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Jonathan Adler is a designer furniture and home decor brand with a luxe and chic design asthetic. Their sassy and light-hearted flair is reflected in their devotion to glam and statement pieces for their own sake. Prices are mid-priced to aspirational, and customers have excellent things to say about their quality. The few complaints reported were around rare delivery mishaps.
Overall Score: 9.2/10
Customer Satisfaction: 9.2/10
Price Value: 9.1/10
Price: $495-$7590
Return Policy: 30 Day Return Period
See More ScoresJonathan Adler is a national furniture retailer and online retailer that offers eye-catching, stylish designs with a commitment to a fair price and with an emphasis on chic statement pieces.
With a selection of stores across the country and reputable craftsmanship, most customers have good things to say about Jonathan Adler's furniture with its devotion to pizzazz, with only a few rare complaints about certain models.
Jonathan Adler emphasizes the glamorous value of their furniture with both upholstered and modern options that provide sturdy designs. Also, there is a wealth of upholstery and accent options for many furniture items, which provide an element of customized flair. In most cases, customers describe their products as high quality construction, with customers seldom complaining about the long-term durability of some consistently used items.
Jonathan Adler has a wide variety of furniture offerings. We will go through the details of their most popular offerings and related customer feedback.
The main element that Jonathan Adler's customers love to find is a new sofa. They offer sofas in modern and glamorous styles with leather, fabric and a wide variety of upholstery options. Its sofas cost less than $2,000 for smaller option. Many reviewers call them well-built with a comfy firmness. Rare negative complaints speak of delivery issues.
The pros: Affordable sofas in modern, glamorous styles.
The cons: Rare issues at the time of delivery.
High End Value Alternative: Browse Perigold Sofas
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#2 Chairs
Jonathan Adler offers a variety of modern and whimsical chairs and armchairs. With accent chairs, dining room and countertop varieties, Jonathan Adler emphasizes stylish designs with a modern twist. With comfort combined with many cushioning options, buyers are often satisfied with the seat selection Jonathan Adler offers them. However, some of the seating options can be a bit expensive for those on a tighter budget.
The pros: Comfortable and beautifully designed seats.
The cons: Some options might cost a little more.
#3 Coffee Tables ('Cocktail Tables')
Another popular choice for Jonathan Adler buyers are coffee table collections (they call them 'cocktail tables’). With more than 10 dynamic offers, the cost of a Jonathan Adler coffee table starts at just under $1,000. True to Jonathan Adler's mission, there is no shortage of design inspiration and statement pieces. Buyers can choose from beautiful coffee tables with sparkling contemporary styles, modern designs and other eclectic offerings.
The pros: Nice selection of different coffee tables.
The cons: Some customers reported concerns about delivery.
#4 Lighting
Jonathan Adler's choice of lighting will make a statement in every room. They carry chandeliers, wall lamps, table lamps, floor lamps, recessed ceiling lamps and suspended ceiling lamps. For those who want the pinnacle of glamor, Jonathan Adler chandeliers start at $203 for classy pendant lights and range above $3000 for large chandeliers. Jonathan Adler buyers report happy experiences with the selection of elegantly crafted lighting options with only a few rare reports of delivery issues.
The pros: Stylish and modern lighting options.
The cons: Rare issues that arise with delivery.
The latest popular search from shoppers is Jonathan Adler's decor and mirrors. Mirror options are available in floor and hanging wall mirror designs that emphasize modern, stylish and luxurious styles. Their prices range from medium to high starting just under $200. They offer other decor options too, like vases, bowls, flower pots, candles and more. With their emphasis on eye-catching styles, it's one of Jonathan Adler's customer favorites.
The pros: Decor that emphasizes eclectic splendor.
The cons: High prices for some items.
Glam Alternative: Browse Perigold Decor
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In addition to the main categories above, Jonathan Adler offers a wide variety of other home items such as:
- Beds
- Rugs
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Jonathan Adler offers US shoppers free catalogs and digital catalogs for easy inspiration.
Want to shop their newest products? Request your free catalog
This is one of the best times to become an online furniture and home decor buyer. Depending on where you look, you can save $100s for quality pieces that fit even the most unique style. If you're ready to learn more about top rated online furniture stores and brands that buyers love, read our list of 2024 Best Furniture Stores.
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I went into Johnathan Adler looking for a couch. Walk in and immediately was greeted by Justin. He was so nice I ended up getting a couch and a bed. He them introduced me 2 McKay who I worked with after regarding delivery times etc. I LOVE my purchases. Also a few weeks later went back & got a marble top side table which I LOVE as well. Highly recommend ask for McKay or Justin for advice they will assist U well.
Finally got to take a trip inside the store. Absolutely wonderful beautiful beautiful items great artwork perfect room settings great guess. Would love everything almost inside the store. Nice staff will be back
I ordered two chairs online that had an issue but the store manager was nice enough to call me and take care of getting replacement chairs even though i hadn't placed the order in the store. It's a lovely furniture boutique. Walk in on a weekend and it's like eye candy for me or anyone who loves interior design. The staff is friendly without being in your face. Everything is fun & cool. I wish I could buy everything but it is a bit out of my range so I stick to accessories & accent furniture.
BETTER OFF SHOPPING ONLINE Dropping over $15k for a bedroom set that took over 3 months for delivery after taking 2 months to complete (custom work) and now hearing the second part of that order will not be ready for another two months (and anticipating similar delayed delivery). Courtesy $200 in-store credit? Blah. Makes me regret trying to support this Brick and Mortar; I would have been better off purchasing my items online. Not worth it.
That he has a sense of humor is made obvious by one of the statements in his manifesto - 'We believe that when it comes to decorating, the wife is always right. Unless the husband is gay.' That he knows his merchandise is ridiculously overpriced is evident as well - 'We believe in blowing your nest egg on our pots.' (That he's pretentious clearly is proven by his incessant use of the royal 'we.') The eponymous Jonathan Adler provides those with lots of disposable income decorative pottery, limited-appeal furniture, lamps, and rugs, attractive bedding, lacquer bath accessories, and ceramic tableware. If you're in the market for a couch priced at $3,150 or - among the lower-priced items - a $75 pet bowl or $45 wastepaper basket, then this is the place for you.
Finally got to take a trip inside the store. Absolutely wonderful beautiful beautiful items great artwork perfect room settings great guess. Would love everything almost inside the store. Nice staff will be back
I hadn't heard of Jonathan Adler until my girlfriend told me. She wanted to buy their Talitha Credenze. So we bought it for appx USD$ 3,600. We also bought one of their medium size bowls, in blue. When it arrived it wasn't blue, it was teal. We called them and they told us that it was final sale, but they will let us exchange it for something else or give us a store credit. They sent us an email will all the details. We packed it exactly how they asked will exactly all the details they gave us and paid postage and returned it. For some reason, they refused the parcel and returned it to us and USPS charged us over $25 to accept the parcel. I called JA and spoke with a very nice lady, and she looked into it and said she could see that it was refused, but had no idea why. She asked me to send an email with a picture of the box. I did it right away. Nest day we received an email with a return label. This infuriated me. What about the $25 we paid to accept the parcel because of their incompetence? We exchanged numerous email and each of their responses were argumentative. Hello....we just spent almost $4,000 to buy 1 piece of furniture, we are not lying about the $25. Its not about the money, its about the principle. They asked for the receipt, but unfortunately USPS hadn't given any receipt. And according to JA, since we don't have the receipt, we are apparently lying about the $25. Well....good on them for providing such amazing service. Small claims court it is....because its about the principle and I can't let them get away with this.
That he has a sense of humor is made obvious by one of the statements in his manifesto - 'We believe that when it comes to decorating, the wife is always right. Unless the husband is gay.' That he knows his merchandise is ridiculously overpriced is evident as well - 'We believe in blowing your nest egg on our pots.' (That he's pretentious clearly is proven by his incessant use of the royal 'we.') The eponymous Jonathan Adler provides those with lots of disposable income decorative pottery, limited-appeal furniture, lamps, and rugs, attractive bedding, lacquer bath accessories, and ceramic tableware. If you're in the market for a couch priced at $3,150 or - among the lower-priced items - a $75 pet bowl or $45 wastepaper basket, then this is the place for you.
Great manager, team and customer service. Thank you so much Daniel for being patient Yousif
BETTER OFF SHOPPING ONLINE Dropping over $15k for a bedroom set that took over 3 months for delivery after taking 2 months to complete (custom work) and now hearing the second part of that order will not be ready for another two months (and anticipating similar delayed delivery). Courtesy $200 in-store credit? Blah. Makes me regret trying to support this Brick and Mortar; I would have been better off purchasing my items online. Not worth it.
I ordered two chairs online that had an issue but the store manager was nice enough to call me and take care of getting replacement chairs even though i hadn't placed the order in the store. It's a lovely furniture boutique. Walk in on a weekend and it's like eye candy for me or anyone who loves interior design. The staff is friendly without being in your face. Everything is fun & cool. I wish I could buy everything but it is a bit out of my range so I stick to accessories & accent furniture.
Let me preface this by saying -- I love Jonathan Adler. But, they use a company named Valley Relocation & Storage for their San Francisco / Bay Area deliveries, and that company is truly terrible and has made me now think twice before ever ordering anything else from Jonathan Adler that would require 'white glove delivery.' On Monday Nov 2 I spoke with Trisha from Valley Relocation & Storage about receiving the Delphine desk. We scheduled it for Friday Nov 6 for a 4-hour window from 10am-2pm, and I took a day off from work to receive it. No desk was delivered by 2pm, so I called them and found out that the driver just hadn't shown up to work so I wouldn't be getting the desk that day. Instead, they wanted to deliver it on Monday Nov 9. On Monday Nov 9, I took a second day off from work and called to find out when they would be coming. That's when I found out that they had FORGOTTEN my desk and so I wouldn't be receiving it. I explained that I had taken my second day off from work and the dispatcher actually said the words to me, 'I'm not interested' and hung up. After that, I spoke to someone else who tried to solve the problem but couldn't coordinate a Saturday or late evening delivery for me so that I wouldn't have to take a third day off from work. Today is Wednesday Nov 11 and I'm on my third day off from work from my new job. I spoke with another agent with Valley Relocation & Storage, Alfredo, yesterday about scheduling my delivery for as early as possible in the 8am-12pm window so that I could at least go into work for the second half of the day, and he confirmed that it would be in that window. This morning I called to find out when it would be delivered in that window, and spoke with two agents, Trisha and Jennifer, who both told me that my delivery was going to be 10am-2pm and there was nothing they could do about that even though I had confirmed it with Alfredo. I am appalled by the service of Valley Relocation & Storage, and further appalled that a company of Jonathan Adler's caliber uses them for delivering their furniture. I can't believe I had to take 3 days off work from a new job to receive a desk.
That he has a sense of humor is made obvious by one of the statements in his manifesto - 'We believe that when it comes to decorating, the wife is always right. Unless the husband is gay.' That he knows his merchandise is ridiculously overpriced is evident as well - 'We believe in blowing your nest egg on our pots.' (That he's pretentious clearly is proven by his incessant use of the royal 'we.') The eponymous Jonathan Adler provides those with lots of disposable income decorative pottery, limited-appeal furniture, lamps, and rugs, attractive bedding, lacquer bath accessories, and ceramic tableware. If you're in the market for a couch priced at $3,150 or - among the lower-priced items - a $75 pet bowl or $45 wastepaper basket, then this is the place for you.
There is some varied and interesting color to some of the merchandise, which is why I stepped in while heading to the 'Jane' cafe next door. Upon entrance, I was immediately intercepted to be asked 'And what brings you in today?', a question which can be taken two ways but I gave the shopkeeper the benefit of the doubt that she was trying to be helpful and said I was just passing by and thought I'd browse. But the next question confirmed the intent of the questioning ('So do you live in the neighborhood?). Now I own my home in Noe Valley (outright) and a weekend house in The Sea Ranch, but that is no shopkeeper's business and i detest this kind of veiled snobbery and wannabe exclusivity. This is San Francisco for &%$#@ sake, and a shop run like this is anathema to its essence. Try to be welcoming. Also, they have A LOT of 70's-ish French Provincial style furniture in there painted white. Jonathan Adler, however hard you try you're never going to make that happen.
Bought a bed from this company which has plastic slat holders. If you are going to move, the plastic slat coverings do not come out easily and easily break, even with the utmost care. This company apparently does not carry replacement slats, even though this bed frame was worth more than 2k new. I would expect a lot more from a high-end furnishing company and feel greatly let down. Buyer beware.
Dealing with this store has been a roller coaster ride. Walking into the store, my first impression was of a charming place. The merchandise was colorful, the store was light and airy, and the staff was friendly. After some discussion, I eventually ordered a framed print for shipment to my home in another city. That's when the problems started. After I phoned in all of the necessary information for the order, the store called me a week later to let me know that they had lost the information. So we had to start from the beginning. Next, when the store emailed me a UPS tracking number during shipment, the number was invalid. So I had to obtain the correct number instead. Third, when the print arrived, it was mounted wrong. One of the metal pins that should hold the print in from behind had been positioned *in front* of the glass instead. So the print and backing sagged a centimeter inwards at one corner during shipment. Finally, an unusual mounting fixture is placed on the frame's *backing*, rather than on the wood frame itself. Because this backing is inset a centimeter from the frame back, the print would hanging with a thick drywall nail. Most people prefer those v-shaped picture hangers that you see almost everywhere. For a purchase in the $500 range, with shipping, I have been shocked by the carelessness behind the store's friendly service.
I absolutely love Jonathan Adler San Francisco! I've been blown away in a short amount of time by how kind, helpful, professional, responsive and efficient the team at this store is. They are truly awesome. Be supportive of JA SF, and when the smoke clears go shop there. Jonathan Adler furniture is exquisite. It is the polar opposite of Ikea. I only mention Ikea because so many people still buy from them rather than investing in well-made furniture. I highly recommend that people spend more and invest in good furniture that not only looks incredible but lasts a lifetime. This is also much better for our environment which Ikea is ruining by making total crap that lasts for 1 use or 1 yr and then goes to landfill! And not only is Jonathan Adler furniture gorgeous,, but the company is really cool and environmentally conscious. I discovered that quickly when talking with the wonderful Waiton at JA San Francisco. Thanks for being a great Jonathan Adler location to make San Francisco proud!
I absolutely love Jonathan Adler San Francisco! I've been blown away in a short amount of time by how kind, helpful, professional, responsive and efficient the team at this store is. They are truly awesome. Be supportive of JA SF, and when the smoke clears go shop there. Jonathan Adler furniture is exquisite. It is the polar opposite of Ikea. I only mention Ikea because so many people still buy from them rather than investing in well-made furniture. I highly recommend that people spend more and invest in good furniture that not only looks incredible but lasts a lifetime. This is also much better for our environment which Ikea is ruining by making total crap that lasts for 1 use or 1 yr and then goes to landfill! And not only is Jonathan Adler furniture gorgeous,, but the company is really cool and environmentally conscious. I discovered that quickly when talking with the wonderful Waiton at JA San Francisco. Thanks for being a great Jonathan Adler location to make San Francisco proud!
