Lebeda vs. Stearns And Foster
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Lebeda
Lebeda is an Iowa based mattress manufacturer and brand that is well-known for their innerspring, hybrid, and memory foam options. Their mattresses are very competitively priced and most folks find their Lebeda mattresses comfortable. There are some complaints about customer service and durability.
Stearns And Foster
Stearns and Foster has been around for over 150 years with its last few decades being a part of the mattress conglomerate Tempur-Sealy along with brands like Tempur-Pedic and Sealy brands. With such a long legacy, they have become a recognizable name-brand known for luxury craftsmanship and high profile hybrid designs. With most customers experiencing the pillowy comfort they are known for, there have also been reports of durability concerns from customers over the recent years.
Based on our aggregated reviews and our scoring method, we recommend Lebeda in this match up!
Mattress Score
Overall Score:
Lebeda: 8.1/10
Stearns And Foster: 7.3/10
Customer Satisfaction:
Lebeda: 8.2/10
Stearns And Foster: 7.2/10
Price Value:
Lebeda: 8.2/10
Stearns And Foster: 7.5/10
No Back Pain:
Lebeda: 8.3/10
Stearns And Foster: 6.5/10
Price:
Lebeda: $135-$3649
Stearns And Foster: $1699-$8998
Lebeda:
Get Yours Now
Stearns And Foster:
Buy Online: Get Best Deals
Lebeda's Owner Satisfaction
With customer reviews, it is easy to condense benefits and drawbacks. However, it can be a difficult thing to stay focused on after reading hundreds of reviews. Sleepers have had both good and bad things to say about these mattresses. Some reviewers report being happy with their selection, but others aren't so sure.
Lebeda's Supportiveness
A mattress that supports your body is what matters to a healthy spine. If you have a bed that doesn't support you, a mattress that aligns the spine could give you a much better sleeping life. These mattresses offered good support at first, but some had issues with comfort over the long term.
Edge Support
Most will find these mattresses to be fine for edge support, which is well received by those that like to lay close to the edge of the mattress. Those that have bigger frames may still experience some sagging along the edges.
Lebeda's Durability
Brands that have good quality control and materials will likely also have good durability. Some folks may find issues if companies don't have these attributes. Unfortunately, customers give these mattresses mixed ratings on durability. Some folks report a cozy night's sleep, but others have had comfort issues over a shorter than average time frame. Do a final rundown of the reviews before you purchase.
Stearns And Foster's Owner Satisfaction
If you are considering purchasing, keep reading below for information on feel. Unfortunately, not all customers give them good ratings. Some spoke high praise about their experience, but many others had issues with the feel.
Stearns And Foster's Supportiveness
Most customers report feeling supported on these mattresses, but some had some complaints about feel. For those that are bigger than average, read the customer reviews before buying as you'll want to make sure that your body is perfectly aligned.
Edge Support
For those that want a mattress they can sit on with their legs dangling off the sides, these mattresses provide a good amount of support for most sleepers. That said, some have had issues over the mattress life so make sure to review more if you need edge support for mobility reasons.
Stearns And Foster's Durability
Customers find that durability is one of the most important attributes to finding a mattress. We all want it to be just as comfortable at the beginning as it is a decade later. Unfortunately, not all customers regard these mattresses highly overall on durability, and some have had some problems over the short term. If you are considering buying for nightly use, do some research on the reviews and return policy before purchasing.
Browse Lebeda Customer Reviews
I was looking for a mattress
I was looking for a mattress. I went to 2 mattress stores. The prices were high and the salesperson was rude. I went to Lebeda just to check it out. I thought the prices would out of my price range, but I was mistaking. Taylor was awesome. He listened to my specifications and price range, and suggested a few mattresses. He was very patient as I tried the mattresses. No pressure at all. I purchased a mattress and my brother did too. It is being delivered Thursday. Besides the prices, the product is made locally in Marion Iowa. The mattress is made the day before it is delivered. I would highly recommend it. Taylor is the best!
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Lebeda is a factory direct retail store
Lebeda is a factory direct retail store with their product being made in state. The prices are very competitive! And the quality is fantastic!! The furniture here is a bit pricy but it's super high quality!! Staff is super friendly and knowledgeable without being pushy. He was wonderful! The showroom is well laid out with plenty of room to move and test out mattresses! They have great sales. And great every day prices!! I will be back to get a mattress closer to time of buying a bed frame. Which we may be getting that from here.
Had to replace after 1 year
Had to replace the mattress after 1 year. I don't recommend.
Bad Experience With Manager
I had to deal with a nasty manager at one of the stores so I bought my bed elsewhere.
