a few days to reach full depth. We had bought these for ikea malm bed frames, because these mattresses are better quality than ikea's cheaper mattresses and full depth. The depth is important so it fits sheets without pulling off (important for kids beds where it is a challenge to get them to make the bed in the first place). Unfortunately ikea full frames are 53" wide and these mattresses are 54"+, even when fully expanded they still curve out in the middle. The difference prevents the mattresses from fitting down in the frame. I had to fabricate a 'box frame' out of 2x3's and the bed support slats to push the mattresses up almost flush with the top of the bed frame. Not a big deal since I enjoy my occasional home improvement projects...
The beds are definitely comfortable. I may consider getting one for ourselves in addition to the kids in the future. I could see if you were a sleeper that rolled a lot these would not work for you. When you sleep you create a depression that wants to re-center you when you try to rotate. Likely consistent across all foam type mattresses though. The kids have been super happy with the upgrade from traditional twin spring mattresses.
Would buy again, and have two of them already.
Up until I purchased this mattress, I'd suffered from headaches, severe back aches, and general soreness every day - and I'm only 27! After sleeping on this mattress for only a few days, the difference was remarkable. No more back pain, little to no head aches, it was amazing! I wish they sold it in King size - I'd buy it on the spot to place in my other bedroom. Some reviews mentioned an odor, but I did not experience this, and the mattress swelled up just like it said it would when I pulled it out of the box. Absolutely worth the money, I'd suggest it to anyone.
Great mattress. Bought the twin for a college apartment. The mattress came rolled in plastic inside a box- which fit easily into the back of my Honda pilot (with a bed frame and a dresser as well!). It's not super heavy- I lifted it with my daughter, but my son, who is 6'3", could carry it by himself (when in the box- outside of the box it's unwieldy, because it's big, and fluffed up). When we took off the plastic and unrolled the mattress, it quickly puffed up- and became 10 inches. Initially it looked about 3"- which is how they get it in a relatively small box. BE CAREFUL when unboxing it- there are lots of large silica gel packs in the box- a few of ours had broken and there were little pieces everywhere. We heard them sliding around, and opened the box outside (thank goodness). We didn't find much of a smell (we thought there would be, and were leaving it alone for a few weeks to air out) but I didn't notice much at all- so my daughter could have used it the same day. The mattress is thick, and very comfortable, and comes with a nice cover. It fit the twin frame we got on Amazon perfectly. I could not be happier with this purchase. Loved the packaging. Love the product.
I had recently purchased a "memory foam" bed from Amazon and had to return it because the bed had never fully risen to the height it was advertised at and the bed was just too darn uncomfortable. So you can imagine I was worried about my purchase of yet another item from Amazon. To my much needed surprise the bed is extremely easy to remove from the packaging and had risen to true size within 12 hours! The bed is so very comfortable and the extra long size is magical (I have a boyfirend that is 6'6") and his feet do not hang off anymore!! The price is very reasonable for the quality and it comes with a 25 year warranty... BUY THIS NOW!
i have been sleeping with a mattress and box spring for way to long, ive been wanting one of these since i first slept on one at my moms house. when i started to look up mattresses i decided to look at this one. one it is a 10 inch memory foam mattress. besides that it comes with a nice 25 year warranty. it comes delivered my fedex and it surprisingly comes in a fairly small box. the mattress arrives flat and rolled in plastic and inside of the box. when you remove it from the box it has to sit flat on the ground for 48 hours so it can become the size that it is supposed to be. i recommend doing that in the room that you are planning to use the mattress in because once it is at its original size it is a pain to move it. ive had it for a few months now and im in love with this mattress
LUCID 10 Inch Memory Foam Mattress - Dual-Layered - CertiPUR-US Certified - 25-Year Warranty - Queen
I was in need of a twin bed mattress, and needed it delivered quickly. I was super happy to find this great buy on Amazon, and with my Prime membership, I received it with free shipping in a few days to my door. Can't beat that! The mattress was tightly packaged in a box, and when In opened the mattress's plastic covering, it started expanding almost immediately. Within 2 hours, it had expanded to the full 10 inch depth, and was ready to sleep on. I did not notice any chemical odor that some other reviewers noticed. The only thin g I would change is that the little bag of dehumidifier's(?) had broken, so when I took out the mattress from the box, they spilled all over my wood floor. Since they are clear, it has taken me almost a month to find them all, and I am still finding 1-2 daily. But, that is a small price to pay fore this great mattress! I was happy to experience great sleep from the very first night on this mattress. I'll definitely purchase another one if my bedding needs change again.
This mattress gives the most AMAZING night of sleep! I had a memory foam mattress years ago and I was so sad when I got rid of it. BUT when I bought this one OHHH MYYY GOD! It is like I am sleeping on a fluffy cloud EVERY NIGHT! Nothing is better than a good nights sleep and at this price you can afford one for everyone in the house. I know I definitely feel spoiled every night that I get to sleep on my mattress.
I was shopping for a new mattress for months, because my old one was causing noticeable back pain and some twinges/cramping. I'm notoriously cheap and a determined bargain-hunter, but even I was a bit skeptical about a king-sized memory foam mattress for such a low price compared to the competitors. However, I've been sleeping on this bed for 3 weeks now, and I can honestly say that I did not sacrifice quality or comfort at all. I would have given it 5 stars, but (as other reviews have stated) this should not be described as a firm mattress. I didn't want a firm mattress though, so it's perfect for me. The best part? Not a bit of back pain or even a single twinge since I received this bed!
UPDATE: I've been sleeping on this bed for over 18 months now, and it's held up perfectly- no loss of firmness, shape, anything, it's still 100% as good as the day I got it. I love it. It's the best money I have EVER spent. Don't waste your money on a more expensive one! I've sent a few friends links to the listing and they've bought it too
I purchased this to replace a spring mattress that came with abedframe that I got on craigslist. It was new, but definitely not luxury. After a year or so, I decided to start shopping around for something that would be comfortable, yet affordable.
After browsing Amazon (my favorite place to start), I came across this highly-rated mattress and, based on the reviews and the price, decided to give it a go.
With prime, I got the mattress a few days after I ordered it. I popped it out of the box and let it expand in the living room for 48 hours (as indicated). I think it was fully expanded after 24, but I let it go the whole time just to be sure. It comes in a box, wrapped in plastic inside, and has a removable mattress cover that is very thin (but does the job and is easy to remove and clean).