I hadn't heard of Jonathan Adler until my girlfriend told me. She wanted to buy their Talitha Credenze. So we bought it for appx USD$ 3,600. We also bought one of their medium size bowls, in blue. When it arrived it wasn't blue, it was teal. We called them and they told us that it was final sale, but they will let us exchange it for something else or give us a store credit. They sent us an email will all the details. We packed it exactly how they asked will exactly all the details they gave us and paid postage and returned it. For some reason, they refused the parcel and returned it to us and USPS charged us over $25 to accept the parcel. I called JA and spoke with a very nice lady, and she looked into it and said she could see that it was refused, but had no idea why. She asked me to send an email with a picture of the box. I did it right away. Nest day we received an email with a return label. This infuriated me. What about the $25 we paid to accept the parcel because of their incompetence? We exchanged numerous email and each of their responses were argumentative. Hello....we just spent almost $4,000 to buy 1 piece of furniture, we are not lying about the $25. Its not about the money, its about the principle. They asked for the receipt, but unfortunately USPS hadn't given any receipt. And according to JA, since we don't have the receipt, we are apparently lying about the $25. Well....good on them for providing such amazing service. Small claims court it is....because its about the principle and I can't let them get away with this.
I hadn't heard of Jonathan Adler until my girlfriend told me. She wanted to buy their Talitha Credenze. So we bought it for appx USD$ 3,600. We also bought one of their medium size bowls, in blue. When it arrived it wasn't blue, it was teal. We called them and they told us that it was final sale, but they will let us exchange it for something else or give us a store credit. They sent us an email will all the details. We packed it exactly how they asked will exactly all the details they gave us and paid postage and returned it. For some reason, they refused the parcel and returned it to us and USPS charged us over $25 to accept the parcel. I called JA and spoke with a very nice lady, and she looked into it and said she could see that it was refused, but had no idea why. She asked me to send an email with a picture of the box. I did it right away. Nest day we received an email with a return label. This infuriated me. What about the $25 we paid to accept the parcel because of their incompetence? We exchanged numerous email and each of their responses were argumentative. Hello....we just spent almost $4,000 to buy 1 piece of furniture, we are not lying about the $25. Its not about the money, its about the principle. They asked for the receipt, but unfortunately USPS hadn't given any receipt. And according to JA, since we don't have the receipt, we are apparently lying about the $25. Well....good on them for providing such amazing service. Small claims court it is....because its about the principle and I can't let them get away with this.
I absolutely LOVE this store. I've been a fan of Jonathan for well over 20 years and his style and freshness never fails! I recently bought a few things on my last visit and McKay was amazing. He took time to listen, research and help me pick the perfect gifts for some friends and even a couple of things for myself. If you need a fun piece of furniture, an interesting gift or just a relaxing time of window shopping, you will love this location. It is fun, easy going and the staff is incredible! Thank you for spreading HAPPINESS!!!
BETTER OFF SHOPPING ONLINE Dropping over $15k for a bedroom set that took over 3 months for delivery after taking 2 months to complete (custom work) and now hearing the second part of that order will not be ready for another two months (and anticipating similar delayed delivery). Courtesy $200 in-store credit? Blah. Makes me regret trying to support this Brick and Mortar; I would have been better off purchasing my items online. Not worth it.
I ordered two chairs online that had an issue but the store manager was nice enough to call me and take care of getting replacement chairs even though i hadn't placed the order in the store. It's a lovely furniture boutique. Walk in on a weekend and it's like eye candy for me or anyone who loves interior design. The staff is friendly without being in your face. Everything is fun & cool. I wish I could buy everything but it is a bit out of my range so I stick to accessories & accent furniture.
I was ready to fall in love with Jonathan Adler Home. On the surface, their sense of humor and whimsy is so charming. And they'll even do custom colored woven pillows for you, if you can afford to spring for them. Most of all, the pottery is this heavy, obviously handmade pottery that isn't hippy-dippy, but modern. But like a shallow party-boy himbo that checks himself in every mirror or window as he passes, when it comes to having REAL substance, they fall way, WAY short. Gather 'round for a little story. I'll try to be as brief as possible--it's a snoozer, but I gotta share. I live in the neighborhood. I went to get some friends a wedding gift--in fact I went several times to decide which Jonathan Adler vase I would get. I knew they would appreciate the whimsical, yet scandinavian sensibilities of the vases. After finally selecting one I took it home, along with a gift box they stuffed in the bag (for me to assemble & pack). When the time came to actually wrap the vase, I discovered the box they gave me was not only too small but also flimsy, so I went to get another. Turns out they didn't have one to fit. As I was taking the vase--which was still in the flimsy box, out of the bag (granted I was listening to a voicemail--but I was using both hands), the vase slipped out of the flimsy box in my hands and CRASHED onto their glass counter top and broke the counter top! I felt horrible and apologized profusely and even offered to pay for part of it. The manager just went on about how expensive it was...oh well. What else could I do? The vase survived and they shipped it to to my friends (for a charge) and my firends loved it--just like I thought they would. Any way, I was sharing this story with a friend, and she told me that the same thing happened to HER friend--their vase slipped out of the flimsy box--only it crashed to the floor and the JA person just said something like, 'Oh well, you lost your vase'. Strictly heresay, but I'm just sayin'...you know? No consolation on the loss of their $220 vase, no offer of a discount for a replacement. Nothing. I went in today to check out what they had new and saw the manager. I commented on the nice new counter top and he said something about me slamming my vase down on the counter & breaking it. me: 'Wha..?' him: 'Yes, you SLAMMED it on the counter!' me: 'It slipped out of the box.' him: 'No it didn't. You slammed it on the counter! I SAW you!' me: 'You're calling me a liar?' him: 'No, but I'm saying you SLAMMED it! It didn't slip!' me: 'You're basically saying I'm lying.' him: ' :::sigh::: Ok fine, it SLIPPED!' me: 'Look, I don't have any reason to lie about it.' I then told him I knew of someone else who dropped a vase because it also slipped out of the box--only they lost their vase. He denied it had ever happened before. Jerk. Moral of the story? There are several. 1) If you are going to sell heavy, expensive vases, at least give out substantial gift boxes. Crate & Barrel does so much better than Jonathan Adler in this regard. The boxes JA offers are a true indication to their level of attention to detail. Cheap, cheap CHEAP! They should be better quality even if they have to charge for them. 2) If you're going to sell heavy pottery, you probably shouldn't have glass countertops no matter how 'chic' you think they look. 3) When you have glass and ceramic in a store, accidents *will* happen. They always do. It's not a matter of 'if', but 'when' something will break. If it's one of your customers that does damage, handle it graciously. Especially if your pottery is *actually* overpriced production pieces made by underpaid labor in Peru. You can afford it. Be nice. 4) Don't ever treat your customers like dirt or accuse them of lying unless you want to lose them FOREVER. And they will probably say bad things about you--it's commmon business knowledge that people will talk more about a bad experience as a customer than a good one. Oh I'm sure they will sign up for fake accounts and flame me, or send me hate mail. I'll keep y'all updated.
My all time favorite store to shop at for all your home needs. Attentive and caring staff go above and beyond and really make you feel at home. Will be returning frequently.
Terrible customer service. Condescending and rude. The credenza arrived with drawers misaligned. We emailed customer service stating one drawer sits higher than the other and they responded the drawers are supposed to be misaligned side by side. We emailed them again stating one drawer sits higher than the other. They wrote back 'As previously stated...' They went on to state it was our responsibility to look at the pictures on their website, that the pictures on the site show the drawers are purposely misaligned. We went back and looked at the website, if you zoom in you can see the drawers are misaligned side by side. Our issue is that one drawer sits higher than the other. This product is poor quality and the customer service is the worst. No excuse for the rudeness.
Whimsical with a sense of humor and a dash of mod/60's happy style, the Jonathan Adler shop carries unique items for the home, including lighting, furniture and furnishings for every room and your pet. Mustaches, bananas and pills are currently popular. If you like squirrels, they have a squirrel candle holder, shoe horn, holder for matches, pillow, ringholder, paperweight, and letter opener. If you like shoes, they've got a shoe butter dish, pillow, salt & pepper shakers, and a candleholder. Love needlepoint? You need a needlepoint pillow, perhaps one a horoscope one or a custom pillow. My picks: * Cashmere knit throw, $495 * Brass squirrel shoehorn, $150 (time to upgrade your shoehorn) Many items would make a great hostess gift, such as the pill shaped carafes, colorful Pop candles (my favorite scents are Earl Grey and Sugar, $38 each), sleek enamel picture frames, salt & pepper shakers, bookends, and more. If you like JA, check out his more affordable collection for Barnes & Noble.
Let me preface this by saying -- I love Jonathan Adler. But, they use a company named Valley Relocation & Storage for their San Francisco / Bay Area deliveries, and that company is truly terrible and has made me now think twice before ever ordering anything else from Jonathan Adler that would require 'white glove delivery.' On Monday Nov 2 I spoke with Trisha from Valley Relocation & Storage about receiving the Delphine desk. We scheduled it for Friday Nov 6 for a 4-hour window from 10am-2pm, and I took a day off from work to receive it. No desk was delivered by 2pm, so I called them and found out that the driver just hadn't shown up to work so I wouldn't be getting the desk that day. Instead, they wanted to deliver it on Monday Nov 9. On Monday Nov 9, I took a second day off from work and called to find out when they would be coming. That's when I found out that they had FORGOTTEN my desk and so I wouldn't be receiving it. I explained that I had taken my second day off from work and the dispatcher actually said the words to me, 'I'm not interested' and hung up. After that, I spoke to someone else who tried to solve the problem but couldn't coordinate a Saturday or late evening delivery for me so that I wouldn't have to take a third day off from work. Today is Wednesday Nov 11 and I'm on my third day off from work from my new job. I spoke with another agent with Valley Relocation & Storage, Alfredo, yesterday about scheduling my delivery for as early as possible in the 8am-12pm window so that I could at least go into work for the second half of the day, and he confirmed that it would be in that window. This morning I called to find out when it would be delivered in that window, and spoke with two agents, Trisha and Jennifer, who both told me that my delivery was going to be 10am-2pm and there was nothing they could do about that even though I had confirmed it with Alfredo. I am appalled by the service of Valley Relocation & Storage, and further appalled that a company of Jonathan Adler's caliber uses them for delivering their furniture. I can't believe I had to take 3 days off work from a new job to receive a desk.
Terrible customer service. Condescending and rude. The credenza arrived with drawers misaligned. We emailed customer service stating one drawer sits higher than the other and they responded the drawers are supposed to be misaligned side by side. We emailed them again stating one drawer sits higher than the other. They wrote back 'As previously stated...' They went on to state it was our responsibility to look at the pictures on their website, that the pictures on the site show the drawers are purposely misaligned. We went back and looked at the website, if you zoom in you can see the drawers are misaligned side by side. Our issue is that one drawer sits higher than the other. This product is poor quality and the customer service is the worst. No excuse for the rudeness.
There is some varied and interesting color to some of the merchandise, which is why I stepped in while heading to the 'Jane' cafe next door. Upon entrance, I was immediately intercepted to be asked 'And what brings you in today?', a question which can be taken two ways but I gave the shopkeeper the benefit of the doubt that she was trying to be helpful and said I was just passing by and thought I'd browse. But the next question confirmed the intent of the questioning ('So do you live in the neighborhood?). Now I own my home in Noe Valley (outright) and a weekend house in The Sea Ranch, but that is no shopkeeper's business and i detest this kind of veiled snobbery and wannabe exclusivity. This is San Francisco for &%$#@ sake, and a shop run like this is anathema to its essence. Try to be welcoming. Also, they have A LOT of 70's-ish French Provincial style furniture in there painted white. Jonathan Adler, however hard you try you're never going to make that happen.
After several years of happy daily use, it was time to replace my beloved Jonathan Adler b&w Santorini shower curtain. Alas, it was nowhere to be found as it was discontinued. Wait!!! I called the Columbus Ave. store and the very dedicated store manager Andrew and he hunted it down for me, shipped it and one of his able assistants called to make sure I got it. Can we clone these amazing customer service reps? I wish everyone were so helpful, tenacious and thorough! A happy customer in LA!
Justin, you are one of those loving and respectable person that I've ever had the pleasure to know. I hope to meet you one day in person. People like you are a blessing in this wild world to make it a better place to live. You are a gem. Thanks a million for your generosity, your beautiful gift and most importantly for who you are! You made my experience with Jonathon Adler wonderful. Any companies needs a manager like you, very passionate and dedicated. Thanks again and stay safe, my friend!
Purchased a new sofa and two chairs. First delivery attempt- fail. The Sofa was undeliverable because of damage and the freight company tried to walk the fabric covered chairs, that were not properly wrapped through the pouring rain. Next the store recommends that I accept all the furniture and just take photos of it as a place holder!!! No thanks. I inform them that If they can't let me know when my new, undamaged, properly packed furniture is due to arrive; that I'll cancel my order. Next:several emails claiming that they 'have my back' and are 'here for me' and the new furniture is on it's way. Second failed delivery occurs after no communication- I literally get a phone call from the freight company the day before with the delivery time. There are no chairs and I can only assume the discolored, damaged sofa they tried to deliver was the same one that was undeliverable several weeks before. After refusing delivery I phoned the store and was informed that refunding my money was above the pay grade of the sales person who initially helped me. Louis, the manager, never contacted me. I of course emailed him- no reply. I'm sure my credit card company will refund my money eventually . I will never buy so much as a candle from Jonathan Adler again. I'm amazed that a high end company like this could be so incompetent and willing to loose customers.
After several years of happy daily use, it was time to replace my beloved Jonathan Adler b&w Santorini shower curtain. Alas, it was nowhere to be found as it was discontinued. Wait!!! I called the Columbus Ave. store and the very dedicated store manager Andrew and he hunted it down for me, shipped it and one of his able assistants called to make sure I got it. Can we clone these amazing customer service reps? I wish everyone were so helpful, tenacious and thorough! A happy customer in LA!
I hadn't heard of Jonathan Adler until my girlfriend told me. She wanted to buy their Talitha Credenze. So we bought it for appx USD$ 3,600. We also bought one of their medium size bowls, in blue. When it arrived it wasn't blue, it was teal. We called them and they told us that it was final sale, but they will let us exchange it for something else or give us a store credit. They sent us an email will all the details. We packed it exactly how they asked will exactly all the details they gave us and paid postage and returned it. For some reason, they refused the parcel and returned it to us and USPS charged us over $25 to accept the parcel. I called JA and spoke with a very nice lady, and she looked into it and said she could see that it was refused, but had no idea why. She asked me to send an email with a picture of the box. I did it right away. Nest day we received an email with a return label. This infuriated me. What about the $25 we paid to accept the parcel because of their incompetence? We exchanged numerous email and each of their responses were argumentative. Hello....we just spent almost $4,000 to buy 1 piece of furniture, we are not lying about the $25. Its not about the money, its about the principle. They asked for the receipt, but unfortunately USPS hadn't given any receipt. And according to JA, since we don't have the receipt, we are apparently lying about the $25. Well....good on them for providing such amazing service. Small claims court it is....because its about the principle and I can't let them get away with this.