Great service and mattress
I had a great experience with the staff at Lebeda. They were some of the friendliest staff and extremely honest to deal with. The mattress is also quite comfortable. Great job!
Great customer service
Great customer service from the moment I walked in the door until the bed was delivered and set up. Fair pricing. On-time delivery and set up.
very nice helpful
very nice helpful and easy to talk to. was extremely polite about everything on the floor. Thank you Travis Westfall. Springfield Illinois
Yesterday was my 3rd mattress purchase
Yesterday was my 3rd mattress purchase from Lebeda in Marion. When the bed is delivered, we always have a break down in communiction about what was discussed at the store and what shows on the delivery slip. Last time it was regarding the frame. This time it was regarding hauling the old bed away. Normally this would be frustrating, but Lebeda's delivery guys (Darnell and Mike) are awesome. They always make it right, always on time, super nice and work quickly and effice...ntly. Mike actually helped make the bed in the factory the day before, delivered it and set it up for us. Darnell is a machine. These mattresses must weigh 200 lbs, and he picks it up and carries it by himself like it weighs nothing. Incredible! It goes without saying that these mattresses are the best, but the people representing your company make your business GREAT! Thank you gentlemen for being the best part of Lebeda.
I appreciate how knowledgeable the staff
I appreciate how knowledgeable the staff at Lebeda is about their product. Clint spent as much time with me as I needed in making my mattress set purchase. I am a repeat customer. I had a great shopping experience and I highly recommend both the people and product at Lebeda!
We just ordered our mattress
We just ordered our mattress today and we are super excited for Wednesday to get here so we can pick it up. Wesley, Ames store, was so helpful and patient while answering our many many questions. I can't wait to edit my post to rave about the comfort of our new bed.
We found Brian
We found Brian very helpful in telling us about the differences in mattresses. We relaxed on six different mattresses, agreed on the one we both liked and were on our way home in an hours time. We appreciate a salesman who is knowledgeable but doesn't high pressure you into making a quick decision.
Buying a mattress is not an everyday thing
Buying a mattress is not an everyday thing, however it is something you use everyday. It's a big decision. The bed we purchased is outstanding. It is exactly what we were looking for in terms of size, support, etc. The service is what really stands out far beyond expectation. Scott Huffman gave us the time of day, educated us about different products, and more than helpful. You will not find this type of service or convenience online.
Brook was very helpful
Brook was very helpful in helping me decide on the type of mattress that was right for me. I missed my delivery guys and Laman delivered it to me after store hours the same day and sat it up for me. Awesome customer service. Thank you both!
My experience purchasing my mattress
My experience purchasing my mattress at Lebeda was wonderful! Clint was very helpful and patient with all the questions I had. I love my new mattress. The delivery was also incredibly fast. Great mattress for a great price. Would definitely recommend.
Good experience with Lebeda
Good experience with Lebeda. We’ve purchased three mattress sets from them. Very good product.
My husband and I were both having back
My husband and I were both having back and hip pain. After visiting every mattress store in Dubuque and two furniture stores, we found exactly what we needed at Lebeda. Aden was helpful but never pushy and gave us a great deal plus a military discount! This was the only store that had a platform bed with a real platform, not just a piece of flimsy plywood or wooden slats. It has great support for the flippable mattresses we purchased. They also have sturdy handles on all sides for easy flipping. Even the sheets sold here are top quality at a very reasonable price. We are very happy with our new beds, the price we paid and our aches and pains are getting much better. Top quality at very reasonable prices. You won't be sorry if you shop here! The delivery people were very friendly and professional as well.
Tayler was super helpful
Tayler was super helpful and knowledgeable! She made it a breeze to pick out 4 new mattresses for our home! (2 twins for our kids, a queen and king) Thanks for a enjoyable and speedy experience! A+
We just ordered our first mattress
We just ordered our first mattress from Lebeda today. It’s a no brainer. We had our list of places to compare with Lebeda. Well, after our perfect personal treatment from Clint at the Coralville show room we decided not to look further. Clint was very attentive to our requests. He listened and carefully considered our requests for a mattress. We had a price point. He didn’t pressure us. He gave us plenty of time to test different options. We are impressed! The set is being built on Monday in Marion and to be delivered here in Iowa City on Tuesday. Talk about local shopping being the best! Thank you, Lebeda!
Very nice and helpful place
Very nice and helpful place. Quick turn around time for delivery. Definitely would go back.
I can not say enough good things
I can not say enough good things about store manager, Brian Herrick! He is so knowledgeable and helpful. I really didn’t expect to buy a mattress today as I had just started looking. After Brian helped with all of my concerns, how could I not!?!? I love buying local and Lebeda has always had such a good reputation! Highly recommend!