I didn't think to remove the plastic covering while it was expanding, and when I finally went to put it on my bed, got hit with a smell akin to paint when I tore open the plastic. It was very strong and gave me a headache just like I get when I'm around fresh paint (like when I repainted the walls of my house). I left it on the bed with the window open and fan on, and after a day the strong smell was gone (totally gone after 48 hours... should have done this while I was waiting for it to expand).
After the smell was gone, I added my sheets (they fit perfectly, which matters a lot to me since I hate when they slide off the corners) and blankets and climbed in... HEAVEN! Like a cloud that you're not afraid will dissipate and drop you to earth. As I lay there, I felt my aches slowly leave my body, and pretty soon I was waking up. I NEVER fall asleep that easily! This is definitely a winner in my book.
I'll check back in after a while and add an update.
Great deal, firmer than I expected. Not a problem. 25 yr. warranty. No more mattress and box spring sets. We replaced a king with a king and used the memory foam topper we had to soften it a little. Well pleased with Lucid customer service I talked to prior to purchase.
everybody who knows about our bed is jealous for what a good price we got it. and it feels great
I did a plethora of research before purchasing this product. My wife and I had been sleeping on a spring mattress for 5 years that was starting to sink to the middle, so we decided to purchase a new bed for ourselves for Christmas. I didn't really know which way we should go, but I knew my parents had a Temperpedic and love it, so I figured we should try memory foam. The only problem is I am 27 and cannot quite yet afford a mattress of that stature at this point in my life. I came across Lucid on Amazon early in my searches and it caught my eye right away. We have been sleeping on it for a month, and it has been the greatest investment we ever made. For the whole king bed (mattress, frame, sheets, skirt) we spent less than $500 and it has been worth 3X that much! I will touch on a couple points that I read in reviews and give my thoughts:
Several reviews spoke of back pain early into their experience with this bed that subsided. In one review the guy mentioned that it felt like a "good pain". I wasn't quite sure what that meant until I slept on the bed. I too had minor aching in my lower back the first couple weeks after sleeping on this mattress, but for some reason it did feel like a "good ache". I still slept sound and felt comfortable when lying in the bed, but woke up aching. Now, after a couple weeks, I wake up pain free and completely refreshed. It is like sleeping on a cloud.
Another major point in reviews is the stiffness of the bed. I weigh 165. My wife about 110-120. My weight allows for me to make impressions in the bed, which to me makes the bed feel softer than most reviews are giving credit for. The bed completely swallows me up and I feel like I am cradled in a little cocoon almost. My wife on the other hand is not heavy enough to force impressions in the bed. This is not to say that she doesn't think the bed is a completely heavenly sleeping experience, but what I am getting at is that lighter people will feel like the bed is a little stiff, but not too stiff and still extremely comfortable.
Last but not least that I read in a lot of reviews is the smell. The best certainly smells when opening. It isn't extremely pungent and didn't bother me a lot, but it is there, and definitely needs to air out. The recommendations with our mattress was to let it air out for 48 hours before sleeping on it. We being extremely excited to sleep in a new be only allowed a little over 24 hours of airing out time in a pretty poorly ventilated room as it is winter time and cold outside. This was probably a mistake as now our cover that goes over the mattress has a slight smell of the bed even after washing which causes our sheets to stink slightly as well. Nothing major, but you do notice it. Nothing to deter me from recommending purchasing this product.
We bought this mattress for our guest room. We just wanted an inexpensive, fairly comfortable mattress. FAIRLY comfortable was the goal - we don't want our guests to wear out their welcome! LOL .. We had the mattress for three weeks and our son was the only one that had slept on it. He said it was very comfortable. Last week my husband hurt his back and decided to sleep in the guest room because he said the mattress seemed to have more support than our Tempur-pedic. He felt much better after a couple of nights on this mattress. He did return to our Tempur-pedic but two nights ago asked if we could sleep in the guest room. Well, we have been there since! I think we are going to change mattresses and put the Tempur-pedic in the guest room. I can't believe this less than $300.00 mattress is replacing our $1500.00 Tempur-pedic of two years. Go figure! I think this is definitely one of the best buys on Amazon!
FYI, this mattress is delivered rolled up quite small. We unrolled it and let it air out and fluff up a day or two before putting the bedding on it. The smell dissipated within two days.
The mattress came compressed to make it easier to handle. Personally I was really glad it did. I did not notice any smell at all. It was firm and had us worried at first but after sleeping on it we have been loving it since day one. I wake up in the same spot I fell asleep in and feel totally rested. I can't see why anyone would pay more. I know the old saying "you get what you pay for" but I also know that it is not always true if you are informed. Sometimes you just get taken. My brother has one of those way expensive well known brands and neither one of us or our wives can tell the difference. They both wish they would have known about this one first. And both mattresses have a 20 year warranty. I would not hesitate to purchase this brand again.
Very grateful for Candid Reviewer's advice. We were interested in the C2 after seeing the excellent rating it received from Consumer Reports, with high marks for durability, side and back sleeping. We went to the sleep number store, stuck to our plan and avoided being up- sold, and bought (on Amazon) both the recommended fiber topper and a gel topper to experiment with once the C2 arrives. We also are using our old metal frame with a queen-size bunkie board ($69), for a nice savings compared to the $300 foundation from sleep number. More $ for new sheets and bedding!
View More Reviews3.5 stars if I could. Last November, we got the Sleep number C2 due in part to the top review here.
This is my 8th mattress/mattress adjustment in 6 years. We upgraded from my 20 year old twin sized mattress and until now we have been plagued with back problems. The sleep number has been great for good night sleeps and no back problems anymore. My Sleep #35, wife's #30
Why the 3 stars then....
Overly glorified air mattress. Our 5th mattress was an $80 air mattress with a built in pump. I freaking loved that thing but the wife not so much. The sleep number is no different. The problem lies in the bladders. There are two independent bladders so two different firmness can be achieved. The split, there is a very noticeable casm between my wife and I if go to close to her I roll down. If I'm not centered have a tendency to bottom out do to air shifting. That said the bladders are to thin and I bottom out with my side set to a 50. I prefer to sleep on a 35-40 but for lying in bed with my head up I need to adjust the bed higher so my arse isn't on the hard plastic lower mattress. Speaking of lower mattress, this thing is composed of about 12 hard plastic rails that are aprox 4"-6" high. I've got my bed on my old box spring and it slides all over causing me to jam a falling out rail back in every week or so.