The most incredibly rude staff- I asked a question about where the sales associate might be to inquire about purchasing something that I was clearly holding by the register in my hand- the women working on the window responded ' I don't know why?' with the most incredibly dismissive tone. There were also empty boxes and wrapping laying around everywhere carelessly. Terrible experience
We've ordered a lot of furniture lately as we're completely redoing our home. We've had issues with every single furniture company, except for Jonathan Adler. I ordered 4 lighting fixtures, a vase and a console table that all arrived on time and unscathed. We were also updated whenever our order status changed. Every single staff member we dealt with was extremely helpful and attentive. The quality of every piece is superb, but the Meurice chandelier stands out the most. It's a real conversation piece and I always get compliments on it.
Dealing with this store has been a roller coaster ride. Walking into the store, my first impression was of a charming place. The merchandise was colorful, the store was light and airy, and the staff was friendly. After some discussion, I eventually ordered a framed print for shipment to my home in another city. That's when the problems started. After I phoned in all of the necessary information for the order, the store called me a week later to let me know that they had lost the information. So we had to start from the beginning. Next, when the store emailed me a UPS tracking number during shipment, the number was invalid. So I had to obtain the correct number instead. Third, when the print arrived, it was mounted wrong. One of the metal pins that should hold the print in from behind had been positioned *in front* of the glass instead. So the print and backing sagged a centimeter inwards at one corner during shipment. Finally, an unusual mounting fixture is placed on the frame's *backing*, rather than on the wood frame itself. Because this backing is inset a centimeter from the frame back, the print would hanging with a thick drywall nail. Most people prefer those v-shaped picture hangers that you see almost everywhere. For a purchase in the $500 range, with shipping, I have been shocked by the carelessness behind the store's friendly service.
I have two Mr. Godfrey chairs from Jonathan Adler - love the fabric and the chairs and had excellent service from the store manager. The workmanship on the chairs is HORRIBLE. One was replaced...second is worse. There is no end to the increase in ripples that show up in the fabric on both chairs. Absolutely no quality control.
We were walking on Fillmore one day and found ourselves popping into this shop. Immediately there is a ton of color, flair and cuteness. After browsing and seeing the wall decor, trinkets, bedding etc I found myself drawn to this one fox made from pottery. When I inquired about it coming in white the sale associate was just lovely, sweet and helpful. While I didn't find it at the store, I did end up finding it online. The staff working my order online were just as friendly, helpful and nice. So far I have: My fox An Anchor Giant Dog Eraser Dog Sticky Pad My gripe? Everything is pretty darn expensive!! Especially for what it is. My fox is made by hand, but my anchor was not and yet they were about the same price. Oh well, I love the brand, but you won't find me buying a lot of it.
I ordered two chairs online that had an issue but the store manager was nice enough to call me and take care of getting replacement chairs even though i hadn't placed the order in the store. It's a lovely furniture boutique. Walk in on a weekend and it's like eye candy for me or anyone who loves interior design. The staff is friendly without being in your face. Everything is fun & cool. I wish I could buy everything but it is a bit out of my range so I stick to accessories & accent furniture.
Do not go here after a bottomless mimosa brunch, you'll end up spending $85 on a set of 4 coasters. Good job, Jackie. I enjoy the color schemes and playful touch of Jonathan Adler. It's refreshing to see nostalgic 60's-type culture clash with modern design. Can I afford refurnishing an entire room with his pieces? If I do not eat for a week or three, maybe. Hopefully when I'm 60, I'll be married to my 3rd husband. He'll be a few years older and a retire that sold his multi-million $ company to Tinder. It's a dating app that connects people by food preferences. 'Oh glutton-free and organic only. Keep going with your dirty talk.' By that point, I'll have enough money to furnish my entire 7-bedroom house with his pieces. A girl can dream...
Great manager, team and customer service. Thank you so much Daniel for being patient Yousif
I was ready to fall in love with Jonathan Adler Home. On the surface, their sense of humor and whimsy is so charming. And they'll even do custom colored woven pillows for you, if you can afford to spring for them. Most of all, the pottery is this heavy, obviously handmade pottery that isn't hippy-dippy, but modern. But like a shallow party-boy himbo that checks himself in every mirror or window as he passes, when it comes to having REAL substance, they fall way, WAY short. Gather 'round for a little story. I'll try to be as brief as possible--it's a snoozer, but I gotta share. I live in the neighborhood. I went to get some friends a wedding gift--in fact I went several times to decide which Jonathan Adler vase I would get. I knew they would appreciate the whimsical, yet scandinavian sensibilities of the vases. After finally selecting one I took it home, along with a gift box they stuffed in the bag (for me to assemble & pack). When the time came to actually wrap the vase, I discovered the box they gave me was not only too small but also flimsy, so I went to get another. Turns out they didn't have one to fit. As I was taking the vase--which was still in the flimsy box, out of the bag (granted I was listening to a voicemail--but I was using both hands), the vase slipped out of the flimsy box in my hands and CRASHED onto their glass counter top and broke the counter top! I felt horrible and apologized profusely and even offered to pay for part of it. The manager just went on about how expensive it was...oh well. What else could I do? The vase survived and they shipped it to to my friends (for a charge) and my firends loved it--just like I thought they would. Any way, I was sharing this story with a friend, and she told me that the same thing happened to HER friend--their vase slipped out of the flimsy box--only it crashed to the floor and the JA person just said something like, 'Oh well, you lost your vase'. Strictly heresay, but I'm just sayin'...you know? No consolation on the loss of their $220 vase, no offer of a discount for a replacement. Nothing. I went in today to check out what they had new and saw the manager. I commented on the nice new counter top and he said something about me slamming my vase down on the counter & breaking it. me: 'Wha..?' him: 'Yes, you SLAMMED it on the counter!' me: 'It slipped out of the box.' him: 'No it didn't. You slammed it on the counter! I SAW you!' me: 'You're calling me a liar?' him: 'No, but I'm saying you SLAMMED it! It didn't slip!' me: 'You're basically saying I'm lying.' him: ' :::sigh::: Ok fine, it SLIPPED!' me: 'Look, I don't have any reason to lie about it.' I then told him I knew of someone else who dropped a vase because it also slipped out of the box--only they lost their vase. He denied it had ever happened before. Jerk. Moral of the story? There are several. 1) If you are going to sell heavy, expensive vases, at least give out substantial gift boxes. Crate & Barrel does so much better than Jonathan Adler in this regard. The boxes JA offers are a true indication to their level of attention to detail. Cheap, cheap CHEAP! They should be better quality even if they have to charge for them. 2) If you're going to sell heavy pottery, you probably shouldn't have glass countertops no matter how 'chic' you think they look. 3) When you have glass and ceramic in a store, accidents *will* happen. They always do. It's not a matter of 'if', but 'when' something will break. If it's one of your customers that does damage, handle it graciously. Especially if your pottery is *actually* overpriced production pieces made by underpaid labor in Peru. You can afford it. Be nice. 4) Don't ever treat your customers like dirt or accuse them of lying unless you want to lose them FOREVER. And they will probably say bad things about you--it's commmon business knowledge that people will talk more about a bad experience as a customer than a good one. Oh I'm sure they will sign up for fake accounts and flame me, or send me hate mail. I'll keep y'all updated.
After several years of happy daily use, it was time to replace my beloved Jonathan Adler b&w Santorini shower curtain. Alas, it was nowhere to be found as it was discontinued. Wait!!! I called the Columbus Ave. store and the very dedicated store manager Andrew and he hunted it down for me, shipped it and one of his able assistants called to make sure I got it. Can we clone these amazing customer service reps? I wish everyone were so helpful, tenacious and thorough! A happy customer in LA!
Whimsical with a sense of humor and a dash of mod/60's happy style, the Jonathan Adler shop carries unique items for the home, including lighting, furniture and furnishings for every room and your pet. Mustaches, bananas and pills are currently popular. If you like squirrels, they have a squirrel candle holder, shoe horn, holder for matches, pillow, ringholder, paperweight, and letter opener. If you like shoes, they've got a shoe butter dish, pillow, salt & pepper shakers, and a candleholder. Love needlepoint? You need a needlepoint pillow, perhaps one a horoscope one or a custom pillow. My picks: * Cashmere knit throw, $495 * Brass squirrel shoehorn, $150 (time to upgrade your shoehorn) Many items would make a great hostess gift, such as the pill shaped carafes, colorful Pop candles (my favorite scents are Earl Grey and Sugar, $38 each), sleek enamel picture frames, salt & pepper shakers, bookends, and more. If you like JA, check out his more affordable collection for Barnes & Noble.
I was ready to fall in love with Jonathan Adler Home. On the surface, their sense of humor and whimsy is so charming. And they'll even do custom colored woven pillows for you, if you can afford to spring for them. Most of all, the pottery is this heavy, obviously handmade pottery that isn't hippy-dippy, but modern. But like a shallow party-boy himbo that checks himself in every mirror or window as he passes, when it comes to having REAL substance, they fall way, WAY short. Gather 'round for a little story. I'll try to be as brief as possible--it's a snoozer, but I gotta share. I live in the neighborhood. I went to get some friends a wedding gift--in fact I went several times to decide which Jonathan Adler vase I would get. I knew they would appreciate the whimsical, yet scandinavian sensibilities of the vases. After finally selecting one I took it home, along with a gift box they stuffed in the bag (for me to assemble & pack). When the time came to actually wrap the vase, I discovered the box they gave me was not only too small but also flimsy, so I went to get another. Turns out they didn't have one to fit. As I was taking the vase--which was still in the flimsy box, out of the bag (granted I was listening to a voicemail--but I was using both hands), the vase slipped out of the flimsy box in my hands and CRASHED onto their glass counter top and broke the counter top! I felt horrible and apologized profusely and even offered to pay for part of it. The manager just went on about how expensive it was...oh well. What else could I do? The vase survived and they shipped it to to my friends (for a charge) and my firends loved it--just like I thought they would. Any way, I was sharing this story with a friend, and she told me that the same thing happened to HER friend--their vase slipped out of the flimsy box--only it crashed to the floor and the JA person just said something like, 'Oh well, you lost your vase'. Strictly heresay, but I'm just sayin'...you know? No consolation on the loss of their $220 vase, no offer of a discount for a replacement. Nothing. I went in today to check out what they had new and saw the manager. I commented on the nice new counter top and he said something about me slamming my vase down on the counter & breaking it. me: 'Wha..?' him: 'Yes, you SLAMMED it on the counter!' me: 'It slipped out of the box.' him: 'No it didn't. You slammed it on the counter! I SAW you!' me: 'You're calling me a liar?' him: 'No, but I'm saying you SLAMMED it! It didn't slip!' me: 'You're basically saying I'm lying.' him: ' :::sigh::: Ok fine, it SLIPPED!' me: 'Look, I don't have any reason to lie about it.' I then told him I knew of someone else who dropped a vase because it also slipped out of the box--only they lost their vase. He denied it had ever happened before. Jerk. Moral of the story? There are several. 1) If you are going to sell heavy, expensive vases, at least give out substantial gift boxes. Crate & Barrel does so much better than Jonathan Adler in this regard. The boxes JA offers are a true indication to their level of attention to detail. Cheap, cheap CHEAP! They should be better quality even if they have to charge for them. 2) If you're going to sell heavy pottery, you probably shouldn't have glass countertops no matter how 'chic' you think they look. 3) When you have glass and ceramic in a store, accidents *will* happen. They always do. It's not a matter of 'if', but 'when' something will break. If it's one of your customers that does damage, handle it graciously. Especially if your pottery is *actually* overpriced production pieces made by underpaid labor in Peru. You can afford it. Be nice. 4) Don't ever treat your customers like dirt or accuse them of lying unless you want to lose them FOREVER. And they will probably say bad things about you--it's commmon business knowledge that people will talk more about a bad experience as a customer than a good one. Oh I'm sure they will sign up for fake accounts and flame me, or send me hate mail. I'll keep y'all updated.
Whimsical with a sense of humor and a dash of mod/60's happy style, the Jonathan Adler shop carries unique items for the home, including lighting, furniture and furnishings for every room and your pet. Mustaches, bananas and pills are currently popular. If you like squirrels, they have a squirrel candle holder, shoe horn, holder for matches, pillow, ringholder, paperweight, and letter opener. If you like shoes, they've got a shoe butter dish, pillow, salt & pepper shakers, and a candleholder. Love needlepoint? You need a needlepoint pillow, perhaps one a horoscope one or a custom pillow. My picks: * Cashmere knit throw, $495 * Brass squirrel shoehorn, $150 (time to upgrade your shoehorn) Many items would make a great hostess gift, such as the pill shaped carafes, colorful Pop candles (my favorite scents are Earl Grey and Sugar, $38 each), sleek enamel picture frames, salt & pepper shakers, bookends, and more. If you like JA, check out his more affordable collection for Barnes & Noble.
After several years of happy daily use, it was time to replace my beloved Jonathan Adler b&w Santorini shower curtain. Alas, it was nowhere to be found as it was discontinued. Wait!!! I called the Columbus Ave. store and the very dedicated store manager Andrew and he hunted it down for me, shipped it and one of his able assistants called to make sure I got it. Can we clone these amazing customer service reps? I wish everyone were so helpful, tenacious and thorough! A happy customer in LA!
I ordered two chairs online that had an issue but the store manager was nice enough to call me and take care of getting replacement chairs even though i hadn't placed the order in the store. It's a lovely furniture boutique. Walk in on a weekend and it's like eye candy for me or anyone who loves interior design. The staff is friendly without being in your face. Everything is fun & cool. I wish I could buy everything but it is a bit out of my range so I stick to accessories & accent furniture.
Talk about great service!!! I had never been to the Jonathan Adler store in Los Angeles. When I went there to buy a gift - wearing my dog walking clothing - I assumed that my treatment would be less than gracious. So not the case - Gerard Marin made me feel welcome from the moment I entered. When it was discovered that they didn't have my item in stock, Gerard found it in a store in Dallas and allowed me to use their phone to order it, he then took a ridiculous amount of time helping me look at various items that I ultimately didn't buy. At no point did I ever feel bullied into making a purchase or uncomfortable for not making one. When I emailed his supervisor Justin to tell him of my fantastic store experience he responded immediately and thanked me for taking the time to write him. I'm now including Justin in my glowing review. I can't remember the last time I had a reason or a desire to leave a positive review about customer service for any company. So - even if you have no need of a Jonathan Adler item, you might want to go to their Los Angeles store just to enjoy the company of the wonderful employees.
BETTER OFF SHOPPING ONLINE Dropping over $15k for a bedroom set that took over 3 months for delivery after taking 2 months to complete (custom work) and now hearing the second part of that order will not be ready for another two months (and anticipating similar delayed delivery). Courtesy $200 in-store credit? Blah. Makes me regret trying to support this Brick and Mortar; I would have been better off purchasing my items online. Not worth it.
After visiting this attractive store several times, I've still purchased nothing. It strikes me as a high-end accessories shop that appeals to interior designers more than practical homeowners. They have a variety of black and white ceramics, some rather whimsical, and carry a line of lacquered cocktail tables in bright colors. There are unique lamps, expensive openwork screens and table napkins in eye-catching colors with geometic patterns. Although I liked many of their pieces, I thought much of it was overpriced.
A special shout out to their fabulous Assistant Store Manager, Gerald. After a very disappointing and disturbing experience with the company web site and online customer service, I phoned the local store. Gerald was professional, kind and fabulous. I must say, he made my experience what a retail experience should be like. Thank you Gerald ... a true gem!