Purchased an antique bed
Purchased an antique bed. Went to Lebeda in Davenport and was helped by Brian who went above and beyond to help me get what I needed. He was a very pleasant and knowledgeable person to deal with. I really appreciated his customer service. Will not hesitate to go back when I'm in need of their products in the future.
We just purchased our first mattress
We just purchased our first mattress from Lebeda in Moline and were very pleased with the whole experience. My husband has been ill and tires easily so we didn't want to spend time going from store to store. I'm so glad we went to Lebeda first! Laura was very knowledgeable and helpful, and not at all pushy. We found exactly what we were looking for, at a price that was well within our budget. Plus it was in stock! No waiting around for a delivery! We would definitely recommend Lebeda to anyone in the market for new bedding.
I bought my bed from Lebeda
I bought my bed from Lebeda about 10 years ago now, and it is still going strong! We recently stayed in a hotel and it reminded us how much we love our bed! Our kids are almost ready for “real” beds and we will definitely be back to Lebeda to purchase them! Along with the quality, I love the dedication to staying American made! It is hard to find companies dedicated enough to staying local these days, I’m glad I don’t have to worry about that when bed shopping at Lebeda!
Angie was beyond helpful
Angie was beyond helpful in helping me pick out my new mattress/boxspring! I was on a tighter budget and was still able to get an amazing mattress, boxspring, bed frame, mattress protector, two fancy pillows with protectors, and cheap delivery! Overall, I saved about $500 total after everything! They have quality items at affordable prices and really help you without being too salesman-like! I love Lebeda and will always choose and recommend them for any mattress needs!
We had purchased a mattress
We had purchased a mattress for our son years ago and it has held up well. We are return customers.
Lamon was an amazing salesman
Lamon was an amazing salesman and manager! Helped me pick the perfect matress and made the experience great!
I went to all three mattress stores
I went to all three mattress stores on Duff Ave in Ames, explaining that I was looking for two twin beds for my 2.5 and 4.5 year old. The salespeople at the first two stores were pleasant, but they only showed me the cheapest twin beds, likely assuming that is all I'd want for small children, and not giving any guidance on mattress recommendations for children (firm? plush? quality?); I had to specifically inquire if I could get a twin size in some of the higher quality, non...-twin floor models. My last stop was Lebeda, where as soon as I mentioned that I was looking for a twin bed for children, the salesperson provided prompt feedback about recommended firmness level for that age. He also mentioned the ability to add edge supports to the mattress, explaining that when adults lie in a twin bed with a child for story time or getting them to sleep, the adult may tend to fall off the side (especially since twin size is narrow) and this can be prevented with edge supports. The longevity of the mattresses will be determined over the next few years, but I was pleased with the sales experience itself!
Poor Customer Service
Poor Customer Service, discriminatory service. They don't take away your old bedding if you live in a apartment or nursing home. Disabled people can't move their own bedding and haul it away, they don't tell you they won't haul away your old bedding until after the sale do not ever buy from this awful place!!! They did not tell me that they would take the old bed outside for me, and never gave the reason why the wouldn't take the old bedding. You people lost my sale and time I'm telling everyone I know about you people you will lose plenty other sales. By The way Nursing homes are not going to a regular mattress place to buy their mattresses.
Well, I can't say enough
Well, I can't say enough about the quality of a Lebeda mattress. The first mattress I bought was in the mid 1980's for $1000. It was a Legacy 2001 mattress. I have slept on this mattress and rotated it for 30 plus years and have now bought my second Legacy mattress for a fraction more than the original. This mattress is still in good condition but I'm retiring now and want a new one for the rest of my life while I still have a job and can afford the best mattress there is. The quality of sleep is what you will dream about and that's "NO FAKE NEWS". Thank you Brian for all the help in Davenport Iowa.
We purchased our mattress
We purchased our mattress set in the Ames store. We found the sale people to be very friendly and knowledgeable and offered recommendations as to which mattress we should purchase for the back problems that we have. We were however informed the sale had ended the day before our purchase when in fact we are still seeing the sale advertised on TV. We are very happy with the quality of the mattress and the support we get. Would definitely recommend a Lebeda mattress to anyone wishing to purchase.
I just purchased my 5th mattress
I just purchased my 5th mattress set from Lebeda today. I love the sales staff--very helpful and informative without being pushy or pressuring me. Delivery is always smooth and effortless. The beds are of phenomenal quality and the comfort is second to none. I'm also happy that I am supporting a locally owned small business. I highly recommend purchasing from Lebeda!