Cuddlings a pain with the grand casm to work around. Sex must be planed so the bladders can be at 100 each.
All that said the C2 is a good mattress but I have made some improvements to make it a great mattress: 3" gel topper and a 3" down quilted topper under the bladder mattress to lessen the bottoming out. I'm eventually going to build bed frame for proper height, box spring containment, and support for sides of the bladders.
The sleep numbers best quality is it offers options it's short comings are easily fixed and it's way eaiser to move than normal mattress set.
Best bed I ever had. I'm a big person 300 Plus pounds...At year 10 the pump went out and I called...they still had my info and sold me a new pump at 1/2 price. It's went through 2 moves and is still great! My husband is also big so it stands up to heavy folks. Folks on the phone were friendly and helpful. I'm looking now to buy my son one.
We decided to try a sleep number bed based on the other reviews here, and the fact that I haven't been able to sleep for more than 4-5 hours at a time and waking up feeling like I had been run over by a truck. I am by nature a skeptic, not wanting to believe ads and doing my own research is much more important than just taking some ad at it's face value.
We have had the bed for a little over a week now and I can say that I'm up to about 6.5 hours of sleep. We are still adjusting to the concept of setting the number to one that is most comfortable. I'm a 65 and the wife is at 75. Time will tell. Overall, the bed went together nicely, wish some of the zippers were better in quality and it does take some getting used to the foam boarders. They sit a bit higher than the mattress so you can definitely feel the edges. Having said that, I sincerely hope that this will be a long term solution for us.
I did make a YouTube Video of the unbox of the mattress that provides some insight into what it takes to set up this mattress.
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My wife and I purchased a sleep number bed, a 5000 Queen Set, Dual, Ptop, Wireless in 2006. The bed was installed by the company's installers and has not been moved since that time. My wife and I are the only one who have ever slept on the bed. We do not have children and so no child has ever jumped on the bed.
About a year ago we noticed that the sides of the bed were pushing out and there was a depression on both sides where he lay when sleeping. Even with full pressure this did not go away. This kept getting worse so we called Customer Support.
The first person we called told us that we should have put a piece of plywood under the mattress to increase support and if we had done so we would not be having problems. However, neither any of the instructions nor the installers said anything about the bed needing extra support.
When we called back to order the almost $400.00 repair parts this person said she did not know anything about needing plywood support and there was no written indication about this on the previous person's phone call. It seemed the lady was suggesting my wife was lying. I can only conclude that the other person should not have inform us about this design flaw.
Also read the warranty information carefully. I did not. After 7 years I am responsible for over 44% of the cost of the repairs.
I will say these beds are very comfortable and you will enjoy the comfort they afford. However, do not believe that they will last for 20 years. Mine lasted for 6 years. If you have young children who like to play on the bed keep them off this bed!
This is for the C2 select comfort bed.
There are many mixed reviews about these beds and they are basically very expensive for an air mattress with very cheap and thin padding between the cover and air mattress. My biggest problem with the bed is that it has very little adjustment. While the numbers go from 0 to 100 they are in increments of 5 so there isn't as much adjustment as there would appear to be (intentional deception?). I'm kind of stuck in the middle so that if I make the bed soft enough I wake up with back pain, when hard enough to not have back pain I toss and turn all night. I wish I had not purchased this bed since I cannot find a good sleep position and will purchase another mattress. If you do buy it decide quickly if you can adjust it for your comfort level. I kept thinking I could get the adjustment right and let the return period expire. Also, returns are expensive and difficult.
Great bed but..... they should call it build a bed. Sleep Number has an odd business model and they want to charge you for all kinds of silly extras.
The key to buying this bed is wait for a sale and only buy the bed no extras as other reviews state here.
The good : The bed is adjustable and you quickly find the right amount of air firmness you need. The mattress is super light so making the bed is a breeze.
The Bad :sleep number charges insane amount for the base get a good piece of plywood, the sleep number base is plastic don't pay for delivery or legs for the base.
The bed feels as others stated like a camping mattress what made the bed great for us is a 2 inch gel memory foam the bed went from bad to a great night sleep, So lets call this a build a bed start with the base model customize it yourself.
After having the bed for the past 10 years, I have had the bed pillow top replaced 2 times because of mold issues. I called the warranty again because the pillow top is coming apart after 4 years and they say i have to pay 60% for a new replacement. This is crazy. Went to buy by Sterns and Foster and they have a full replacement on their beds if they come apart..wow a much better bed then the Sleep by number.
I purchased a C2 bed and slept on it for a week, and each night woke up with back pain. It is honestly the worst mattress I have ever slept on. I started sleeping on the floor because it was more comfortable. The materials are not worth $1,200, they are probably making over 300% profit margins because the cost couldn't be more than $300 for the whole bed. The side walls and chambers do not meet together well, so there are dips all throughout the bed. A pillow top or cushion could not cover up the unevenness of the bed.
BUYER BEWARE: They will not refund you the $90 shipping it cost to UPS your bed to your house, and they will charge you another $90 for labels to return the bed via UPS
My wife and I did extensive research before purchasing a Sleep Number bed, and we were surprised by much of what we learned. I want to share some of that information now, then I'll return periodically to report on how well we're sleeping.
WHY A SLEEP NUMBER BED
There are two main reasons to buy a Sleep Number bed: (1) so you can change the firmness of your mattress to suit your preferences, which may change over time, such as during pregnancy or while recovering from a back injury; and (2) so you can have a different level of firmness on each side of the same mattress to accommodate two sleepers with very different comfort preferences. If you don't care about either of those benefits, there's no reason to buy a Sleep Number bed that wouldn't be just as well served by other, cheaper options, such as a spring mattress.
WHAT TO KNOW BEFORE YOU BUY A SLEEP NUMBER BED
All Sleep Number beds use the same quality of pump and air bladder (the size of the bladders may vary, but it makes no difference to comfort). The taller air bladders or "upgraded" layers of padding are not necessarily desirable. In fact, customer reviews are consistently highest for the most basic model, the C2, which gives you the most "bang for your buck" and seems to produce far fewer complaints than their higher-end models.