Fantastic customer service! I called the store to see if my favorite candle was in stock. Gerard, who I spoke to over the phone, was courteous and helpful in placing a phone order that will be available for curbside pickup. He explained, you come around to the back of the shop, call when there and give your name and say you are there to pick up. You pre-pay over the phone so it's virtually contactless. p.s. if you have never visited the boutique (I've only been to the New York one), it's a unique and fun Regency style that is both playful and opulent. Adler's pieces make great gifts and come at all price points!
Terrible customer service. Condescending and rude. The credenza arrived with drawers misaligned. We emailed customer service stating one drawer sits higher than the other and they responded the drawers are supposed to be misaligned side by side. We emailed them again stating one drawer sits higher than the other. They wrote back 'As previously stated...' They went on to state it was our responsibility to look at the pictures on their website, that the pictures on the site show the drawers are purposely misaligned. We went back and looked at the website, if you zoom in you can see the drawers are misaligned side by side. Our issue is that one drawer sits higher than the other. This product is poor quality and the customer service is the worst. No excuse for the rudeness.
Do not go here after a bottomless mimosa brunch, you'll end up spending $85 on a set of 4 coasters. Good job, Jackie. I enjoy the color schemes and playful touch of Jonathan Adler. It's refreshing to see nostalgic 60's-type culture clash with modern design. Can I afford refurnishing an entire room with his pieces? If I do not eat for a week or three, maybe. Hopefully when I'm 60, I'll be married to my 3rd husband. He'll be a few years older and a retire that sold his multi-million $ company to Tinder. It's a dating app that connects people by food preferences. 'Oh glutton-free and organic only. Keep going with your dirty talk.' By that point, I'll have enough money to furnish my entire 7-bedroom house with his pieces. A girl can dream...
Justin, you are one of those loving and respectable person that I've ever had the pleasure to know. I hope to meet you one day in person. People like you are a blessing in this wild world to make it a better place to live. You are a gem. Thanks a million for your generosity, your beautiful gift and most importantly for who you are! You made my experience with Jonathon Adler wonderful. Any companies needs a manager like you, very passionate and dedicated. Thanks again and stay safe, my friend!
Do not go here after a bottomless mimosa brunch, you'll end up spending $85 on a set of 4 coasters. Good job, Jackie. I enjoy the color schemes and playful touch of Jonathan Adler. It's refreshing to see nostalgic 60's-type culture clash with modern design. Can I afford refurnishing an entire room with his pieces? If I do not eat for a week or three, maybe. Hopefully when I'm 60, I'll be married to my 3rd husband. He'll be a few years older and a retire that sold his multi-million $ company to Tinder. It's a dating app that connects people by food preferences. 'Oh glutton-free and organic only. Keep going with your dirty talk.' By that point, I'll have enough money to furnish my entire 7-bedroom house with his pieces. A girl can dream...
Please update your store hours. I specifically came out to get a gift but when I arrived, the clerk said it closes at 6!!! Not only did I waste my fucking money just to get here only to find out that the hours are wrong on yelp, but I wasn't able to get my friend her bday gift. Thanks for nothing Jonathan Adler. Y'all ruined my night.,
Talk about great service!!! I had never been to the Jonathan Adler store in Los Angeles. When I went there to buy a gift - wearing my dog walking clothing - I assumed that my treatment would be less than gracious. So not the case - Gerard Marin made me feel welcome from the moment I entered. When it was discovered that they didn't have my item in stock, Gerard found it in a store in Dallas and allowed me to use their phone to order it, he then took a ridiculous amount of time helping me look at various items that I ultimately didn't buy. At no point did I ever feel bullied into making a purchase or uncomfortable for not making one. When I emailed his supervisor Justin to tell him of my fantastic store experience he responded immediately and thanked me for taking the time to write him. I'm now including Justin in my glowing review. I can't remember the last time I had a reason or a desire to leave a positive review about customer service for any company. So - even if you have no need of a Jonathan Adler item, you might want to go to their Los Angeles store just to enjoy the company of the wonderful employees.
After visiting this attractive store several times, I've still purchased nothing. It strikes me as a high-end accessories shop that appeals to interior designers more than practical homeowners. They have a variety of black and white ceramics, some rather whimsical, and carry a line of lacquered cocktail tables in bright colors. There are unique lamps, expensive openwork screens and table napkins in eye-catching colors with geometic patterns. Although I liked many of their pieces, I thought much of it was overpriced.
Let me preface this by saying -- I love Jonathan Adler. But, they use a company named Valley Relocation & Storage for their San Francisco / Bay Area deliveries, and that company is truly terrible and has made me now think twice before ever ordering anything else from Jonathan Adler that would require 'white glove delivery.' On Monday Nov 2 I spoke with Trisha from Valley Relocation & Storage about receiving the Delphine desk. We scheduled it for Friday Nov 6 for a 4-hour window from 10am-2pm, and I took a day off from work to receive it. No desk was delivered by 2pm, so I called them and found out that the driver just hadn't shown up to work so I wouldn't be getting the desk that day. Instead, they wanted to deliver it on Monday Nov 9. On Monday Nov 9, I took a second day off from work and called to find out when they would be coming. That's when I found out that they had FORGOTTEN my desk and so I wouldn't be receiving it. I explained that I had taken my second day off from work and the dispatcher actually said the words to me, 'I'm not interested' and hung up. After that, I spoke to someone else who tried to solve the problem but couldn't coordinate a Saturday or late evening delivery for me so that I wouldn't have to take a third day off from work. Today is Wednesday Nov 11 and I'm on my third day off from work from my new job. I spoke with another agent with Valley Relocation & Storage, Alfredo, yesterday about scheduling my delivery for as early as possible in the 8am-12pm window so that I could at least go into work for the second half of the day, and he confirmed that it would be in that window. This morning I called to find out when it would be delivered in that window, and spoke with two agents, Trisha and Jennifer, who both told me that my delivery was going to be 10am-2pm and there was nothing they could do about that even though I had confirmed it with Alfredo. I am appalled by the service of Valley Relocation & Storage, and further appalled that a company of Jonathan Adler's caliber uses them for delivering their furniture. I can't believe I had to take 3 days off work from a new job to receive a desk.
Terrible customer service. Condescending and rude. The credenza arrived with drawers misaligned. We emailed customer service stating one drawer sits higher than the other and they responded the drawers are supposed to be misaligned side by side. We emailed them again stating one drawer sits higher than the other. They wrote back 'As previously stated...' They went on to state it was our responsibility to look at the pictures on their website, that the pictures on the site show the drawers are purposely misaligned. We went back and looked at the website, if you zoom in you can see the drawers are misaligned side by side. Our issue is that one drawer sits higher than the other. This product is poor quality and the customer service is the worst. No excuse for the rudeness.
I absolutely love Jonathan Adler San Francisco! I've been blown away in a short amount of time by how kind, helpful, professional, responsive and efficient the team at this store is. They are truly awesome. Be supportive of JA SF, and when the smoke clears go shop there. Jonathan Adler furniture is exquisite. It is the polar opposite of Ikea. I only mention Ikea because so many people still buy from them rather than investing in well-made furniture. I highly recommend that people spend more and invest in good furniture that not only looks incredible but lasts a lifetime. This is also much better for our environment which Ikea is ruining by making total crap that lasts for 1 use or 1 yr and then goes to landfill! And not only is Jonathan Adler furniture gorgeous,, but the company is really cool and environmentally conscious. I discovered that quickly when talking with the wonderful Waiton at JA San Francisco. Thanks for being a great Jonathan Adler location to make San Francisco proud!
I absolutely love Jonathan Adler San Francisco! I've been blown away in a short amount of time by how kind, helpful, professional, responsive and efficient the team at this store is. They are truly awesome. Be supportive of JA SF, and when the smoke clears go shop there. Jonathan Adler furniture is exquisite. It is the polar opposite of Ikea. I only mention Ikea because so many people still buy from them rather than investing in well-made furniture. I highly recommend that people spend more and invest in good furniture that not only looks incredible but lasts a lifetime. This is also much better for our environment which Ikea is ruining by making total crap that lasts for 1 use or 1 yr and then goes to landfill! And not only is Jonathan Adler furniture gorgeous,, but the company is really cool and environmentally conscious. I discovered that quickly when talking with the wonderful Waiton at JA San Francisco. Thanks for being a great Jonathan Adler location to make San Francisco proud!
Talk about great service!!! I had never been to the Jonathan Adler store in Los Angeles. When I went there to buy a gift - wearing my dog walking clothing - I assumed that my treatment would be less than gracious. So not the case - Gerard Marin made me feel welcome from the moment I entered. When it was discovered that they didn't have my item in stock, Gerard found it in a store in Dallas and allowed me to use their phone to order it, he then took a ridiculous amount of time helping me look at various items that I ultimately didn't buy. At no point did I ever feel bullied into making a purchase or uncomfortable for not making one. When I emailed his supervisor Justin to tell him of my fantastic store experience he responded immediately and thanked me for taking the time to write him. I'm now including Justin in my glowing review. I can't remember the last time I had a reason or a desire to leave a positive review about customer service for any company. So - even if you have no need of a Jonathan Adler item, you might want to go to their Los Angeles store just to enjoy the company of the wonderful employees.
Dealing with this store has been a roller coaster ride. Walking into the store, my first impression was of a charming place. The merchandise was colorful, the store was light and airy, and the staff was friendly. After some discussion, I eventually ordered a framed print for shipment to my home in another city. That's when the problems started. After I phoned in all of the necessary information for the order, the store called me a week later to let me know that they had lost the information. So we had to start from the beginning. Next, when the store emailed me a UPS tracking number during shipment, the number was invalid. So I had to obtain the correct number instead. Third, when the print arrived, it was mounted wrong. One of the metal pins that should hold the print in from behind had been positioned *in front* of the glass instead. So the print and backing sagged a centimeter inwards at one corner during shipment. Finally, an unusual mounting fixture is placed on the frame's *backing*, rather than on the wood frame itself. Because this backing is inset a centimeter from the frame back, the print would hanging with a thick drywall nail. Most people prefer those v-shaped picture hangers that you see almost everywhere. For a purchase in the $500 range, with shipping, I have been shocked by the carelessness behind the store's friendly service.
Amanda was exceptional! She helped us with days worth of work and always with a smile. We are furnishing a place in NYC, from LA, during a pandemic, so we cannot travel. Not easy. But she took such good care of us.
This may sound kinda crazy, but I have had a gift card that I have not used! I work in the luxury retail business, but am always so intimidated to walk into a store . I'm one of those people who don't judge anyone and that's the feeling I want clients to feel when they enter my store. Well, I felt the same way when I joined a new 'chat ' feature the company (Jonathan Adler)added to their website. I was fortunate enough to speak with Anne. Midway through our chat, we got disconnected. I knew though that she worked at the location right by where I work. So I decided to call. She was so pleasant and helpful and Non Judgmental. I will be visiting Anne at that location (Melrose, LA) because she was so helpful and down to earth.
Amanda was exceptional! She helped us with days worth of work and always with a smile. We are furnishing a place in NYC, from LA, during a pandemic, so we cannot travel. Not easy. But she took such good care of us.
I went into Johnathan Adler looking for a couch. Walk in and immediately was greeted by Justin. He was so nice I ended up getting a couch and a bed. He them introduced me 2 McKay who I worked with after regarding delivery times etc. I LOVE my purchases. Also a few weeks later went back & got a marble top side table which I LOVE as well. Highly recommend ask for McKay or Justin for advice they will assist U well.
We were walking on Fillmore one day and found ourselves popping into this shop. Immediately there is a ton of color, flair and cuteness. After browsing and seeing the wall decor, trinkets, bedding etc I found myself drawn to this one fox made from pottery. When I inquired about it coming in white the sale associate was just lovely, sweet and helpful. While I didn't find it at the store, I did end up finding it online. The staff working my order online were just as friendly, helpful and nice. So far I have: My fox An Anchor Giant Dog Eraser Dog Sticky Pad My gripe? Everything is pretty darn expensive!! Especially for what it is. My fox is made by hand, but my anchor was not and yet they were about the same price. Oh well, I love the brand, but you won't find me buying a lot of it.
I have two Mr. Godfrey chairs from Jonathan Adler - love the fabric and the chairs and had excellent service from the store manager. The workmanship on the chairs is HORRIBLE. One was replaced...second is worse. There is no end to the increase in ripples that show up in the fabric on both chairs. Absolutely no quality control.
Purchased a white lacquer soap dish that started bubbling and peeling, so I contacted the store manager - Gerard Marin - about the issue. He replied that he was sorry there was nothing he could do, as 'we have a 30 day return policy, if defective.' Well, the item started to show defects AFTER 30 days, so Jonathan Adler doesn't stand by their products! Mr. Marin also insinuated that we somehow caused this as 'we (the store) can't account for the usage.' This is quite laughable as it's a soap dish - it sits on the counter and holds soap! Not a lot of wear and tear involved with that! You can clearly see the bubbling and peeling could NOT be caused by 'misuse.' Something meant to get wet and hold a bar of soap shouldn't defect in this manner. Mr. Marin also stated 'even the best products wear after time.' Again, unacceptable for something like this. Quality products DO last. It's not even about the money. It's a defective product and atrocious company policy - Buyer Beware! I just have to chalk it up as a lesson learned, but did want to post here to warn others about both the product and lack of accountability by the company. (Quotes are directly transcribed from the email exchange with Mr. Marin).
After several years of happy daily use, it was time to replace my beloved Jonathan Adler b&w Santorini shower curtain. Alas, it was nowhere to be found as it was discontinued. Wait!!! I called the Columbus Ave. store and the very dedicated store manager Andrew and he hunted it down for me, shipped it and one of his able assistants called to make sure I got it. Can we clone these amazing customer service reps? I wish everyone were so helpful, tenacious and thorough! A happy customer in LA!
Finally got to take a trip inside the store. Absolutely wonderful beautiful beautiful items great artwork perfect room settings great guess. Would love everything almost inside the store. Nice staff will be back
Purchased a new sofa and two chairs. First delivery attempt- fail. The Sofa was undeliverable because of damage and the freight company tried to walk the fabric covered chairs, that were not properly wrapped through the pouring rain. Next the store recommends that I accept all the furniture and just take photos of it as a place holder!!! No thanks. I inform them that If they can't let me know when my new, undamaged, properly packed furniture is due to arrive; that I'll cancel my order. Next:several emails claiming that they 'have my back' and are 'here for me' and the new furniture is on it's way. Second failed delivery occurs after no communication- I literally get a phone call from the freight company the day before with the delivery time. There are no chairs and I can only assume the discolored, damaged sofa they tried to deliver was the same one that was undeliverable several weeks before. After refusing delivery I phoned the store and was informed that refunding my money was above the pay grade of the sales person who initially helped me. Louis, the manager, never contacted me. I of course emailed him- no reply. I'm sure my credit card company will refund my money eventually . I will never buy so much as a candle from Jonathan Adler again. I'm amazed that a high end company like this could be so incompetent and willing to loose customers.
Terrible customer service. Condescending and rude. The credenza arrived with drawers misaligned. We emailed customer service stating one drawer sits higher than the other and they responded the drawers are supposed to be misaligned side by side. We emailed them again stating one drawer sits higher than the other. They wrote back 'As previously stated...' They went on to state it was our responsibility to look at the pictures on their website, that the pictures on the site show the drawers are purposely misaligned. We went back and looked at the website, if you zoom in you can see the drawers are misaligned side by side. Our issue is that one drawer sits higher than the other. This product is poor quality and the customer service is the worst. No excuse for the rudeness.