Went with my sister to help her pick out a mattress
Went with my sister to help her pick out a mattress at the Ames Lebeda and had an awesome experience! Laman was very helpful and didn’t try to sell us the most expensive bed in the store instead he took the time to explain the differences in the mattresses and make sure we get exactly what we wanted!
Our son goes to ISU
Our son goes to ISU and we bought him a mattress for his apartment and was very happy with the product and knowledge of the manager at the Ames store. A year later my husband and I bought a mattress set and had the same great service. No high pressure sales, great product with great warranty!
Do not buy Augusta Plush 2
Do not buy Augusta Plush 2. Seemed ok in showroom but hard as a rock at home.
Helpful, professional
Helpful, professional, friendly service - also enjoy the bed 😁 Thank you Clint, Darrel, and Mike!
I purchased a king size bed
I purchased a king size bed this morning and told Todd i needed it right away. He had the guys make it and delivery for today. What great service from him and Donna. I can't say enough about them in the Lebeda store in Marion . Will be sending people that are shopping for a bed set to you. Again kudo's to you both for everything.
Nice store & great staff
Nice store & great staff! Laman at the Ames store was awesome to work with. We have purchased beds from Lebeda before and know that it is also excellent quality.
The Lebeda in Cedar Falls, Iowa
The Lebeda in Cedar Falls, Iowa is amazing. The woman that worked there was very knowledgeable about her mattresses and recommended the most perfect mattress for us. I will not go anywhere else when we need a new mattress. Very affordable and the very best customer service!
We ordered a new mattress
We ordered a new mattress for a guest room and it could not have been an easier or faster process! Clint was very helpful and friendly. I would definitely refer people to the store.
Had a great purchase experience
Had a great purchase experience with Jake at the Q Street store in Omaha. He really took the time to help us make the best mattress selection for our needs. We've been sleeping on the new mattress for a couple of months now and a lot of the morning aches and pains are gone. I highly recommend Lebeda and the Omaha Q Street store.
Browse Stearns And Foster Customer Reviews
Finally experienced Sleep-full Bliss
Was really considering the new Foam/Gel topped mattresses, just because that is the "new" marketing for mattresses. My wife and I narrowed it down to the Stearns and Foster Reserve Firm and the Sealy Kelburn II. I was so ready for new a mattress as my lower back was always sore each morning. We went back into store and tried the two mattresses and she said I like the Stearns and Foster. I was hoping she'd say the Sealy Hyrbid but I actually felt a traditional style mattress was the best choice. Boy am I glad she chose the Stearns and Foster. THe bed arrived the next day in great condition, we let it air out from the packaging and put on a new mattress protector/topper. She added a little spray of fresh cotton scent to the topper and when we fell into bed that evening, it was bliss. We woke up Sunday morning, actually earlier than we normally do and both said....that is weird, we slept 7 hours and it feels like we slept 10.....and I had no sore back. We just laid there for couple more hours and enjoyed each others company. The Firm mattress is still very soft and with the light topper that carries a bit of filling it, it works perfect for the both of us. I weigh ~180 and the wife is ~120 One of the best purchasing decisions we ever made.
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Made for me!
The S&F Reserve No.2 is absolutely hands down the best mattress I have every layed on in my whole life!! As soon as you lay down on it, you are engulfed by a comfort second to none- sending you to dreamland immediately!!
Five stars
so far, like the product
Very comfortable so far...
We have the mattress for about 1.5 months and so far it's very comfortable. Much better than the last mattress that caved in the middle.
Best night sleep in years good quality
Great
Love the comfort
I have SI joiny dysfunction & was so afraid having a new bed but it did not make my situation any worse. Love the comfort, sturdiness & quality! Hope I can say that in a few years & there is no breakdown.
I love my new mattress best purchase made
The edges stay firm but the bed conforms to your body
Mattress Feels Bespoke
I have never slept better than on my Stearns & Foster Lux Estate Hybrid mattress. A complete restful night's sleep is so important and I had no idea what I was missing until I slept soundly on my new S&F mattress. I now look forward to going to bed and wake up each morning well rested, energized, and excited to greet the new day. I love my Stearns & Foster Lux Estate Hybrid mattress and recommend it frequently. It is a well-built, solid mattress designed to provide lasting comfort and stand the test of time. When my new mattress arrived, I was ecstatic. It was even better than expected. It is beautiful to look at, but is solid, strong, and durable. The hand-tufting, encased coils, edge protection, rich fabric - the precision and craftsmanship - all give this quality mattress a luxury feel. The mattress has a lot of heft and durability. It is a solidly built quality mattress and foundation that feel like they will stand the test of time. *This reviewer received a mattress at no cost as part of a product sampling program.