A Sleep Number bed essentially is a glorified air mattress. The benefit of an air mattress (versus springs or memory foam) is that you can adjust the firmness of the bed from 0 to 100. In practice, this means the bed adjusts from uncomfortably soft (to the point of sinking into it like a hammock) to uncomfortably firm (like laying on a board). Most people will prefer a sleep number somewhere between 30 to 60. Presently, my wife's "sleep number" is a very soft 35, while mine is a fairly firm 60.
You only need the MATTRESS (which includes the air bladders and pump). The Sleep Number box frame is overpriced and not required. Any appropriately-sized box frame will work. The Sleep Number salesperson will likely warn you that traditional wooden box frames tend to expand and contract as the temperature and humidity change, but their "special" polymer box frame won't. Ignore the sales pitch. You don't need it as long as you have a solid, flat foundation for the mattress. We used the box frame from our previous bed, and it works great.
Do NOT buy a "high-end" Sleep Number bed. Customers appear to be consistently and significantly LESS SATISFIED (long-term) with Sleep Number's upgraded models. Search the Internet, and you'll see a distinct pattern in customer reviews: The simpler the model (C2 is the most basic), the happier the customer (on average). The upgraded models also seem unjustifiably overpriced. For instance, in the C3, Sleep Number merely adds a little foam padding and a slightly taller air bladder, but the price jumps by $300 or more! (You could buy a thicker mattress topper of better quality foam for half that price or less.) In short, the most cost-effective (and frankly, most comfortable) choice is to buy the basic C2 model, then purchase a 1" to 3" thick, high-quality memory foam topper from another supplier. You'll spend less money AND sleep better! One caveat: Don't overdo it on the thickness of the memory foam toppper. A topper about 2" thick is plenty to add a touch of luxurious softness, while the C2 mattress provides you with a highly-adjustable firmness level. Thicker toppers have a greater tendency to sink in and sag (a frequent complaint about memory foam after extended use), and thus, can negate the benefits of buying a firmness-adjustable air bed in the first place!
A queen-sized C2 Sleep Number mattress with dual bladders (so each "half" of the bed can be set to a different firmness) costs about $700.00, and the Sleep Number mattress protector (which adds a 10-year warranty) costs another $200. After tax, you're looking at around $1,000 for an air mattress with a warranty that, by many reports from other customers, may not actually be backed by the manufacturer. Nonetheless, having had TWO very disappointing experiences with two different high-end memory foam beds (each in the $1,000 price range), my wife and I decided to give the C2 a try. We will be satisfied with our purchase if our bed stays inflated for at least a decade, and adjusts in firmness when we need it to. Only time will tell.
WHAT TO KNOW WHEN YOU BUY YOUR SLEEP NUMBER BED -- DELIVERY/SHIPPING
When you buy a Sleep Number bed, you can pay approximately $160 for delivery and setup, or you can pay about $90 for UPS delivery. Unless you're physically challenged or disabled, I'd save money by opting for the UPS delivery. The bed is easy to set up yourself. It arrives nicely packed in a relatively small box with clear instructions. To save even more money, wait for a promotion period when Sleep Number offers free shipping, and then make your purchase. That's how my wife and I escaped paying any setup/delivery costs.
WHEN YOUR SLEEP NUMBER BED ARRIVES
When your Sleep Number bed arrives (assuming you didn't pay for setup), it is easy to assemble. You lay out the mattress cover on a box frame, unzip the top, insert foam stiffeners around the perimeter of the bed, drop in the air bladders, attach the air pump, inflate the bladders, and zip the top of the mattress back on. Done! It only took me about 30 minutes to set up a dual bladder Queen-size bed, and at least half of that time was spent waiting for the bladders to inflate (the initial inflation is slow).
PERFORMANCE
On the first two nights of sleeping on our bed, we tried an old, 4" thick memory foam topper that we had stored in the closet for the past five years. As expected, the 4" of foam was TOO thick and allowed my spine to sag. Even with the C2 mattress itself set to a moderately firm 50 on the first night, and a very firm 70 on the second night, I woke up both mornings with a lot of back pain due to the sinking effect of the (thick) topper. I also sweated a lot both nights because memory foam runs very warm and doesn't breathe well. My wife had no complaints about the mattress itself (she chose a much softer sleep number of 35), but she also sweated and felt uncomfortably hot due to the memory foam topper. We reminded ourselves that we bought this bed to get away from our disappointments with memory foam, so the topper went back into the closet.
On the third and fourth night, we slept with no topper at all (only the C2 mattress and the very thinly padded mattress protection cover we purchased). Initial comfort wasn't great (it doesn't feel "soft as a cloud" because you feel the air bladder pressing smoothly but stiffly against you through the padding). However, the level of back support and sleep-through-the-night comfort were both dramatically better. I woke up with almost no back pain. That confirms the C2 mattress's ability to fulfill the firmness and support needs that we couldn't get from our two previous, high-end memory foam mattresses. Now the task is to find an appropriate topper to add that extra touch of initial softness against our backs.
After a lot of research into memory foam alternatives, we settled on the Downlite Extra Plush Bamboo Top Mattress Pad (sold here on Amazon). Once we've received it and slept on it a few nights, I'll write a separate review for that product, as well as return here to report the overall results on our happiness with the C2 mattress. Stay tuned...
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[UPDATE 7-19-2013: After three weeks on this bed, we're definitely sleeping much better. The first week was a bit rough as we adjusted to the new feel of an air bed, but the last two weeks have been great. The C2 mattress, combined with a Downlite Extra Plush Bamboo Top Mattress Pad, is substantially more supportive than the memory foam mattresses we used previously. Although the initial comfort doesn't feel quite as luxuriously soft when you first lay down on the bed, our actual through-the-night sleeping comfort is outstanding. My sleep number has hovered around a (firm) 65, while my wife continues to prefer her much softer 35. We both agree the Downlite topper made the bed feel substantially better since it is just thick enough to prevent us from feeling the air bladders in the C2 bed.