Bought a bed from this company which has plastic slat holders. If you are going to move, the plastic slat coverings do not come out easily and easily break, even with the utmost care. This company apparently does not carry replacement slats, even though this bed frame was worth more than 2k new. I would expect a lot more from a high-end furnishing company and feel greatly let down. Buyer beware.
Purchased a white lacquer soap dish that started bubbling and peeling, so I contacted the store manager - Gerard Marin - about the issue. He replied that he was sorry there was nothing he could do, as 'we have a 30 day return policy, if defective.' Well, the item started to show defects AFTER 30 days, so Jonathan Adler doesn't stand by their products! Mr. Marin also insinuated that we somehow caused this as 'we (the store) can't account for the usage.' This is quite laughable as it's a soap dish - it sits on the counter and holds soap! Not a lot of wear and tear involved with that! You can clearly see the bubbling and peeling could NOT be caused by 'misuse.' Something meant to get wet and hold a bar of soap shouldn't defect in this manner. Mr. Marin also stated 'even the best products wear after time.' Again, unacceptable for something like this. Quality products DO last. It's not even about the money. It's a defective product and atrocious company policy - Buyer Beware! I just have to chalk it up as a lesson learned, but did want to post here to warn others about both the product and lack of accountability by the company. (Quotes are directly transcribed from the email exchange with Mr. Marin).
Do not go here after a bottomless mimosa brunch, you'll end up spending $85 on a set of 4 coasters. Good job, Jackie. I enjoy the color schemes and playful touch of Jonathan Adler. It's refreshing to see nostalgic 60's-type culture clash with modern design. Can I afford refurnishing an entire room with his pieces? If I do not eat for a week or three, maybe. Hopefully when I'm 60, I'll be married to my 3rd husband. He'll be a few years older and a retire that sold his multi-million $ company to Tinder. It's a dating app that connects people by food preferences. 'Oh glutton-free and organic only. Keep going with your dirty talk.' By that point, I'll have enough money to furnish my entire 7-bedroom house with his pieces. A girl can dream...
Please update your store hours. I specifically came out to get a gift but when I arrived, the clerk said it closes at 6!!! Not only did I waste my fucking money just to get here only to find out that the hours are wrong on yelp, but I wasn't able to get my friend her bday gift. Thanks for nothing Jonathan Adler. Y'all ruined my night.,
I absolutely LOVE this store. I've been a fan of Jonathan for well over 20 years and his style and freshness never fails! I recently bought a few things on my last visit and McKay was amazing. He took time to listen, research and help me pick the perfect gifts for some friends and even a couple of things for myself. If you need a fun piece of furniture, an interesting gift or just a relaxing time of window shopping, you will love this location. It is fun, easy going and the staff is incredible! Thank you for spreading HAPPINESS!!!
I absolutely LOVE this store. I've been a fan of Jonathan for well over 20 years and his style and freshness never fails! I recently bought a few things on my last visit and McKay was amazing. He took time to listen, research and help me pick the perfect gifts for some friends and even a couple of things for myself. If you need a fun piece of furniture, an interesting gift or just a relaxing time of window shopping, you will love this location. It is fun, easy going and the staff is incredible! Thank you for spreading HAPPINESS!!!
Whimsical with a sense of humor and a dash of mod/60's happy style, the Jonathan Adler shop carries unique items for the home, including lighting, furniture and furnishings for every room and your pet. Mustaches, bananas and pills are currently popular. If you like squirrels, they have a squirrel candle holder, shoe horn, holder for matches, pillow, ringholder, paperweight, and letter opener. If you like shoes, they've got a shoe butter dish, pillow, salt & pepper shakers, and a candleholder. Love needlepoint? You need a needlepoint pillow, perhaps one a horoscope one or a custom pillow. My picks: * Cashmere knit throw, $495 * Brass squirrel shoehorn, $150 (time to upgrade your shoehorn) Many items would make a great hostess gift, such as the pill shaped carafes, colorful Pop candles (my favorite scents are Earl Grey and Sugar, $38 each), sleek enamel picture frames, salt & pepper shakers, bookends, and more. If you like JA, check out his more affordable collection for Barnes & Noble.
After being a loyal customer for Jonathan Adler, I was disheartened by the poor corporate customer service I received from an online purchase sent to me as a birthday gift, in addition, to the attitude from a New York store who fulfilled the online purchase and shipped me a damage product. The customer service was so poor that I vowed to never purchase another Jonathan Adler merchandise. Then Justin, store manager, and his associates intervened from this branch store in Los Angeles. They went above and beyond and ensured the merchandise was replaced as if I had purchased the merchandise there. After my horrible customer service experience from an online purchase, it was tough to part ways from Jonathan Adler because I really like his products. However, I am happy to say that Justin and his associates changed my perspective and will only purchase merchandise through this location that I see online. I can see why this store is one of their top performing stores...it starts with customer service. Thank you Justin!!!
I have two Mr. Godfrey chairs from Jonathan Adler - love the fabric and the chairs and had excellent service from the store manager. The workmanship on the chairs is HORRIBLE. One was replaced...second is worse. There is no end to the increase in ripples that show up in the fabric on both chairs. Absolutely no quality control.
I went into the Jonathan Adler store a few years ago and was delighted by what I saw. I've also enjoyed Jonathan's book and his pottery. I was in the neighborhood a few weeks ago (after enduring some painful oral surgery) and was looking for a gorgeous lamp for my office to cheer me up... I thought for sure I could find something at the store. When I walked in there were large posters in the window with some text about a redesign/remodel. Almost every shop has a huge poster in the window talking about this or that product... I tend to filter it out. I tried the door and it opened and it walked in. The showroom looked great. I saw several things instantly that I could have easily walked home with. I stood in the entry for a minute just looking around to see where I wanted to go first. There were so many things that were getting my attention. My moment of gazing into Willy Wonka's chocolate factory was abruptly interrupted when a female came up to me and asked, 'can I help you?' Thinking that this was an invitation for customer service, I told her that, 'I was just looking around first, lots of lovely things'. Her reply came with a healthy helping of bitchy intonation, 'Well we're closed for remodeling, like the GIANT sign in the window THAT YOU CAN'T MISS says' I assumed that she was implying that I was either retarded, blind, or an a-hole. Internally all I could think was, 'I will CUT YOU, B****'.... but I didn't. I left with my head low feeling chagrined with no fabulous lamp knowing I would have to express myself through yelp. --- Note to store manager. If you're closed, lock the damn door! Don't expect me to care about the advertising in the window that I have to mentally filter out so that I don't experience the equivalent of reading a novel every time I walk down Fillmore street. I will not shop in your store again. Instead I found four fabulous vintage ceramic lamps at a place in the Mission called the Apartment (one of them looked like Adler but was made 30 years prior... it probably was one of the things that inspired him. I got the four lamps probably for the price of one lamp at Adler. Thank you store lady for saving me a buck!
ever amusing, jonathan adler is always inspiring to me...the bright citrus colors make me happy, and his cheeky nature is what sets him apart this is prolly my favorite of his stores in manhattan...and the staff is always really friendly...plus i feel like the UWS is so much more low-key, which is always good
BETTER OFF SHOPPING ONLINE Dropping over $15k for a bedroom set that took over 3 months for delivery after taking 2 months to complete (custom work) and now hearing the second part of that order will not be ready for another two months (and anticipating similar delayed delivery). Courtesy $200 in-store credit? Blah. Makes me regret trying to support this Brick and Mortar; I would have been better off purchasing my items online. Not worth it.
My all time favorite store to shop at for all your home needs. Attentive and caring staff go above and beyond and really make you feel at home. Will be returning frequently.
I'm so impressed how this location handled a major issue for me. I ordered a vase online (in stock) to find out I'd receive it in 6 months! Amanda went above and beyond- found the item I was looking for, gift wrapped it and had it waiting for pick up in 20 minutes. I'll never buy from them online again.... however I'll gladly take time out of my day to drive over and purchase from their brick and mortar. AAA+++ for Amanda!!!
Justin, you are one of those loving and respectable person that I've ever had the pleasure to know. I hope to meet you one day in person. People like you are a blessing in this wild world to make it a better place to live. You are a gem. Thanks a million for your generosity, your beautiful gift and most importantly for who you are! You made my experience with Jonathon Adler wonderful. Any companies needs a manager like you, very passionate and dedicated. Thanks again and stay safe, my friend!
The store is beautiful (although ridiculously priced) but the customer service is just lacking. I purchased a little zebra tray mind the guy at the register acted annoyed that he had to do the transaction. I'm sorry I'm only spending $30 and not $3000! He didn't even say one word to me. Not coming back since its too expensive anyway.
Fantastic customer service! I called the store to see if my favorite candle was in stock. Gerard, who I spoke to over the phone, was courteous and helpful in placing a phone order that will be available for curbside pickup. He explained, you come around to the back of the shop, call when there and give your name and say you are there to pick up. You pre-pay over the phone so it's virtually contactless. p.s. if you have never visited the boutique (I've only been to the New York one), it's a unique and fun Regency style that is both playful and opulent. Adler's pieces make great gifts and come at all price points!
A+++ service. The store is conveniently offering curbside pickup because of Covid. I called in around 4:45 (right before they closed at 5) and and Gerard was able to get in my order, gift wrap it, and bring it out curbside all within 10 mins. It was beautifully wrapped and my friend absolutely loved her gift! The whole process was seamless and smooth, and Gerard is an absolute angel.
Bought a bed from this company which has plastic slat holders. If you are going to move, the plastic slat coverings do not come out easily and easily break, even with the utmost care. This company apparently does not carry replacement slats, even though this bed frame was worth more than 2k new. I would expect a lot more from a high-end furnishing company and feel greatly let down. Buyer beware.
I'm so impressed how this location handled a major issue for me. I ordered a vase online (in stock) to find out I'd receive it in 6 months! Amanda went above and beyond- found the item I was looking for, gift wrapped it and had it waiting for pick up in 20 minutes. I'll never buy from them online again.... however I'll gladly take time out of my day to drive over and purchase from their brick and mortar. AAA+++ for Amanda!!!
There is some varied and interesting color to some of the merchandise, which is why I stepped in while heading to the 'Jane' cafe next door. Upon entrance, I was immediately intercepted to be asked 'And what brings you in today?', a question which can be taken two ways but I gave the shopkeeper the benefit of the doubt that she was trying to be helpful and said I was just passing by and thought I'd browse. But the next question confirmed the intent of the questioning ('So do you live in the neighborhood?). Now I own my home in Noe Valley (outright) and a weekend house in The Sea Ranch, but that is no shopkeeper's business and i detest this kind of veiled snobbery and wannabe exclusivity. This is San Francisco for &%$#@ sake, and a shop run like this is anathema to its essence. Try to be welcoming. Also, they have A LOT of 70's-ish French Provincial style furniture in there painted white. Jonathan Adler, however hard you try you're never going to make that happen.
My all time favorite store to shop at for all your home needs. Attentive and caring staff go above and beyond and really make you feel at home. Will be returning frequently.
Great manager, team and customer service. Thank you so much Daniel for being patient Yousif
After visiting this attractive store several times, I've still purchased nothing. It strikes me as a high-end accessories shop that appeals to interior designers more than practical homeowners. They have a variety of black and white ceramics, some rather whimsical, and carry a line of lacquered cocktail tables in bright colors. There are unique lamps, expensive openwork screens and table napkins in eye-catching colors with geometic patterns. Although I liked many of their pieces, I thought much of it was overpriced.
Dealing with this store has been a roller coaster ride. Walking into the store, my first impression was of a charming place. The merchandise was colorful, the store was light and airy, and the staff was friendly. After some discussion, I eventually ordered a framed print for shipment to my home in another city. That's when the problems started. After I phoned in all of the necessary information for the order, the store called me a week later to let me know that they had lost the information. So we had to start from the beginning. Next, when the store emailed me a UPS tracking number during shipment, the number was invalid. So I had to obtain the correct number instead. Third, when the print arrived, it was mounted wrong. One of the metal pins that should hold the print in from behind had been positioned *in front* of the glass instead. So the print and backing sagged a centimeter inwards at one corner during shipment. Finally, an unusual mounting fixture is placed on the frame's *backing*, rather than on the wood frame itself. Because this backing is inset a centimeter from the frame back, the print would hanging with a thick drywall nail. Most people prefer those v-shaped picture hangers that you see almost everywhere. For a purchase in the $500 range, with shipping, I have been shocked by the carelessness behind the store's friendly service.
I went into the Jonathan Adler store a few years ago and was delighted by what I saw. I've also enjoyed Jonathan's book and his pottery. I was in the neighborhood a few weeks ago (after enduring some painful oral surgery) and was looking for a gorgeous lamp for my office to cheer me up... I thought for sure I could find something at the store. When I walked in there were large posters in the window with some text about a redesign/remodel. Almost every shop has a huge poster in the window talking about this or that product... I tend to filter it out. I tried the door and it opened and it walked in. The showroom looked great. I saw several things instantly that I could have easily walked home with. I stood in the entry for a minute just looking around to see where I wanted to go first. There were so many things that were getting my attention. My moment of gazing into Willy Wonka's chocolate factory was abruptly interrupted when a female came up to me and asked, 'can I help you?' Thinking that this was an invitation for customer service, I told her that, 'I was just looking around first, lots of lovely things'. Her reply came with a healthy helping of bitchy intonation, 'Well we're closed for remodeling, like the GIANT sign in the window THAT YOU CAN'T MISS says' I assumed that she was implying that I was either retarded, blind, or an a-hole. Internally all I could think was, 'I will CUT YOU, B****'.... but I didn't. I left with my head low feeling chagrined with no fabulous lamp knowing I would have to express myself through yelp. --- Note to store manager. If you're closed, lock the damn door! Don't expect me to care about the advertising in the window that I have to mentally filter out so that I don't experience the equivalent of reading a novel every time I walk down Fillmore street. I will not shop in your store again. Instead I found four fabulous vintage ceramic lamps at a place in the Mission called the Apartment (one of them looked like Adler but was made 30 years prior... it probably was one of the things that inspired him. I got the four lamps probably for the price of one lamp at Adler. Thank you store lady for saving me a buck!