This mattress is exceptionally adequate
This mattress is a very recent purchase. So far, so good. My hope is it will withstand ordinary wear and tear and afford me a good night's sleep for years to come.
good mattress
very soft and comfortable, but seems to developed cavity over a period of time.
Yes i would buy gain
So far so good
good mattress
still getting used to it
Review from stephanie of Charlotte, NC
I am not accustomed to writing a negative review, especially after reading so many reviews that are positive; but please beware because you too could experience the same circumstances that we are currently experiencing. Unfortunately our experience with the Dartford Ultra Firm Mattress Set is not so positive; perhaps it is possible that we received a “substandard set”. At any rate, my husband and I saved and planned for this very expensive purchase for our retirement comfort and because we wanted a very high quality mattress. Additionally, before we made the decision we read numerous reviews, and we were convinced that this Stearns & Foster mattress would be the best for us. Well we’ve had our set for a little over one year and we have rotated it approximately twelve times just to keep it balanced, and still it has sags and there is a very conspicuous ridge in the middle of it.
We were informed that Macys has a very strong Customer Service satisfaction rate, so we contacted Macy’s regarding our experience and they advised us that an inspector would evaluate our concern and provide feedback to them. As we assumed it would be, the evaluation was not to our advantage. So it appears that the purchase that we thought would be very satisfactory especially given the reputation of Macys and Stearns & Foster, did not provide us with the value, quality and comfort that we expected Macys to stand behind. I would advise everyone to think twice about purchasing a mattress at this price point from Macys.
Review from Mari of Beacon, NY
Purchased adjustable mattress from Sleepy's. I paid almost $4,000 for this mattress. A hole appeared in the mattress after two years. It is getting bigger. Stearns and Foster refuses to either repair this mattress or replace it. I am still paying off this mattress.
Review from Marcel of Farmingville, NY
I have to give Bedding 0 stars. I have the bedding for less than 5 years. My husband and I are senior citizens (72 and 75 years of age). We took the proper steps, according to the Warranty Claim. Which is a process consisting of taking numerous photos of the king size bedding: remove mattress, box spring take photos, measure sinkhole with a string etc. That being said - this was not an easy job. The photos did not show the sinkhole correctly due to our inexperience of performing this task. Our claim was denied. I wanted a representative to come to my home and take professional photos - that is not their policy. They would like us to retake the photos - they do not care that it would be basically a hardship for us to go through that procedure again. Do not buy Stearns and Foster Bedding. What good is the warranty.
Review from Debbie of Levittown, PA
I purchased the Beth Luxury Plush mattress on 5/27/2012 from Ashley Furniture Company. There is a sag in the middle and no matter how much I try not to roll into the sag I wake up in the middle of the night in the center where the sag is with back and hip pain. I read the reviews and realize I am in a hopeless situation. I am waiting for my appointment to have my sag measured but I already feel like it is a waste of time. It's really sad how this company is selling consumers very expensive mattresses and then have all these crazy loopholes in the warranty. Just from the number of consumers that have complained about the same issue I'm sure they realize that this is a major issue with their mattresses. I am already preparing myself to buy a new mattress because it is impossible to sleep on my Luxury Stearns & Foster. I am currently sleeping on a Futon bed in my spare bedroom as I wait for my measurement appointment.
Review from Sonya of High Point, NC
We bought a Stearns & Foster mattress about 3 years ago. We were told it would provide great support for our back. We were also told it would not sink in on each side. This mattress sinks on each side and there is obviously a big hump in the middle. This all started within the first 6 months. We have turned the mattress, stood it up, whatever we could think to get rid of the sunk in parts. We are extremely disgusted that we spent so much on this mattress and are currently shopping for a new mattress. My husband and I are tired of waking up with extreme sore backs. My husband a lot of times ends up on the couch to get a better night's rest.
Review from Yolanda of Washington, DC
I purchased a Stearns and Foster Cora Queen sized mattress from Sleepy's in Maryland in June 2014. After a year, I noticed indentation in the center and on the top corner. I noticed that my body aches and that it's hard to get out of the bed because of the center indentation. For the past six months, I noticed the back aches worsened. I put in a claim form to Stearns customer services on February 26th and have not heard from them. After reading complaints about the same exact thing regarding the Stearns and Foster mattresses, I see I'm not the only one. I paid a lot of money for this. My last mattress lasted the whole 10 years before needing a new one. After reading the complaints, it looks as though it's difficult to get your money back even though you are under warranty.