I also noticed that the Downlite topper feels firmer and more supportive than the upgraded beds we tried out in the Sleep Number store, reinforcing my suspicion that higher-end Sleep Number beds use layers of memory foam which probably sink in over time and cause back pain like we experienced with our previous memory foam beds. That probably accounts for why the higher-end Sleep Number beds are reviewed much more negatively than the basic C2 mattress. If you can give up the pleasure of that initial cozy feeling you get from memory foam, the C2 mattress and Downlite topper are a great combination that will give much better (and adjustable) sleep-through-the-night comfort and support for those who suffer from chronic back pain. So far, we're quite pleased.]
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[UPDATE 9/10/2013: After two full months sleeping on the C2 Sleep Number bed and our Downlite topper, I am THRILLED with the improvements in my neck and back pain--which have essentially disappeared. Each time I lie down on the bed, I'm still aware that the initial "cushy" softness of the memory foam is missing, but after lying down for a few seconds, that observation immediately gives way to a pleasant impression of how firm and supportive the bed feels against my back. After two months, that same initial impression continues to replay in my mind when I go to bed each night.
More importantly, I can now attest with full confidence that the C2 mattress and Downlite topper combination alleviates ALL of the neck and back pain issues I was experiencing with the memory foam mattresses and toppers we have previously slept on. In two months, I haven't had ANY serious problems with pain--and that's a remarkable change from the almost daily pain I was experiencing before.
More impressively, a week ago, I strained my back badly when I slipped while raising a sailboat mast and strained to catch the mast before it slammed down onto the concrete. The last time that (same incident) happened, I couldn't move out of my bed for two full days and I suffered excruciating lower back pain for three weeks before I recovered full mobility. This time, although the pain and strain felt nearly as bad as last time, I was able to get on my feet the next morning and now, a week later, although my back is still tender, I'm recovering exponentially faster than before with near-full mobility and can again lift modest amounts of weight (like my one-year-old daughter) comfortably. The only possible explanation is that this bed is so supportive, it is accelerating my recovery. I now realize now that the last time I injured my back, the memory foam topper we had at that time was probably exacerbating the strain at night, stretching out my pain and debilitation unnecessarily.
Suffice it to say that I am well pleased with the Downlite topper and our C2 Sleep Number mattress. My wife--who is now pregnant--has remarked a few times that she misses the cushy softness of the memory foam a lot, but even she (with her much better back) agrees that this bed's supportiveness is still much better and gives her better "through-the-night" sleep comfort. She just likes her bed to be very soft feeling, and this topper just isn't as initially soft as a more foam-like material would be.]
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[UPDATE 3-11-2014: Well, my wife just completed her pregnancy with our third child and she has said repeatedly throughout the last trimester that she was glad to have an adjustable bed. So far, we've had no air leaks, no signs of premature wear, nor any other complaints. We continue to get good support and comfort from this bed. My wife still occasionally mentions her desire to put a one-inch memory foam topper under the Downlite topper just to increase the initial softness a little, but it's such a small issue, she hasn't really gotten around to it yet. We're plenty comfortable. I can definitely say now that the approximately $1000 investment in this bed was well worth it. We're glad we bought it, and continue to find the adjustment feature useful whenever I have a strained back or my wife's body is changing as it does through a pregnancy and thereafter.]
[UPDATE 12-28-2015: Well, years later and this bed is still holding up great -- with no evident signs of wear, despite three little girls who occasionally jump on it (though we tell them not to) -- and still giving us sleep-through-the-night comfort. Every three months or so, it seems we have to readjust the bed: deflating it down to its lowest setting (20, I think), then inflating it up to its highest setting (100), and then dialing it back down to our preferred sleep number (mine is 55 or 60). This seems to recalibrate the bed's pressure gauge. If we don't do it, we notice that after a few months our sleep number starts to feel "softer" than it is supposed to... as if the bed has let out a little air and/or fallen out of calibration. It takes so long for this to happen that I don't think it can be attributed to a leak (the bed never goes flat!). It just seems to be a quirk that is easily resolved using the recalibration method I described.
Also, having slept on this bed through several more hot seasons, I will say it again: we sleep much cooler on hot Georgia nights than we ever did on memory foam! Overall, we're very pleased with this bed. It's not dreamy soft, but it is comfortable and supportive.]
We spent a fortune on the mattress, base, sheets, pillows, etc. After sleeping on it my husband had an allergic reaction to the materials which caused welts all over his body. We obviously couldn't keep this. I called customer service to schedule a return and after being on the phone for almost an hour was told I couldn't return the base, the sheets, pillows, and mattress topper. The only thing they would take back was the mattress itself, but still charged me another $199 to pick it up. I am disgusted that a company that is supposed to be top of the line has such terrible policies. I spent a small fortune on this, and they won't refund me until 7 days after pick up which is a month away. I will never purchase anything here again, and will warn off friends and family. My neighbor was going to buy one this week, but after telling them my horror story, they have decided against it.
We are on our second Sleep Number bed, going with the adjustable bed this time to help alleviate sinus problems, and had we not loved our older Sleep Number we would have looked elsewhere. All was great for almost 2 years, then for the past few weeks the remotes started to loose their connection to the bed and its associated systems (air-inflation system, adjustable base, dual temperature heaters). Every night I have to re-pair the remotes to the bed, and this is getting old quick. Sleep Number's customer service was absolutely no help, they walked me though the pairing process (I think I can do it in my sleep now), and claimed success … if only they had listened they would know it always works, for a few hours, then the remotes loose their connections again. I hear folks have great luck and bad luck with Sleep Number's customer service, I guess I will just have to start calling each night and having them walk me though the re-pairing process until I get one of the good service techs.
Sleep Number beds are pretty good BUT... there are few things you need to know before you make the purchase. First, if you like a firm mattress, Sleep Number is great because you can keep it firm over time. Second, if you like a firm mattress and your co-sleeper likes squishy, well, you've seen the ads. That stuff you probably figured out. Here's what you may not know: Sleep Number with no foam on top is hard as a rock no matter how low you set your number. So, be prepared to add a mattress topper. The good news here is that if you bought the thin Sleep Number, like I did, sheets will still fit over it. The bad news is that you are going to struggle finding one that doesn't make you sweat and you'll need to replace it every 3 years or so. There are models that have a thick foam top and that's supposed to eliminate the need for a separate topper. But, foam compacts over time so if you get that model, you are right back into the short lifespan of a standard mattress. Finally, Sleep Number beds will need to have parts replaced. You're going to need new air bags, hoses, and a pump. It will happen a lot sooner than the advertising leads you to believe. And, while you wait for these parts to arrive on your doorstep, you're going to be sleeping on your couch. So, you may fall in love with your Sleep Number the first week you sleep on it but be aware that you are going to spend about $200 every other year on parts. We've had ours for 6 years. We've spent $800 on two mattress toppers, one replacement air bag and a replacement pump. Warranty? Yes. That's with the warranty.