Finally got to take a trip inside the store. Absolutely wonderful beautiful beautiful items great artwork perfect room settings great guess. Would love everything almost inside the store. Nice staff will be back
I have been a fan of Jonathan Adler for a long time. Of course I am attracted to the artist himself and his designs, but this is a review about the store and products. I normally don't do reviews anymore because my previous account had technical problems, and I lost so many of them. But this was an experience I wanted to share. The store is actually a feast for your eyes. There's art, fun, character, charm, indulgence, and warmth when you enter and dance around the store. I always feel like a kid in a candy store. There's so much inspiration here. When I first started shopping here many, many(!) years ago, I was young and on a budget, but I could still buy charming and practical pieces. I knew that ultimately, I would want to own some of the furniture when I moved to a bigger house. When it finally happened, I kept our formal livingroom bare for two years because life got busy and any couch wouldn't do. When a sudden big, family gathering over the holidays challenged us, we went straight to Jonathan Adler. It was time! Hubby and I were met with the store manager, Justin. To be honest, I went to this particular Adler store for him because of a previous experience buying Rex Ray pieces. Even though I bought them through the phone, Justin left such a great impression, I always remembered him as one of the warmest people I've ever met. Most of us will have been to hundreds, maybe thousands of vendors, stores, restaurants, etc., and most will be ok, good, sometimes bad, or very bad service. As time goes by, service feels the same, okay but nothing special and we begin to think that's the norm. What makes me take the time to write this review is because Justin took the time to listen to my needs, and actually cared. He helped me find creative solutions and to think outside the box. We all remember when it's special and exceptional. He made our experience memorable, special, warm, and professional! I was there asking about everything and he was so patient and enthusiastic. He kept up with me lol! He is the absolute best! Timing on the delivery was tight, but he was upfront and honest that delivery is dictated by weather and unforseeable circumstances. He didn't overpromise, but in reality, he overdelivered in so many ways. Thank you Justin for going above and beyond for us, and Jonathan Adler for our beautiful couch! WE LOVE OUR COUCH!!! Xoxo P.S. I love my new bar turned vanity too!!! Goes great next to my Adler lamp See you again next time! The two pics are from our home.
Fantastic customer service! I called the store to see if my favorite candle was in stock. Gerard, who I spoke to over the phone, was courteous and helpful in placing a phone order that will be available for curbside pickup. He explained, you come around to the back of the shop, call when there and give your name and say you are there to pick up. You pre-pay over the phone so it's virtually contactless. p.s. if you have never visited the boutique (I've only been to the New York one), it's a unique and fun Regency style that is both playful and opulent. Adler's pieces make great gifts and come at all price points!
Let me preface this by saying -- I love Jonathan Adler. But, they use a company named Valley Relocation & Storage for their San Francisco / Bay Area deliveries, and that company is truly terrible and has made me now think twice before ever ordering anything else from Jonathan Adler that would require 'white glove delivery.' On Monday Nov 2 I spoke with Trisha from Valley Relocation & Storage about receiving the Delphine desk. We scheduled it for Friday Nov 6 for a 4-hour window from 10am-2pm, and I took a day off from work to receive it. No desk was delivered by 2pm, so I called them and found out that the driver just hadn't shown up to work so I wouldn't be getting the desk that day. Instead, they wanted to deliver it on Monday Nov 9. On Monday Nov 9, I took a second day off from work and called to find out when they would be coming. That's when I found out that they had FORGOTTEN my desk and so I wouldn't be receiving it. I explained that I had taken my second day off from work and the dispatcher actually said the words to me, 'I'm not interested' and hung up. After that, I spoke to someone else who tried to solve the problem but couldn't coordinate a Saturday or late evening delivery for me so that I wouldn't have to take a third day off from work. Today is Wednesday Nov 11 and I'm on my third day off from work from my new job. I spoke with another agent with Valley Relocation & Storage, Alfredo, yesterday about scheduling my delivery for as early as possible in the 8am-12pm window so that I could at least go into work for the second half of the day, and he confirmed that it would be in that window. This morning I called to find out when it would be delivered in that window, and spoke with two agents, Trisha and Jennifer, who both told me that my delivery was going to be 10am-2pm and there was nothing they could do about that even though I had confirmed it with Alfredo. I am appalled by the service of Valley Relocation & Storage, and further appalled that a company of Jonathan Adler's caliber uses them for delivering their furniture. I can't believe I had to take 3 days off work from a new job to receive a desk.
I purchased a $4000 sofa for a client. After 7 months one of the buttons in the tufting came loose and left a tear in the velvet. After a back and forth with the store for a month they finally said they weren't going to do anything about it. That is not the way it should have been handled, especially for a sofa that cost $4K. My advise - Go somewhere else.
I went into the Jonathan Adler store a few years ago and was delighted by what I saw. I've also enjoyed Jonathan's book and his pottery. I was in the neighborhood a few weeks ago (after enduring some painful oral surgery) and was looking for a gorgeous lamp for my office to cheer me up... I thought for sure I could find something at the store. When I walked in there were large posters in the window with some text about a redesign/remodel. Almost every shop has a huge poster in the window talking about this or that product... I tend to filter it out. I tried the door and it opened and it walked in. The showroom looked great. I saw several things instantly that I could have easily walked home with. I stood in the entry for a minute just looking around to see where I wanted to go first. There were so many things that were getting my attention. My moment of gazing into Willy Wonka's chocolate factory was abruptly interrupted when a female came up to me and asked, 'can I help you?' Thinking that this was an invitation for customer service, I told her that, 'I was just looking around first, lots of lovely things'. Her reply came with a healthy helping of bitchy intonation, 'Well we're closed for remodeling, like the GIANT sign in the window THAT YOU CAN'T MISS says' I assumed that she was implying that I was either retarded, blind, or an a-hole. Internally all I could think was, 'I will CUT YOU, B****'.... but I didn't. I left with my head low feeling chagrined with no fabulous lamp knowing I would have to express myself through yelp. --- Note to store manager. If you're closed, lock the damn door! Don't expect me to care about the advertising in the window that I have to mentally filter out so that I don't experience the equivalent of reading a novel every time I walk down Fillmore street. I will not shop in your store again. Instead I found four fabulous vintage ceramic lamps at a place in the Mission called the Apartment (one of them looked like Adler but was made 30 years prior... it probably was one of the things that inspired him. I got the four lamps probably for the price of one lamp at Adler. Thank you store lady for saving me a buck!
After being a loyal customer for Jonathan Adler, I was disheartened by the poor corporate customer service I received from an online purchase sent to me as a birthday gift, in addition, to the attitude from a New York store who fulfilled the online purchase and shipped me a damage product. The customer service was so poor that I vowed to never purchase another Jonathan Adler merchandise. Then Justin, store manager, and his associates intervened from this branch store in Los Angeles. They went above and beyond and ensured the merchandise was replaced as if I had purchased the merchandise there. After my horrible customer service experience from an online purchase, it was tough to part ways from Jonathan Adler because I really like his products. However, I am happy to say that Justin and his associates changed my perspective and will only purchase merchandise through this location that I see online. I can see why this store is one of their top performing stores...it starts with customer service. Thank you Justin!!!
Whimsical with a sense of humor and a dash of mod/60's happy style, the Jonathan Adler shop carries unique items for the home, including lighting, furniture and furnishings for every room and your pet. Mustaches, bananas and pills are currently popular. If you like squirrels, they have a squirrel candle holder, shoe horn, holder for matches, pillow, ringholder, paperweight, and letter opener. If you like shoes, they've got a shoe butter dish, pillow, salt & pepper shakers, and a candleholder. Love needlepoint? You need a needlepoint pillow, perhaps one a horoscope one or a custom pillow. My picks: * Cashmere knit throw, $495 * Brass squirrel shoehorn, $150 (time to upgrade your shoehorn) Many items would make a great hostess gift, such as the pill shaped carafes, colorful Pop candles (my favorite scents are Earl Grey and Sugar, $38 each), sleek enamel picture frames, salt & pepper shakers, bookends, and more. If you like JA, check out his more affordable collection for Barnes & Noble.
We were walking on Fillmore one day and found ourselves popping into this shop. Immediately there is a ton of color, flair and cuteness. After browsing and seeing the wall decor, trinkets, bedding etc I found myself drawn to this one fox made from pottery. When I inquired about it coming in white the sale associate was just lovely, sweet and helpful. While I didn't find it at the store, I did end up finding it online. The staff working my order online were just as friendly, helpful and nice. So far I have: My fox An Anchor Giant Dog Eraser Dog Sticky Pad My gripe? Everything is pretty darn expensive!! Especially for what it is. My fox is made by hand, but my anchor was not and yet they were about the same price. Oh well, I love the brand, but you won't find me buying a lot of it.
Let me preface this by saying -- I love Jonathan Adler. But, they use a company named Valley Relocation & Storage for their San Francisco / Bay Area deliveries, and that company is truly terrible and has made me now think twice before ever ordering anything else from Jonathan Adler that would require 'white glove delivery.' On Monday Nov 2 I spoke with Trisha from Valley Relocation & Storage about receiving the Delphine desk. We scheduled it for Friday Nov 6 for a 4-hour window from 10am-2pm, and I took a day off from work to receive it. No desk was delivered by 2pm, so I called them and found out that the driver just hadn't shown up to work so I wouldn't be getting the desk that day. Instead, they wanted to deliver it on Monday Nov 9. On Monday Nov 9, I took a second day off from work and called to find out when they would be coming. That's when I found out that they had FORGOTTEN my desk and so I wouldn't be receiving it. I explained that I had taken my second day off from work and the dispatcher actually said the words to me, 'I'm not interested' and hung up. After that, I spoke to someone else who tried to solve the problem but couldn't coordinate a Saturday or late evening delivery for me so that I wouldn't have to take a third day off from work. Today is Wednesday Nov 11 and I'm on my third day off from work from my new job. I spoke with another agent with Valley Relocation & Storage, Alfredo, yesterday about scheduling my delivery for as early as possible in the 8am-12pm window so that I could at least go into work for the second half of the day, and he confirmed that it would be in that window. This morning I called to find out when it would be delivered in that window, and spoke with two agents, Trisha and Jennifer, who both told me that my delivery was going to be 10am-2pm and there was nothing they could do about that even though I had confirmed it with Alfredo. I am appalled by the service of Valley Relocation & Storage, and further appalled that a company of Jonathan Adler's caliber uses them for delivering their furniture. I can't believe I had to take 3 days off work from a new job to receive a desk.
This may sound kinda crazy, but I have had a gift card that I have not used! I work in the luxury retail business, but am always so intimidated to walk into a store . I'm one of those people who don't judge anyone and that's the feeling I want clients to feel when they enter my store. Well, I felt the same way when I joined a new 'chat ' feature the company (Jonathan Adler)added to their website. I was fortunate enough to speak with Anne. Midway through our chat, we got disconnected. I knew though that she worked at the location right by where I work. So I decided to call. She was so pleasant and helpful and Non Judgmental. I will be visiting Anne at that location (Melrose, LA) because she was so helpful and down to earth.
Amanda was exceptional! She helped us with days worth of work and always with a smile. We are furnishing a place in NYC, from LA, during a pandemic, so we cannot travel. Not easy. But she took such good care of us.
This is a lovely showroom. The sales assistants are a little weird about you sitting on the furniture, but I guess that comes with the territory. Think Ikea but triple the price, and double the quality.
Purchased a white lacquer soap dish that started bubbling and peeling, so I contacted the store manager - Gerard Marin - about the issue. He replied that he was sorry there was nothing he could do, as 'we have a 30 day return policy, if defective.' Well, the item started to show defects AFTER 30 days, so Jonathan Adler doesn't stand by their products! Mr. Marin also insinuated that we somehow caused this as 'we (the store) can't account for the usage.' This is quite laughable as it's a soap dish - it sits on the counter and holds soap! Not a lot of wear and tear involved with that! You can clearly see the bubbling and peeling could NOT be caused by 'misuse.' Something meant to get wet and hold a bar of soap shouldn't defect in this manner. Mr. Marin also stated 'even the best products wear after time.' Again, unacceptable for something like this. Quality products DO last. It's not even about the money. It's a defective product and atrocious company policy - Buyer Beware! I just have to chalk it up as a lesson learned, but did want to post here to warn others about both the product and lack of accountability by the company. (Quotes are directly transcribed from the email exchange with Mr. Marin).
That he has a sense of humor is made obvious by one of the statements in his manifesto - 'We believe that when it comes to decorating, the wife is always right. Unless the husband is gay.' That he knows his merchandise is ridiculously overpriced is evident as well - 'We believe in blowing your nest egg on our pots.' (That he's pretentious clearly is proven by his incessant use of the royal 'we.') The eponymous Jonathan Adler provides those with lots of disposable income decorative pottery, limited-appeal furniture, lamps, and rugs, attractive bedding, lacquer bath accessories, and ceramic tableware. If you're in the market for a couch priced at $3,150 or - among the lower-priced items - a $75 pet bowl or $45 wastepaper basket, then this is the place for you.
Do not go here after a bottomless mimosa brunch, you'll end up spending $85 on a set of 4 coasters. Good job, Jackie. I enjoy the color schemes and playful touch of Jonathan Adler. It's refreshing to see nostalgic 60's-type culture clash with modern design. Can I afford refurnishing an entire room with his pieces? If I do not eat for a week or three, maybe. Hopefully when I'm 60, I'll be married to my 3rd husband. He'll be a few years older and a retire that sold his multi-million $ company to Tinder. It's a dating app that connects people by food preferences. 'Oh glutton-free and organic only. Keep going with your dirty talk.' By that point, I'll have enough money to furnish my entire 7-bedroom house with his pieces. A girl can dream...
A special shout out to their fabulous Assistant Store Manager, Gerald. After a very disappointing and disturbing experience with the company web site and online customer service, I phoned the local store. Gerald was professional, kind and fabulous. I must say, he made my experience what a retail experience should be like. Thank you Gerald ... a true gem!
I have been a fan of Jonathan Adler for a long time. Of course I am attracted to the artist himself and his designs, but this is a review about the store and products. I normally don't do reviews anymore because my previous account had technical problems, and I lost so many of them. But this was an experience I wanted to share. The store is actually a feast for your eyes. There's art, fun, character, charm, indulgence, and warmth when you enter and dance around the store. I always feel like a kid in a candy store. There's so much inspiration here. When I first started shopping here many, many(!) years ago, I was young and on a budget, but I could still buy charming and practical pieces. I knew that ultimately, I would want to own some of the furniture when I moved to a bigger house. When it finally happened, I kept our formal livingroom bare for two years because life got busy and any couch wouldn't do. When a sudden big, family gathering over the holidays challenged us, we went straight to Jonathan Adler. It was time! Hubby and I were met with the store manager, Justin. To be honest, I went to this particular Adler store for him because of a previous experience buying Rex Ray pieces. Even though I bought them through the phone, Justin left such a great impression, I always remembered him as one of the warmest people I've ever met. Most of us will have been to hundreds, maybe thousands of vendors, stores, restaurants, etc., and most will be ok, good, sometimes bad, or very bad service. As time goes by, service feels the same, okay but nothing special and we begin to think that's the norm. What makes me take the time to write this review is because Justin took the time to listen to my needs, and actually cared. He helped me find creative solutions and to think outside the box. We all remember when it's special and exceptional. He made our experience memorable, special, warm, and professional! I was there asking about everything and he was so patient and enthusiastic. He kept up with me lol! He is the absolute best! Timing on the delivery was tight, but he was upfront and honest that delivery is dictated by weather and unforseeable circumstances. He didn't overpromise, but in reality, he overdelivered in so many ways. Thank you Justin for going above and beyond for us, and Jonathan Adler for our beautiful couch! WE LOVE OUR COUCH!!! Xoxo P.S. I love my new bar turned vanity too!!! Goes great next to my Adler lamp See you again next time! The two pics are from our home.
This may sound kinda crazy, but I have had a gift card that I have not used! I work in the luxury retail business, but am always so intimidated to walk into a store . I'm one of those people who don't judge anyone and that's the feeling I want clients to feel when they enter my store. Well, I felt the same way when I joined a new 'chat ' feature the company (Jonathan Adler)added to their website. I was fortunate enough to speak with Anne. Midway through our chat, we got disconnected. I knew though that she worked at the location right by where I work. So I decided to call. She was so pleasant and helpful and Non Judgmental. I will be visiting Anne at that location (Melrose, LA) because she was so helpful and down to earth.