Review from Love of Fenton, MI
I'd like to start out by saying that I have loved and slept incredibly well on my S&F Thornwood Lux Firm mattress for several years. Additionally, everyone who has slept in my bed has commented on how comfortable it is (even now, admittedly). However, having said that we're at the 6 or 7 yr mark and it's definitely showing signs of wear. I'm a bigger girl, so I understand that takes a toll and can create indentations. I rotate my mattress a few times yearly in an attempt to delay wear, but now it's hard to find a spot without a dip. I tend to wake up in the morning with a sore lower back, and I can no longer sleep in past 7 or 8 hrs. I have read that mattresses tend to give you 7-10 yrs on average, and I was hoping that being a more luxurious and reputable brand I'd make it to the end of that time frame with this one. Although I was looking to possibly replace it with another S&F, some of the reviews of newer models make me question if that would be a wise decision.
Review from Chet of Myrtle Beach, SC
Please beware of a mattress from this Company. We are having the same issues as mentioned by most on this site - sagging and dipping of mattress where you sleep. Stearns & Foster will not do anything. Paid thousands for this mattress. Do not buy this product. Poor craftsmanship and very poor customer service. Beware Beware Beware!!! Would give "0" stars if it were an option. Shame on you Stearns & Foster.
Review from Annette of Boerne, TX
I purchased my third set of Stearns and Foster mattress in June 2014. Eight months after it started to sag. I filed a claim with the retailer, they sent their expert at my expense. Conclusion was that for the warranty to take place the mattress had to have 1-1/2 inch of measurable sag. Out of luck and out of $2,705.17 for the Emilia Rose PL Queen mattress. Needless to say that we cannot sleep on that bed any longer because it may not fulfill S&F's 1-1/2 inch requirement but the mattress sags and there is no good sleep on it, not as the retailer suggestion that the "mattress is conforming to your bodies". Very, very disappointed. I guess that we no longer be purchasing this brand.
Review from Wally of Alexandria, VA
Bought the Stearns & Foster because of thinking more money means better product. No way, it is the opposite with the Stearns & Foster firm baroque. It is very uncomfortable mattress compared to my Serta perfect sleeper. I own Serta perfect sleeper firm already and this Serta is much better for me than Foster. I'm in progress of returning back the Foster any day now just waiting to order another Serta perfect sleeper for half the price and much better comfortness. Now I know when people say more is not better and like channel designer said less is more.
Review from John@CannarsaDesign.com of Saugatuck, MI
I honestly can't believe how awful this mattress is, and I've purchased quite a few over the years. Like many before, I got this one from Art Van because they've always made the process easy, and have a good selection. I went through their mattress match-making system and really took my time selecting. I thought I made a good choice, and was very happy with it at first. Within a year, we both could feel a definite sag in the middle, developed worsening back and hip pain, waking constantly.
I called Art Van and they courteously sent a service rep out to "measure" by stringing a line across the top with weights on both ends. To meet the requirement for "failure" I learned that a mattress has to have a 1 1/2 inch measurable sag. The problem with this is that the plush top mattress can still have the foam and cushion stay "up" while the firm foundation under it has clearly weakened. Mine "measured" about 1 1/4 inches so it appears I'm out of luck. I sure wish I would have looked for reviews because it certainly is easy to find people who have had the same terrible experience. Let the buyer beware.
Review from Megan of Nine Mile Falls , WA
I've read the negative reviews about Stearns & Foster and agree with every one of them. My king mattress is a Queens Gate ultra firm, is five years old and is defective in the center. Of course the fine print in the "warranty" specifies the inches that it has to sag and says I'd have to pay for inspection and transportation. I couldn't figure out why my back and hip (I'm a side sleeper) were hurting and waking me up at night. Then I felt the center of the mattress, which is where I was sleeping, in a moment of revelation. And although you can't see a sag in the middle, you can feel the difference between that area and the parts of the mattress that would be the twin size areas. It's insidious and of course gives the manufacturer an out from giving me any consideration. So I'm sleeping on one side of the mattress, which will also obviously degenerate.
I'll never again buy this brand. I tried to call their customer service number, and was told via recording it'll be closed due to "unforeseen circumstances" and they don't know when it'll open. Lovely. Whatever happened to pride of manufactured product, or customer satisfaction? I'm not even trying to deal with Sears, which is not much better. I'm waiting for Sears to send me the credit card statements so I can send it on in another post.