Scheduled delivery day was scheduled for a Friday. 30 minutes before delivery was contacted and said would not deliver because of large amount of rain during the night. Delivery company wanted to deliver the following week. I offered next day, but was declined. All around poor customer service. The Sleep Number stores were open and all other furniture stores . Other stores willing to deliver same day.
If I could give a 0 star review, I would. The bed we received was not the bed we tried in the store. When we received our bed, it started to sag in the middle after less than a week. I had a migraine headache every day I slept on this bed either from something it's made of or the way I was forced to sleep on it. I called to return it and they wanted to sell me "accessories" to make it sleepable. A bed this expensive should just work. I am now having to pay $499 to have the bed and the base returned. This is excessive. The bed is crap and the company is a scam with bait and switch. Do yourself a favor and get something else.
I replaced my original Sleep Number bed 3 years ago with the P6 mattress after replacing the foam layer and the air pump. I regret that decision. The mattress covers do not hold their shape and the foam layer that lies over the mattress air bladders can and does split where the two bladders meet. The air pump on my original bed failed and had to be replaced. The P6 is only 3 years old and the mattress cover has stretched as badly as the 10+ year old mattress cover did. I was offered a new mattress cover at a prorated discount of almost 300 dollars. Be aware...it feels great until.....
My king sized Sleep Number 360 i8 sunk in the middle within a year of purchase. I contacted Sleep Number. First they sent me a 1 inch thick plain piece of foam the size of the whole mattress. I followed the instructions on how to use it, Useless. Then they shipped the whole big foam thing. Again we followed the instructions (quite a pain) and it was better for about 3 months. Then it sunk in the middle again! We are less than 2 years into this bed purchase; and for $3,000+ and two replacement parts, I have a useless bed. Sleep Number spends all their money on marketing and pretty stores and then designs and builds and sells shoddy products. The bed was TERRIBLE! I have asked them to resolve it by refunding me. Of course, I get the party line that it's past the 100-day mark for replacement. I guess this is a $3,00 hard learned lesson. Don't make the same mistake!!
I purchased an i8 after trying it out in the store along with the highly recommended mattress pad. We receive the bed and immediately it doesn't feel like the same bed in the store. You can feel the lump of air underneath you and it was curved upwards for the highest setting which wasn't comfortable at all. The first night we woke up in the morning and the "cooling" mattress pad was so hot we both sweaty. I had to take it off and exchange it (couldn't return it since it had been used) which was a $219 disappointment. After trying to make it work for a month, we gave up and sent the bed back also. It cost $249 to send it back because we were outside of their delivery zone, so after over $500 in delivery fees alone, it was an expensive lesson, but we couldn't keep an overpriced air mattress. Be smart, don't do it!!!!
extremely unhappy with the comfort of the mattress, but even more so with all the unnecessary fees they add even to return the product....... $400 in delivery charges. That's ridiculous!!!!!
Paid almost $6,000.00 for this i10 bed, after less than 2 years the bed started dramatically sagging the same way our 10 plus year old innerspring pillow top mattress had. I lived with it thinking the air chambers would some how take care of the problem and that it was a normal thing. Unfortunately living with it this way for almost 3 years has me tossing it out, I can't sleep! I toss and turn, no matter the pressure setting I constantly toss and turn at night. I called to find out about warranty and was told I would need to spend almost $400.00 on new foam. No way am i going to spend another dime on this garbage, just purchased a new Avocado mattress with a pillow top. Half the price and 10 times better warranty, sleep number is a rip off.
Do not do business with this company unless you plan to keep your "bed" forever. If you need to return the bed, they will screw you royally and treat you like dirt to boot. This is the absolute worst company with which I have ever dealt in my entire life. They creep right up to the line of committing fraud with their entire business model. Their business practices need to be investigated by government officials, and I will advocate for this at every level of government -- local, state, and federal.
Our issue may not directly relate to newer beds since we have had ours for over 8 years. However, my husband was never happy with this bed until we decided to dismantle it. We found that the top layer of foam was cheap eggshell type foam that had torn in the middle. When we removed the foam and replaced it with a quality foam, my husband and I were amazed and happy with the results. He is comfortable and getting up without backaches for the first time since we bought it. I am also not experiencing the hip pain that I had for over a year.
IF not your customer service experience will be horrible. For one, the adjustable base is not returnable. Secondly, returning a high end bed like the ILE we bought for something like a i6 will be a wash financially. Lucky for us our final purchase was over the phone so we did not sign anything that would have prevented us from returning the whole bed. Two weeks on from returning the bed we still have not received our refund. When we called a week ago, the CS person said the claim had to be manually submitted (why did it take the customer calling to initiate soemthing) Every person from the guys that picked up the bed to the two CS people I have spoken to the last 8 days has given a different line of BS on when to expect the refund. I work at a bank and know that it only takes a few presses of a button and you get a credit card refund within 2-3 days tops. Absolutely horrible customer service so please make sure the bed is 110% right for you.