Dealing with this store has been a roller coaster ride. Walking into the store, my first impression was of a charming place. The merchandise was colorful, the store was light and airy, and the staff was friendly. After some discussion, I eventually ordered a framed print for shipment to my home in another city. That's when the problems started. After I phoned in all of the necessary information for the order, the store called me a week later to let me know that they had lost the information. So we had to start from the beginning. Next, when the store emailed me a UPS tracking number during shipment, the number was invalid. So I had to obtain the correct number instead. Third, when the print arrived, it was mounted wrong. One of the metal pins that should hold the print in from behind had been positioned *in front* of the glass instead. So the print and backing sagged a centimeter inwards at one corner during shipment. Finally, an unusual mounting fixture is placed on the frame's *backing*, rather than on the wood frame itself. Because this backing is inset a centimeter from the frame back, the print would hanging with a thick drywall nail. Most people prefer those v-shaped picture hangers that you see almost everywhere. For a purchase in the $500 range, with shipping, I have been shocked by the carelessness behind the store's friendly service.
My all time favorite store to shop at for all your home needs. Attentive and caring staff go above and beyond and really make you feel at home. Will be returning frequently.
Very helpful staff got three presents wrapped up with perfect bows and bags for each. Beautiful clean showroom as well.
We were walking on Fillmore one day and found ourselves popping into this shop. Immediately there is a ton of color, flair and cuteness. After browsing and seeing the wall decor, trinkets, bedding etc I found myself drawn to this one fox made from pottery. When I inquired about it coming in white the sale associate was just lovely, sweet and helpful. While I didn't find it at the store, I did end up finding it online. The staff working my order online were just as friendly, helpful and nice. So far I have: My fox An Anchor Giant Dog Eraser Dog Sticky Pad My gripe? Everything is pretty darn expensive!! Especially for what it is. My fox is made by hand, but my anchor was not and yet they were about the same price. Oh well, I love the brand, but you won't find me buying a lot of it.
This may sound kinda crazy, but I have had a gift card that I have not used! I work in the luxury retail business, but am always so intimidated to walk into a store . I'm one of those people who don't judge anyone and that's the feeling I want clients to feel when they enter my store. Well, I felt the same way when I joined a new 'chat ' feature the company (Jonathan Adler)added to their website. I was fortunate enough to speak with Anne. Midway through our chat, we got disconnected. I knew though that she worked at the location right by where I work. So I decided to call. She was so pleasant and helpful and Non Judgmental. I will be visiting Anne at that location (Melrose, LA) because she was so helpful and down to earth.
Justin, you are one of those loving and respectable person that I've ever had the pleasure to know. I hope to meet you one day in person. People like you are a blessing in this wild world to make it a better place to live. You are a gem. Thanks a million for your generosity, your beautiful gift and most importantly for who you are! You made my experience with Jonathon Adler wonderful. Any companies needs a manager like you, very passionate and dedicated. Thanks again and stay safe, my friend!
Whimsical with a sense of humor and a dash of mod/60's happy style, the Jonathan Adler shop carries unique items for the home, including lighting, furniture and furnishings for every room and your pet. Mustaches, bananas and pills are currently popular. If you like squirrels, they have a squirrel candle holder, shoe horn, holder for matches, pillow, ringholder, paperweight, and letter opener. If you like shoes, they've got a shoe butter dish, pillow, salt & pepper shakers, and a candleholder. Love needlepoint? You need a needlepoint pillow, perhaps one a horoscope one or a custom pillow. My picks: * Cashmere knit throw, $495 * Brass squirrel shoehorn, $150 (time to upgrade your shoehorn) Many items would make a great hostess gift, such as the pill shaped carafes, colorful Pop candles (my favorite scents are Earl Grey and Sugar, $38 each), sleek enamel picture frames, salt & pepper shakers, bookends, and more. If you like JA, check out his more affordable collection for Barnes & Noble.
The most incredibly rude staff- I asked a question about where the sales associate might be to inquire about purchasing something that I was clearly holding by the register in my hand- the women working on the window responded ' I don't know why?' with the most incredibly dismissive tone. There were also empty boxes and wrapping laying around everywhere carelessly. Terrible experience
I hadn't heard of Jonathan Adler until my girlfriend told me. She wanted to buy their Talitha Credenze. So we bought it for appx USD$ 3,600. We also bought one of their medium size bowls, in blue. When it arrived it wasn't blue, it was teal. We called them and they told us that it was final sale, but they will let us exchange it for something else or give us a store credit. They sent us an email will all the details. We packed it exactly how they asked will exactly all the details they gave us and paid postage and returned it. For some reason, they refused the parcel and returned it to us and USPS charged us over $25 to accept the parcel. I called JA and spoke with a very nice lady, and she looked into it and said she could see that it was refused, but had no idea why. She asked me to send an email with a picture of the box. I did it right away. Nest day we received an email with a return label. This infuriated me. What about the $25 we paid to accept the parcel because of their incompetence? We exchanged numerous email and each of their responses were argumentative. Hello....we just spent almost $4,000 to buy 1 piece of furniture, we are not lying about the $25. Its not about the money, its about the principle. They asked for the receipt, but unfortunately USPS hadn't given any receipt. And according to JA, since we don't have the receipt, we are apparently lying about the $25. Well....good on them for providing such amazing service. Small claims court it is....because its about the principle and I can't let them get away with this.
I went into the Jonathan Adler store a few years ago and was delighted by what I saw. I've also enjoyed Jonathan's book and his pottery. I was in the neighborhood a few weeks ago (after enduring some painful oral surgery) and was looking for a gorgeous lamp for my office to cheer me up... I thought for sure I could find something at the store. When I walked in there were large posters in the window with some text about a redesign/remodel. Almost every shop has a huge poster in the window talking about this or that product... I tend to filter it out. I tried the door and it opened and it walked in. The showroom looked great. I saw several things instantly that I could have easily walked home with. I stood in the entry for a minute just looking around to see where I wanted to go first. There were so many things that were getting my attention. My moment of gazing into Willy Wonka's chocolate factory was abruptly interrupted when a female came up to me and asked, 'can I help you?' Thinking that this was an invitation for customer service, I told her that, 'I was just looking around first, lots of lovely things'. Her reply came with a healthy helping of bitchy intonation, 'Well we're closed for remodeling, like the GIANT sign in the window THAT YOU CAN'T MISS says' I assumed that she was implying that I was either retarded, blind, or an a-hole. Internally all I could think was, 'I will CUT YOU, B****'.... but I didn't. I left with my head low feeling chagrined with no fabulous lamp knowing I would have to express myself through yelp. --- Note to store manager. If you're closed, lock the damn door! Don't expect me to care about the advertising in the window that I have to mentally filter out so that I don't experience the equivalent of reading a novel every time I walk down Fillmore street. I will not shop in your store again. Instead I found four fabulous vintage ceramic lamps at a place in the Mission called the Apartment (one of them looked like Adler but was made 30 years prior... it probably was one of the things that inspired him. I got the four lamps probably for the price of one lamp at Adler. Thank you store lady for saving me a buck!
A+++ service. The store is conveniently offering curbside pickup because of Covid. I called in around 4:45 (right before they closed at 5) and and Gerard was able to get in my order, gift wrap it, and bring it out curbside all within 10 mins. It was beautifully wrapped and my friend absolutely loved her gift! The whole process was seamless and smooth, and Gerard is an absolute angel.
I have two Mr. Godfrey chairs from Jonathan Adler - love the fabric and the chairs and had excellent service from the store manager. The workmanship on the chairs is HORRIBLE. One was replaced...second is worse. There is no end to the increase in ripples that show up in the fabric on both chairs. Absolutely no quality control.
It probably helps that I've bought some great gifts here that were well-received, but the staff here has on multiple occasions just wowed me with customer service and genuine helpfulness. There's so much great stuff in the store, you could stop in just for that, but if you like nice people too, you'll really be pleased.
I was ready to fall in love with Jonathan Adler Home. On the surface, their sense of humor and whimsy is so charming. And they'll even do custom colored woven pillows for you, if you can afford to spring for them. Most of all, the pottery is this heavy, obviously handmade pottery that isn't hippy-dippy, but modern. But like a shallow party-boy himbo that checks himself in every mirror or window as he passes, when it comes to having REAL substance, they fall way, WAY short. Gather 'round for a little story. I'll try to be as brief as possible--it's a snoozer, but I gotta share. I live in the neighborhood. I went to get some friends a wedding gift--in fact I went several times to decide which Jonathan Adler vase I would get. I knew they would appreciate the whimsical, yet scandinavian sensibilities of the vases. After finally selecting one I took it home, along with a gift box they stuffed in the bag (for me to assemble & pack). When the time came to actually wrap the vase, I discovered the box they gave me was not only too small but also flimsy, so I went to get another. Turns out they didn't have one to fit. As I was taking the vase--which was still in the flimsy box, out of the bag (granted I was listening to a voicemail--but I was using both hands), the vase slipped out of the flimsy box in my hands and CRASHED onto their glass counter top and broke the counter top! I felt horrible and apologized profusely and even offered to pay for part of it. The manager just went on about how expensive it was...oh well. What else could I do? The vase survived and they shipped it to to my friends (for a charge) and my firends loved it--just like I thought they would. Any way, I was sharing this story with a friend, and she told me that the same thing happened to HER friend--their vase slipped out of the flimsy box--only it crashed to the floor and the JA person just said something like, 'Oh well, you lost your vase'. Strictly heresay, but I'm just sayin'...you know? No consolation on the loss of their $220 vase, no offer of a discount for a replacement. Nothing. I went in today to check out what they had new and saw the manager. I commented on the nice new counter top and he said something about me slamming my vase down on the counter & breaking it. me: 'Wha..?' him: 'Yes, you SLAMMED it on the counter!' me: 'It slipped out of the box.' him: 'No it didn't. You slammed it on the counter! I SAW you!' me: 'You're calling me a liar?' him: 'No, but I'm saying you SLAMMED it! It didn't slip!' me: 'You're basically saying I'm lying.' him: ' :::sigh::: Ok fine, it SLIPPED!' me: 'Look, I don't have any reason to lie about it.' I then told him I knew of someone else who dropped a vase because it also slipped out of the box--only they lost their vase. He denied it had ever happened before. Jerk. Moral of the story? There are several. 1) If you are going to sell heavy, expensive vases, at least give out substantial gift boxes. Crate & Barrel does so much better than Jonathan Adler in this regard. The boxes JA offers are a true indication to their level of attention to detail. Cheap, cheap CHEAP! They should be better quality even if they have to charge for them. 2) If you're going to sell heavy pottery, you probably shouldn't have glass countertops no matter how 'chic' you think they look. 3) When you have glass and ceramic in a store, accidents *will* happen. They always do. It's not a matter of 'if', but 'when' something will break. If it's one of your customers that does damage, handle it graciously. Especially if your pottery is *actually* overpriced production pieces made by underpaid labor in Peru. You can afford it. Be nice. 4) Don't ever treat your customers like dirt or accuse them of lying unless you want to lose them FOREVER. And they will probably say bad things about you--it's commmon business knowledge that people will talk more about a bad experience as a customer than a good one. Oh I'm sure they will sign up for fake accounts and flame me, or send me hate mail. I'll keep y'all updated.
Let me preface this by saying -- I love Jonathan Adler. But, they use a company named Valley Relocation & Storage for their San Francisco / Bay Area deliveries, and that company is truly terrible and has made me now think twice before ever ordering anything else from Jonathan Adler that would require 'white glove delivery.' On Monday Nov 2 I spoke with Trisha from Valley Relocation & Storage about receiving the Delphine desk. We scheduled it for Friday Nov 6 for a 4-hour window from 10am-2pm, and I took a day off from work to receive it. No desk was delivered by 2pm, so I called them and found out that the driver just hadn't shown up to work so I wouldn't be getting the desk that day. Instead, they wanted to deliver it on Monday Nov 9. On Monday Nov 9, I took a second day off from work and called to find out when they would be coming. That's when I found out that they had FORGOTTEN my desk and so I wouldn't be receiving it. I explained that I had taken my second day off from work and the dispatcher actually said the words to me, 'I'm not interested' and hung up. After that, I spoke to someone else who tried to solve the problem but couldn't coordinate a Saturday or late evening delivery for me so that I wouldn't have to take a third day off from work. Today is Wednesday Nov 11 and I'm on my third day off from work from my new job. I spoke with another agent with Valley Relocation & Storage, Alfredo, yesterday about scheduling my delivery for as early as possible in the 8am-12pm window so that I could at least go into work for the second half of the day, and he confirmed that it would be in that window. This morning I called to find out when it would be delivered in that window, and spoke with two agents, Trisha and Jennifer, who both told me that my delivery was going to be 10am-2pm and there was nothing they could do about that even though I had confirmed it with Alfredo. I am appalled by the service of Valley Relocation & Storage, and further appalled that a company of Jonathan Adler's caliber uses them for delivering their furniture. I can't believe I had to take 3 days off work from a new job to receive a desk.
I was ready to fall in love with Jonathan Adler Home. On the surface, their sense of humor and whimsy is so charming. And they'll even do custom colored woven pillows for you, if you can afford to spring for them. Most of all, the pottery is this heavy, obviously handmade pottery that isn't hippy-dippy, but modern. But like a shallow party-boy himbo that checks himself in every mirror or window as he passes, when it comes to having REAL substance, they fall way, WAY short. Gather 'round for a little story. I'll try to be as brief as possible--it's a snoozer, but I gotta share. I live in the neighborhood. I went to get some friends a wedding gift--in fact I went several times to decide which Jonathan Adler vase I would get. I knew they would appreciate the whimsical, yet scandinavian sensibilities of the vases. After finally selecting one I took it home, along with a gift box they stuffed in the bag (for me to assemble & pack). When the time came to actually wrap the vase, I discovered the box they gave me was not only too small but also flimsy, so I went to get another. Turns out they didn't have one to fit. As I was taking the vase--which was still in the flimsy box, out of the bag (granted I was listening to a voicemail--but I was using both hands), the vase slipped out of the flimsy box in my hands and CRASHED onto their glass counter top and broke the counter top! I felt horrible and apologized profusely and even offered to pay for part of it. The manager just went on about how expensive it was...oh well. What else could I do? The vase survived and they shipped it to to my friends (for a charge) and my firends loved it--just like I thought they would. Any way, I was sharing this story with a friend, and she told me that the same thing happened to HER friend--their vase slipped out of the flimsy box--only it crashed to the floor and the JA person just said something like, 'Oh well, you lost your vase'. Strictly heresay, but I'm just sayin'...you know? No consolation on the loss of their $220 vase, no offer of a discount for a replacement. Nothing. I went in today to check out what they had new and saw the manager. I commented on the nice new counter top and he said something about me slamming my vase down on the counter & breaking it. me: 'Wha..?' him: 'Yes, you SLAMMED it on the counter!' me: 'It slipped out of the box.' him: 'No it didn't. You slammed it on the counter! I SAW you!' me: 'You're calling me a liar?' him: 'No, but I'm saying you SLAMMED it! It didn't slip!' me: 'You're basically saying I'm lying.' him: ' :::sigh::: Ok fine, it SLIPPED!' me: 'Look, I don't have any reason to lie about it.' I then told him I knew of someone else who dropped a vase because it also slipped out of the box--only they lost their vase. He denied it had ever happened before. Jerk. Moral of the story? There are several. 1) If you are going to sell heavy, expensive vases, at least give out substantial gift boxes. Crate & Barrel does so much better than Jonathan Adler in this regard. The boxes JA offers are a true indication to their level of attention to detail. Cheap, cheap CHEAP! They should be better quality even if they have to charge for them. 2) If you're going to sell heavy pottery, you probably shouldn't have glass countertops no matter how 'chic' you think they look. 3) When you have glass and ceramic in a store, accidents *will* happen. They always do. It's not a matter of 'if', but 'when' something will break. If it's one of your customers that does damage, handle it graciously. Especially if your pottery is *actually* overpriced production pieces made by underpaid labor in Peru. You can afford it. Be nice. 4) Don't ever treat your customers like dirt or accuse them of lying unless you want to lose them FOREVER. And they will probably say bad things about you--it's commmon business knowledge that people will talk more about a bad experience as a customer than a good one. Oh I'm sure they will sign up for fake accounts and flame me, or send me hate mail. I'll keep y'all updated.