Review from Jennifer of Mequon, WI
I've read the negative reviews about Stearns & Foster and agree with every one of them. My king mattress is a Queens Gate ultra firm, is five years old and is defective in the center. Of course the fine print in the "warranty" specifies the inches that it has to sag and says I'd have to pay for inspection and transportation. I couldn't figure out why my back and hip (I'm a side sleeper) were hurting and waking me up at night. Then I felt the center of the mattress, which is where I was sleeping, in a moment of revelation. And although you can't see a sag in the middle, you can feel the difference between that area and the parts of the mattress that would be the twin size areas. It's insidious and of course gives the manufacturer an out from giving me any consideration. So I'm sleeping on one side of the mattress, which will also obviously degenerate.
I'll never again buy this brand. I tried to call their customer service number, and was told via recording it'll be closed due to "unforeseen circumstances" and they don't know when it'll open. Lovely. Whatever happened to pride of manufactured product, or customer satisfaction? I'm not even trying to deal with Sears, which is not much better. I'm waiting for Sears to send me the credit card statements so I can send it on in another post.
Review from SUSAN of Fredericksburg, TX
So we received our 4th replacement from Stearns and Foster and decided to switch the type of bed all together. Sears was great to work with, they even credited us $890 on the difference of the upgrade so we paid an additional $300 to go with the lux estate ultra plush hybrid bed. This bed is soft as expected unless our other plush beds that were delivered were hard and felt cheap and the knobs were laying on top of the mattress instead pulled down. The adjustable base sometimes goes down on it own and smells weird still after 3 months. Smells like hay is the only way I can describe it. But I would recommend the lux estate hybrid ultra plush bed if you are looking for the softest bed!
Review from Zorina of San Diego, CA
I would give zero stars if possible. I purchased a high-end Stearns and Foster bed a couple of years ago. I noticed the indentations about a year after purchase. I thought my back and hips were hurting due to exercise, but I think it's this cheaply made bed. I can't believe they are allowed to stay in business with ripping people off. We had a bed before this one for about 20 years and no problems. I don't think beds should cost $3000 and last a year!
Review from Charles of Cedar Park, TX
We bought a Stearns and Foster in March 2013 at Sears in Columbus, OH. We now feel like we need to buy a new mattress because of the indentations and sagging causing us back pain. Will never buy another Stearns and Foster.
Review from jennifer of Dacula, GA
Have this Stearns and Foster high profile for just over a year. 14 mo. to be exact. I weigh approx. 130. Live alone! Stay home 6-8 mo. a yr. This mattress crapped out in about 6 mos.!!! I'm disgusted! 3 grand plus for the Lux! No! I've paid people to rotate, after a few weeks I'm in a rut. Just awful.
Review from Ina of Madison, AL
Bought a bed March 2015. The middle is already sagging. Called the customer service for Sleep Train. Erica informed me that all claims would be denied because I did not have a bar with a leg in the middle of my frame. Of course, I was not informed that was recommended when I first bought the bed for $1800. With all the bad reviews, on this site alone, I will STAY AWAY from any Stearns and Foster bed forever!!! The customer service was of no help. On a side note, as I was talking to the salesman about my problem, someone else walked in with the same problem. Guess what kind of bed that was??? Stearns and Foster.
Review from Rachel of Jacksonville , FL
We purchased a Stearns and Foster king Douglas House LXP with box springs for $2,500+. Clearly this is the worst mattress we have ever owned. Within a year the mattress sagged, though not more than 1 inch. But it was like sleeping in a wagon wheel rut. Hips, shoulders, back and knees ache every night. Stay away from this product.
Review from brad of East St. Paul, MB
We bought our king size mattress about 6 months ago and two months into it there were sagging spots on each side. The indentations are so bad that sleeping has become very uncomfortable. I feel cheated and taken advantage of. Will never EVER buy another S&F product.
Review from Georgia of Avon, IN
I bought the Stearns & Foster Queen mattress for $1500.00 and within 2 years the middle sagged so bad I had a hard time getting out of bed. I am physically fit, normal weight and swim laps regularly, walk and stay active. This bed made me feel tired and achy every morning. I finally replaced it with a Jamison for half the price and sleep great now. I put the S & F upstairs in the guest room but no one wants to sleep on it. It will go out on the curb.
Review from Laura of Brick, NJ
My Husband and I purchased a King Stearns & Foster Mattress/Box Spring from Ashley's Furniture. 22 days after sleeping on the mattress - deep sleep indentations started to incur on both side. I called Ashley's upset and scheduled a rep to come out to measure. 1" in deepest spot (after 22 DAYS!) and rep said warranty only replaces at 1 1/2". Again, why should we even have to call a rep after owning a mattress for 22 days?? I read reviews warning me about sagging issues prior to purchasing and I took a chance that it wouldn't happen to us. Just like other postings - I was also told to just keep having a rep come out until it reaches 1 1/2". Very disappointing that we replaced a good mattress that we had with this one. I will not be purchasing a S&F again.