If I sat up in bed put back against wall bed slid off end of bed when I called about it hey said they were aware but offered no help. Never warned me of issue here itt is 10yrs latter I am soo exhausted positioning mattress all day long exhausted Feel like I’ve been working or sleep nuunnnmbeer for free all these years. I have incurablain disease called corps soo painfully has suiiiide rate 700% higher cancer or aids try to talk call transfers Orr dropped. They have made large real years very painfull having to get up & fdpsttiiioning bed and I’m alone have no help me to move mattress spent a lot trying find way to fix it. I cannot recommend a company that refuses to speak to an unhappy customer they say transfer me to someone then call goes dead hndrescalls unanswered or ddisconncted
It is a rip off. We have had the bed for 90 days and not happy at all. You can play with the settings forever and never find the right position of firmness. Not a good night sleep. Then try to return it and your nightmare begins. I relied on what the sales person told us or did not tell us. The flex frame $2000 is not returnable. Yes it is in the fine print of the brochure but the sales person never said it, He was just anxious to make the sale. Definitely not worth the money, there are so many better and less expensive choices
We have had a Sleep Number bed for 10 years. In 2018 we decided to update our mattress. That was a mistake. There was nothing wrong with my older mattress we just wanted to upgrade to the adjustable bed. The old bed I could easily take part my self when we needed to move, (military). This new bed had to have someone delivery it and set it up, another $200 charge. I hate the magnets that are underneath to hold the beds in place when you adjust the bed. They are too strong and one of them has actually ripped out of the mattress part itself. I called to have it replaced and they wanted to charge another $99 to have someone come put a new cover on the bed. I told them that wasn't going to happen. I was told that because of the magnets they had to do it. I am perfectly capable of doing the work myself. Told them to take the magnets off and I will do it myself. I just find it very frustration and suspicious that I now have to pay someone every time something is wrong with the bed. I had an I8 and the new one I purchased was also the I8. The difference in the quality decline surprised me. The old mattress was definitely better. Why didn't I return it? Well I was hopping I would get use to it, but a year later I still hate it, if I change now it will cost me more money and I already paid $8500 for this set. Why don't I go back to my old mattress? Well I would if I hadn't already given it to my daughter. My old bed was sleeping on a cloud and I can say it was the best sleep we had, made all our back problems go away. This new bed hasn't done that. I will never purchase another sleep number bed.
I bought a Sleep Number bed because I am suffering from bone cancer and needed something that would help to relieve pain. It wasnt until the end of the purchasing process that I learned it would take two weeks to deliver it. When it came, the base was defective and they took it back and rescheduled a delivery for another two weeks. Afer a great deal of protest they agreed to a one week delay for one that, hopefully, will not be defective. This bed cost more than $4,000 and I can find no excuse for their lack of quality control or ability to resolve the problem more quickly. Had I known this, I would have compared the bed to competitors. The bed may be fine, but I don't know yet.
We bought a sleep number bed thinking we would be able to control our sides to make it comfortable for two people to sleep. It’s fine for hardness and softness of each side of the mattress but my husband can’t sleep unless the head is elevated and I can’t sleep with it elevated and wake up with a backache with the head elevated. Why couldn’t you put a control on both sides of the bed? It’s a rip off that we would have to buy king size bed to get that feature because a king size bed would not fit in our room. Why don’t you tell buyers that so people know? Do not start off your answer with me with the word “unfortunately”. Sincerely, Lesa Uhlenhaker
Wow their marketing and fancy stores really baited us into buying. Spent $3k on a King and accessories. Could not believe how cheap the materials were upon delivery. This is basically a blow up mattress that you could get at any camping place, with 3 inches of a foam topper. The blow up is rested inside of a very cheap foam frame and sits atop a base with a small fan motor in it. There can't be more than $200 of material cost here. I literally could go to WalMart - get a king blow up by Intex for $50 and add a $79 3" thick gel infused mattress topper and then let the air in or out for comfort. This company is really a sham!! Also, watch it when you go to get out of the bed! Since the sides / frame are thin foam just enough to hold the air mattress in place, it will collapse on you as soon as you swing your legs around to get out. Husband and I have fallen off the bed numerous times when getting out. Last, for one final insult, they will charge you $199.00 to come pick it up when you try to return it with a 10-day window to come out!! RUN !! Don't be sucked into their marketing hype, these products are very low quality. You're paying for their marketing costs, very fancy stores, and commissions of the people inside.
Purchased bed 3 years ago, the men who delivered the king size bed, were in a big hurry and only stayed about 5 minutes because they were behind schedule. Not our problem. the bed was a disappointing from the beginning, Finally when sides were falling out and I literally fell out of the bed to the floor, we called customer service and were told they would for over 100.00 they could send us the replacement pieces and someone would come to put them in since we are both over 75 and handicapped. two very nice gentlemen came and inspected the bed and replaced the one side that had been sent. upon examination by them they said the other side was defective and needed to be replaced. Also when they lifted up the mattress they said the frame only had three roller balls and should have six. they contacted Sleep Number while here and were told we would be shipped items to further make the bed usable and would be receiving a call from Sleep Number in 24 hours.That never happened. After a few days I called Sleep Number and talked to a woman who said she could help but I would have to pay a fee.I told her I felt the bed was defective. She became very belligerent and said she would keep the order for a few days. The bed has now fallen down on side the the rollers were missing and is unusable. So, today we went to a mattress store and spent 7500.00 for a real bed that is unconditionally guaranteed. Habitat for Humanity is coming to pick and try to repair Sleep Number bed. Ironically, while we were in mattress store another couple were in to replace their Sleep Number Bed they had had for about 3 years. Highly recommend if you are in market for a good mattress shop, look closely at warranty, and check out other beds than Sleep Number.
Disappointed with the quality of products, limited warranty, and excessive cost for prorated warranty parts. I purchased your product for my daughter's bed and I couldn't be more disappointed. After only three years the pump has malfunctioned. I paid an exorbitant cost for your product partly because I thought I was buying a quality product that came with a 25 year warranty. To my disappointment the warranty is structured in such a way that it is misleading and obviously so limited because your products must have a high failure rate. I haven't lodged a product compliant in many years but I will tell you that the shock of your ridiculously priced replacement parts and lack of meaningful warrant has quickly turned me against your product and I am anxious to share my thoughts and product review with any potential customer I reach.
I bought the ILE mattress over the Labor Day sale. This mattress is absolute garbage! I tried sleep number settings from 35 to 70 and could NOT find anything comfortable where I could sleep on my side. This is nothing but an overpriced air mattress. BEWARE...they will charge you $200 to return a mattress after their "free" in-home trial period! This is on top of a $200 delivery fee! Absolute garbage customer service! And read the fine print about their "25 year" warranty, too. It's a 2 year warranty that's then prorated after that. NO ONE said a WORD about that until the mattress was delivered. NO ONE said anything about a $200 return fee either. I will be leaving 1-star reviews on EVERY website I can find to let people know NOT to buy their products. And ANYONE who asks how my experience with sleep number was will be getting a stern warning before purchasing! STEER CLEAR!