There is some varied and interesting color to some of the merchandise, which is why I stepped in while heading to the 'Jane' cafe next door. Upon entrance, I was immediately intercepted to be asked 'And what brings you in today?', a question which can be taken two ways but I gave the shopkeeper the benefit of the doubt that she was trying to be helpful and said I was just passing by and thought I'd browse. But the next question confirmed the intent of the questioning ('So do you live in the neighborhood?). Now I own my home in Noe Valley (outright) and a weekend house in The Sea Ranch, but that is no shopkeeper's business and i detest this kind of veiled snobbery and wannabe exclusivity. This is San Francisco for &%$#@ sake, and a shop run like this is anathema to its essence. Try to be welcoming. Also, they have A LOT of 70's-ish French Provincial style furniture in there painted white. Jonathan Adler, however hard you try you're never going to make that happen.
Bought a bed from this company which has plastic slat holders. If you are going to move, the plastic slat coverings do not come out easily and easily break, even with the utmost care. This company apparently does not carry replacement slats, even though this bed frame was worth more than 2k new. I would expect a lot more from a high-end furnishing company and feel greatly let down. Buyer beware.
BETTER OFF SHOPPING ONLINE Dropping over $15k for a bedroom set that took over 3 months for delivery after taking 2 months to complete (custom work) and now hearing the second part of that order will not be ready for another two months (and anticipating similar delayed delivery). Courtesy $200 in-store credit? Blah. Makes me regret trying to support this Brick and Mortar; I would have been better off purchasing my items online. Not worth it.
We've ordered a lot of furniture lately as we're completely redoing our home. We've had issues with every single furniture company, except for Jonathan Adler. I ordered 4 lighting fixtures, a vase and a console table that all arrived on time and unscathed. We were also updated whenever our order status changed. Every single staff member we dealt with was extremely helpful and attentive. The quality of every piece is superb, but the Meurice chandelier stands out the most. It's a real conversation piece and I always get compliments on it.
I'm so impressed how this location handled a major issue for me. I ordered a vase online (in stock) to find out I'd receive it in 6 months! Amanda went above and beyond- found the item I was looking for, gift wrapped it and had it waiting for pick up in 20 minutes. I'll never buy from them online again.... however I'll gladly take time out of my day to drive over and purchase from their brick and mortar. AAA+++ for Amanda!!!
I'm so impressed how this location handled a major issue for me. I ordered a vase online (in stock) to find out I'd receive it in 6 months! Amanda went above and beyond- found the item I was looking for, gift wrapped it and had it waiting for pick up in 20 minutes. I'll never buy from them online again.... however I'll gladly take time out of my day to drive over and purchase from their brick and mortar. AAA+++ for Amanda!!!
I hadn't heard of Jonathan Adler until my girlfriend told me. She wanted to buy their Talitha Credenze. So we bought it for appx USD$ 3,600. We also bought one of their medium size bowls, in blue. When it arrived it wasn't blue, it was teal. We called them and they told us that it was final sale, but they will let us exchange it for something else or give us a store credit. They sent us an email will all the details. We packed it exactly how they asked will exactly all the details they gave us and paid postage and returned it. For some reason, they refused the parcel and returned it to us and USPS charged us over $25 to accept the parcel. I called JA and spoke with a very nice lady, and she looked into it and said she could see that it was refused, but had no idea why. She asked me to send an email with a picture of the box. I did it right away. Nest day we received an email with a return label. This infuriated me. What about the $25 we paid to accept the parcel because of their incompetence? We exchanged numerous email and each of their responses were argumentative. Hello....we just spent almost $4,000 to buy 1 piece of furniture, we are not lying about the $25. Its not about the money, its about the principle. They asked for the receipt, but unfortunately USPS hadn't given any receipt. And according to JA, since we don't have the receipt, we are apparently lying about the $25. Well....good on them for providing such amazing service. Small claims court it is....because its about the principle and I can't let them get away with this.
I Absolutely Love every single item . My home is filled with several beautiful pieces . Their one of a kind , great quality and style . The customer service is like no other . My favorite Designer in Los Angeles by Far
After visiting this attractive store several times, I've still purchased nothing. It strikes me as a high-end accessories shop that appeals to interior designers more than practical homeowners. They have a variety of black and white ceramics, some rather whimsical, and carry a line of lacquered cocktail tables in bright colors. There are unique lamps, expensive openwork screens and table napkins in eye-catching colors with geometic patterns. Although I liked many of their pieces, I thought much of it was overpriced.
Terrible customer service. Condescending and rude. The credenza arrived with drawers misaligned. We emailed customer service stating one drawer sits higher than the other and they responded the drawers are supposed to be misaligned side by side. We emailed them again stating one drawer sits higher than the other. They wrote back 'As previously stated...' They went on to state it was our responsibility to look at the pictures on their website, that the pictures on the site show the drawers are purposely misaligned. We went back and looked at the website, if you zoom in you can see the drawers are misaligned side by side. Our issue is that one drawer sits higher than the other. This product is poor quality and the customer service is the worst. No excuse for the rudeness.
Great manager, team and customer service. Thank you so much Daniel for being patient Yousif
I absolutely love Jonathan Adler San Francisco! I've been blown away in a short amount of time by how kind, helpful, professional, responsive and efficient the team at this store is. They are truly awesome. Be supportive of JA SF, and when the smoke clears go shop there. Jonathan Adler furniture is exquisite. It is the polar opposite of Ikea. I only mention Ikea because so many people still buy from them rather than investing in well-made furniture. I highly recommend that people spend more and invest in good furniture that not only looks incredible but lasts a lifetime. This is also much better for our environment which Ikea is ruining by making total crap that lasts for 1 use or 1 yr and then goes to landfill! And not only is Jonathan Adler furniture gorgeous,, but the company is really cool and environmentally conscious. I discovered that quickly when talking with the wonderful Waiton at JA San Francisco. Thanks for being a great Jonathan Adler location to make San Francisco proud!
The most incredibly rude staff- I asked a question about where the sales associate might be to inquire about purchasing something that I was clearly holding by the register in my hand- the women working on the window responded ' I don't know why?' with the most incredibly dismissive tone. There were also empty boxes and wrapping laying around everywhere carelessly. Terrible experience
I have two Mr. Godfrey chairs from Jonathan Adler - love the fabric and the chairs and had excellent service from the store manager. The workmanship on the chairs is HORRIBLE. One was replaced...second is worse. There is no end to the increase in ripples that show up in the fabric on both chairs. Absolutely no quality control.
Purchased a new sofa and two chairs. First delivery attempt- fail. The Sofa was undeliverable because of damage and the freight company tried to walk the fabric covered chairs, that were not properly wrapped through the pouring rain. Next the store recommends that I accept all the furniture and just take photos of it as a place holder!!! No thanks. I inform them that If they can't let me know when my new, undamaged, properly packed furniture is due to arrive; that I'll cancel my order. Next:several emails claiming that they 'have my back' and are 'here for me' and the new furniture is on it's way. Second failed delivery occurs after no communication- I literally get a phone call from the freight company the day before with the delivery time. There are no chairs and I can only assume the discolored, damaged sofa they tried to deliver was the same one that was undeliverable several weeks before. After refusing delivery I phoned the store and was informed that refunding my money was above the pay grade of the sales person who initially helped me. Louis, the manager, never contacted me. I of course emailed him- no reply. I'm sure my credit card company will refund my money eventually . I will never buy so much as a candle from Jonathan Adler again. I'm amazed that a high end company like this could be so incompetent and willing to loose customers.
That he has a sense of humor is made obvious by one of the statements in his manifesto - 'We believe that when it comes to decorating, the wife is always right. Unless the husband is gay.' That he knows his merchandise is ridiculously overpriced is evident as well - 'We believe in blowing your nest egg on our pots.' (That he's pretentious clearly is proven by his incessant use of the royal 'we.') The eponymous Jonathan Adler provides those with lots of disposable income decorative pottery, limited-appeal furniture, lamps, and rugs, attractive bedding, lacquer bath accessories, and ceramic tableware. If you're in the market for a couch priced at $3,150 or - among the lower-priced items - a $75 pet bowl or $45 wastepaper basket, then this is the place for you.
There is some varied and interesting color to some of the merchandise, which is why I stepped in while heading to the 'Jane' cafe next door. Upon entrance, I was immediately intercepted to be asked 'And what brings you in today?', a question which can be taken two ways but I gave the shopkeeper the benefit of the doubt that she was trying to be helpful and said I was just passing by and thought I'd browse. But the next question confirmed the intent of the questioning ('So do you live in the neighborhood?). Now I own my home in Noe Valley (outright) and a weekend house in The Sea Ranch, but that is no shopkeeper's business and i detest this kind of veiled snobbery and wannabe exclusivity. This is San Francisco for &%$#@ sake, and a shop run like this is anathema to its essence. Try to be welcoming. Also, they have A LOT of 70's-ish French Provincial style furniture in there painted white. Jonathan Adler, however hard you try you're never going to make that happen.
I went into Johnathan Adler looking for a couch. Walk in and immediately was greeted by Justin. He was so nice I ended up getting a couch and a bed. He them introduced me 2 McKay who I worked with after regarding delivery times etc. I LOVE my purchases. Also a few weeks later went back & got a marble top side table which I LOVE as well. Highly recommend ask for McKay or Justin for advice they will assist U well.
Amanda was exceptional! She helped us with days worth of work and always with a smile. We are furnishing a place in NYC, from LA, during a pandemic, so we cannot travel. Not easy. But she took such good care of us.
A+++ service. The store is conveniently offering curbside pickup because of Covid. I called in around 4:45 (right before they closed at 5) and and Gerard was able to get in my order, gift wrap it, and bring it out curbside all within 10 mins. It was beautifully wrapped and my friend absolutely loved her gift! The whole process was seamless and smooth, and Gerard is an absolute angel.
Purchased a new sofa and two chairs. First delivery attempt- fail. The Sofa was undeliverable because of damage and the freight company tried to walk the fabric covered chairs, that were not properly wrapped through the pouring rain. Next the store recommends that I accept all the furniture and just take photos of it as a place holder!!! No thanks. I inform them that If they can't let me know when my new, undamaged, properly packed furniture is due to arrive; that I'll cancel my order. Next:several emails claiming that they 'have my back' and are 'here for me' and the new furniture is on it's way. Second failed delivery occurs after no communication- I literally get a phone call from the freight company the day before with the delivery time. There are no chairs and I can only assume the discolored, damaged sofa they tried to deliver was the same one that was undeliverable several weeks before. After refusing delivery I phoned the store and was informed that refunding my money was above the pay grade of the sales person who initially helped me. Louis, the manager, never contacted me. I of course emailed him- no reply. I'm sure my credit card company will refund my money eventually . I will never buy so much as a candle from Jonathan Adler again. I'm amazed that a high end company like this could be so incompetent and willing to loose customers.
A special shout out to their fabulous Assistant Store Manager, Gerald. After a very disappointing and disturbing experience with the company web site and online customer service, I phoned the local store. Gerald was professional, kind and fabulous. I must say, he made my experience what a retail experience should be like. Thank you Gerald ... a true gem!
I'm so impressed how this location handled a major issue for me. I ordered a vase online (in stock) to find out I'd receive it in 6 months! Amanda went above and beyond- found the item I was looking for, gift wrapped it and had it waiting for pick up in 20 minutes. I'll never buy from them online again.... however I'll gladly take time out of my day to drive over and purchase from their brick and mortar. AAA+++ for Amanda!!!
After the stellar attention and expertise that I experienced here I had to write a review. I was warmly welcomed and asked if I needed help. I was left to wander throughout the large store without being followed or harangued. When I asked a salesperson a question she couldn't have been more responsive and professional. I ended up purchasing a pillow that was located in a different store and both saleswomen went beyond the call of duty to locate the pillow and ship it to me. I will definitely shop here again!!!
The best customer service in town! I often go to the store and every single time they exceed my expectations. I have known Gerard the Assistant Store Manger for a while now and he is so amazing! He is so helpful and knowledgable and goes out of his way to make sure I find what I am looking for and follows up with me regularly. I love shopping from Gerard, its fun and seamless. I just met the new General Manager Jose and what a delightful experience. Jose is so talented and has transformed the store into a magical wonderland. He made sure he spend time and gave me so many ideas. The pair are outstanding and I look forward to going back very soon. Jonathan Adler on Melrose is A+++++++ and a magical haven.
Amanda was exceptional! She helped us with days worth of work and always with a smile. We are furnishing a place in NYC, from LA, during a pandemic, so we cannot travel. Not easy. But she took such good care of us.
Unless you're loaded, I recommend just skipping by this place. But it beckons. I stopped when I saw this cute jar that said XANAX on it and had to check it out. Must've been how Alice felt. I think it was like $50 or something. Another jar, a giant one, that said QUAALUDES on it became a momentary obsession: high-bouncing lover, I must have you. Only one thing could have stopped me (I didn't know at the time) but it was the old price mistake. 'I believe that one is $79.99?' Must have you. And it rang up for around $140 or something. I knew it wasn't happening even as I said I'd be back because I didn't want to carry it around the museum. Cute shit here. Didn't know it was a big store with online stuff too. I'm a fan.
I placed an online order 12/8/22 that was confirmed by JA on 12/9/22. When it didn't show tracking by 12/22/22 I emailed customer service and never received a response. I tried chatting online and was told that my issue would be expedited and customer service would get back to me. Nobody did. On 12/28, I called customer service and was told that they would overnight a replacement order to arrive 12/29. They told me that they couldn't guarantee UPS getting it to me timely but promised that it would ship on 12/28/22 by next day air. When I tried to track my shipment I found that the new order didn't show on my account and the old order showed as fulfilled. I called customer service, again, and was told that it didn't actually ship timely. They did offer to refund the original shipping cost. Customer service was terrible, never once got back to me and still blew it when they could have fixed it. Nice stuff but if this is how little they care about their customers, they can keep it. Plenty of other nice stuff in the world.
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