Review from Byron of Glenmoore, PA
I purchased a Stearns and Foster queen size bed and box spring that was promoted by the sales representative as a superior bed set that was very firm. It was firm to my satisfaction when tested on the showroom floor, so I purchased it believing I was going to receive a very firm, high quality bed set when delivered..Shortly after delivery, the bed dramatically lost its firmness night after night. The normal body indentations you were to expect I read about on the Stearns and Foster website that were surpassed in the first two months.
Updated 12/16/2015 - I purchased a queen Stearns & Foster bed set, and after only a couple of months with just myself sleeping on it, the bed began to sag uncomfortably. But not to the satisfaction of the warranty requirements when measured by an individual Sealy sent out to my house to measure the bed in a place on the bed where it is impossible to sleep. Plus it was measured many hours after I had awaken and was off the bed, whereas any indentation that was there had risen to a perceived normal level. Customer service was unprofessional and unsympathetic when dealing with me and my concerns regarding the purchase of their product and the questioning of their warranty evaluation methods. If you are considering purchasing a Stearns & Foster bed, do your homework by reading the many reviews on the net, test many beds and research the ones you test. Good luck and happy shopping.
Review from Betty of Killeen, TX
I bought a Stearns and Foster Firm Luxury Mattress in March of 2014. I thought I was buying comfort, boy was I wrong. When waking up in morning, we find that our hips are extremely painful (we are both side sleepers). We also find that we roll to the center of bed. I called Ashleys (that's where I bought it from) with my problem. Appointment was made and craftsmen came out. He said that I did not have a depression of 1 1/2 inches and that there was nothing they could do. I said what about my warranty, he said I did not fall in the guidelines. I bought a firm bed not rock hard. So I'm stuck with a product that I cannot use without waking up in pain.
Review from Fernando of Plainville, MA
Paid over $2600 for a king-size Stearns & Foster mattress at Sleepy's. Came with a 10 year guarantee. After 2 years, terrible indentation on both sides where we sleep. After trying to use kit they send from Marshall Mattress and downloading pics, could not do. I am a senior and this was very difficult. Called and asked for representative to come do. After much begging, pleading and screaming they sent rep.
Received a call from Sleepy's only 3 days after this (before rep came) and they told me claim denied and mattress satisfactory. I could not believe my ears. When I said, "Oh really? They haven't even been here yet." Person on phone was speechless. After rep came and actually said to me, "THIS MATTRESS IS HORRIBLE" I got a call days later from Sleepy's telling me depression in worst spot was 1" and warranty Stearns and Foster puts out, depression must be 1 1/2". I told rep, "I am going to chiropractor regularly and what am I supposed to do???" She answered me stating I should call back in January and maybe sinkhole will reach 1 1/2." I could not believed my ears.
This is ridiculous and totally unacceptable. I will be calling back every single month demanding they remeasure. I am so disgusted with both Stearns and Foster and Sleepy's. After reading other reviews, I realize this is ongoing problem and horrible company and mattresses. DO NOT BUY STEARNS AND FOSTER!!!
Review from Tracey of Henrico, VA
I bought the Stearns and Foster Italian Garden mattress and right away it had deep body impressions. It was replaced and the new one only 2 months old has the same deep body impressions. For $2800 I expected more.
Review from Nicholas of Ipswich, MA
Always suspect companies that leave no way of contacting them on their website. At Stearns & Foster's website you can read all kinds of fancy writings, but no e-mail address to contact them. There is an 800 number and good luck trying to talk to alive person there. You can even see the "file a warranty claim" link on their website, but it does not work (broken link). It is a shame... The company sells mattresses for thousands of dollars and does not stand by their products. When it comes to warranty their defective items, it hides behind Sleepy's, Mattress Marshalls and the "fine print" on their warranty. My experience with Stearns & Foster was terrible in all aspects: the product - low quality, the support - none whatsoever, and the people there - always acting like I did something wrong and never at all interested in learning why their product failed.
Review from Dragan of Calgary, AB
Just like most people, our mattress started to get the sinkhole. I called the warranty department who sent us a "kit" so we could measure the sinkhole. It was a pain to take all the pictures with string. I put extra weight on the ends of the string which made a difference, BTW. While we were doing the pictures I discovered that the box spring had a huge sinkhole too. It was becoming a huge pain to get the pictures and do the warranty so we decided to try buying a new box spring for our King size bed which solved the problem. When we received our new box spring we took apart our old box spring and discovered that the metal frame bends super easy. I think the problem is in the box spring for a lot of these mattresses failing. It was cheaper to replace one of the box springs than a new mattress.