I bought the C4 mattress almost 1 year ago. Its comfortable at first but then starts to lose its structure and sink in the middle between the two sides. Mattress first of all is too light in weight. Its hard to keep in one place. When you put pressure on the sides, its sinks like a Walmart air mattress does. If you like to cuddle with your significant other at night, you might want to try a different bed. After 6 months or so, the center of the bed loses its strength and becomes a deep hole. I called customer service and complained and they said nobody else has complained about that, but I see in the reviews many people are experiencing the same thing. Keep in mind, this mattress arrives in a small box similar to a $75 mattress you would buy at Walmart. Its not a full mattress with material support that just gets filled with air. It has to be inflated and the air is the support. I'm very disappointed I wasted $2000 on this.
The iq10 I bought , has had 3 warranty problems, and now it's having more. They replaced the foot warmers, the remote, and the brain. The brain was replaced 2 weeks ago because of E3 connectivity errors, and now they say they are working on a fix, but have no time frame for a fix. I have been on the phone with them so much and am getting no positive response .I have to reset the bed every night , and they tell me that I will have to continue this and give me no time frame. I would not recommend buying a sleep number bed
Hands down the worst mattress ever. The 1st one was a perfect mattress with one flaw. .. the sides break down but a perfect sleep. New mattress. And it sinks everywhere Not firm at all. And hate it. The mattress stinks. Have had a support ticket for 3 months and they will not replace the mattress. And they won't answer my calls or emails. Absolutely bad Investment in the mattress. They give Zero Refunds This company is a fraud. .. Stay away from Shady company.
One star is too much. I am sure this mattress and system works for some but not for me. And frankly, I think their customer service and policies are a scam. I bought the ILE. Should have known there was an issue as they later discontinued. Basically, the sides sloped. We called right away and they told us to try different settings. Called again and they extended the trial time. Called again and spoke to a supervisor but instead of sending someone out they said they would just pick it up. That is nice but you cannot return the $3000 base. Yes that was discussed but was not clear that was the case when we went to the store right after purchase, found out they could do nothing and had to call, contacted them on the phone a few weeks after purchase, and then 2 more times. Frankly they strung us along on telling us to try different numbers. The last time we called and inquired about the base they said it was against the law to take it back. Not sure what that law is...maybe the law of good customer service. Now I have a $3000 base and forced to buy 2 doubles or a king and use the functionality of the base the same on both sides, which does not work so I guess I buy 2 twins. And the app to change the bed settings id no longer available, not discussed but I am sure nits somewhere in the fine print. They are more than happy to have you return the mattress because they have you locked into the overpriced base that has issues. The guys picking up the mattress did not seem surprised. Don't get sucked in by the commercials and fancy sales reps. Do not buy the base, period. And for me, there are better mattresses on the market.
We purchased a high end sleep number and I have never had so much pain in my body. Hips, elbows, all my joints ache since getting this mattress. I have tried various settings , do not get this bed.
All the other companies who have an adjustable base will take back the base and mattress within 100 days and refund your money...... this company WILL NOT. Yes they shove a thing for you to sign which no one takes the time to read which says they will not refund the 2 grand for the base. So buy it if you must knowing they will take back the mattress but just know you will be out 2 grand if you return it.
My "comfort foam" failed in a little over one year making the bed way too soft and painful. I was forced to troubleshoot the issue myself wasting hours. When I finally diagnosed the issue, despite it being under warranty, Sleep Number insists on charging me over $100 for a "technician" to come install this simple part and would not let me replace it myself. Their product was defective in under 2 years, costing thousands of dollars, and they still feel entitled to go into my pockets again!? BUYER BEWARE.
PLEASE READ ALL! BUYERS BEWARE! This is review is based on Sleep Number the Company. Not per store. My wife and I purchased the i8 queen and the Flexfit 2 base which we tried at the store. It felt good. After trying it at home. Our backs and shoulders hurt badly. Nothing like at the store. We figured let it break in. So for 2 weeks, we tried all adjustments. From 0-100 it just didn't work for us. We called support. They were very nice. They said try for at least 30 days so your body gets used to bed and the bed gets used to you. We did. Sorry to say, Still no good. It just didn't work for us. It happens. Here is the complaint at this point though. We then had to try another model because to return it would cost $250 restocking fee. They told us the C4 would be firmer. We were confident one of the sleep number beds would work for us. Well it was firmer. The problem is with the C4, it is only 9 inch. I am a 270 lb guy. Even set at 100, I felt the platform nozzles under the mattress. So now we called, explained our issues. They said you only get one exchange. We thought we were stuck with this thin mattress made for a 9 year old kid. Well after putting up a stink. The manager gave us an ultimatum. One more exchange. But no return allowed. Not even for the $250 fee. The P6 was now suggested. But if we didn't like it we were stuck with it and we would have to pay around $5000. So we made the harsh decision to return and pay the $250 fee, not to mention the original delivery fee of $200 and take the loss. Now they tell us the base is non returnable, but it can still be used with most mattresses. So at $1899+ as long as it worked the SAME with other mattresses we would deal with it. Well here is where the MAJOR COMPLAINT COMES IN PLAY. The delivery guys come and take the mattress away and put on a support bar and give you a free remote. Well what sleep number sneakily does is, - THEY STEAL the pump from your base. The Bluetooth feature that makes the base work with the phone app is in that part, which is now GONE! ACTUALLY STOLEN! The Remote must be is subpar because it loses connectivity every time you go to use the thing. So here is the problem in a ripped-off nutshell. Flexfit 2 Base that you are stuck with if you purchase from sleep number no matter what, that is supposed to work with your Smart Phone. Endless head and foot positions Partner Snore Technology Under bed lighting WELL WITHOUT THE PUMP THE FEATURES YOU PAID FOR, DON'T WORK. NO SMART PHONE TECHNOLOGY HEAD AND FOOT POSITIONS WORK SOMETIMES, CONNECTION ISSUES. I SAY AGAIN! SLEEP NUMBER WILL NOT LET US RETURN THE GARBAGE BASE! PRICE $1899 + TAX PLUS DELIVERY!!! WE GOT SO RIPPED OFF. PLEASE. PLEASE THINK BEFORE BUYING A SLEEP NUMBER. WE LEARNED THE HARD WAY. WE NOW OWN A PURPLE. It is Awesome !
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