I ordered a mattress and box spring
On 4/29/06, I ordered a mattress and box spring from Ethan Allen for $2,500. It was to last a lifetime. On 9/15/08, Ethan Allen replaced the set with the same item. Here it is, 1/2012, and the mattress sags so badly, I am forced to replace it again. What is my recourse with Ethan Allen for a partial rebate?
My husband and I purchased an Ethan Allen Bella Queen Mattress
My husband and I purchased an Ethan Allen Bella Queen Mattress Set about one year ago. The disappointment is almost unbelievable! It is as though this is NOT the same bed we tested in the store. My husband, in particular, wanted this style of bed - not too much padding, but still enough padding to be comfortable. I actually wanted a big pillow top. However, I did try the bed in the store and thought it was comfortable. Once it was delivered, WOW! We were BOTH disappointed immensely. The mattress is the comfort and quality of a mattress set priced at $500 to $600. We have a very old Ethan Allen mattress (20+ years) and it never caved in, but had very little padding as they were made then. We have rooms of furniture bought from them at that same time, and recently bought a 2nd bedroom set and are happy with the furniture that we bought then and now.
Worst Mattresses Ever
Worst Mattresses Ever! My wife and I used to love Ethan Allen. They had awesome designs that we loved. We decided to fully furnish our new house from them. Overall, we were happy with the result except for some issues that varied between annoying (minor) to outright unacceptable (major).
Minor issues: 1) The surface of the corner tables in the main living room were damaged because of the lamps that we put on them. The lamps were from Ethan Allen as well and they were equipped with some form of pads at the bottom to avoid scratching the surface. That pad actually stuck to the surface and when lifting up the lamp, the paint was pulled out from the surface! Needless to say, it was an expensive piece. It happened to both corner tables. 2) The main dresser and bedside small ones we bought for the master bedroom looked great. Except that after a while, the drawers won't open and close properly. When we contacted EA, they told us it must be because of the weather conditions of where we live (hot and humid, although the A/C is running all the time).
Major issue: The memory foam mattresses we bought (qty. 2) were the worst mattresses we ever slept on in our lives. And it wasn't only us; any guest who slept over in the guest room gave the same feedback. They are just horrible. They cause back pain and neck pain. They bulge and form valleys and mountains! Upon calling them, they advised us to give them some time to get used to them! We tried. We never got used to them - $4,000 down the drain. Do not buy mattresses from Ethan Allen.
Don't buy your mattresses from them
Don't buy your mattresses from them, they do not honor their warranty!!!
Ethan Allen's furniture designs
Ethan Allen's furniture designs are beautiful and of great quality. However, I am really disappointed in your service and will not return to furnish the rest of our home with your designs. Having spent a rather significant amount of money on furniture for our daughter's room, this past May, I am surprised that we are still waiting for her bed to arrive this October. The initial delivery was set for June. I took the day off of work to wait for the delivery at the set appointment time. An hour prior to delivery my husband was contacted that the bed arriving was damaged and a new one would need to be made but the rest of the furniture would be delivered. Since we had a delivery appointment for June and a delivery set, we made room for the new furniture. The new dresser, end tables and mirror were dropped off and our daughter's mattress was now on the floor. What was a one night situation, has now been 4 months. Today, you finally arrived to install her bed. My husband took the day off of work to meet the delivery. Too bad your team didn't bring the screws needed to install the headboard or the frame...REALLY? To even add more insult- your team said it was at the warehouse and would probably NOT make it back again today. We have taken two days off of work, had our daughter without a bed for 4 months and making it happen today was not even considered. So sorry Ethan Allen, we were inconveniencing you.
We have been buyers
We have been buyers of Ethan for a long time. Our entire apartment in NYC was furtnished by Ethan Allan. Our home in PA is mostly Ethan Allen as well. our last experience with KOP store was to buy a mattress for our Ethan Allen bed. The mattress turned out to be not of good quality. There are visible depressions on the mattress where we sleep. We called the store and their "technician" came by and opined that the depressions are not deep enough for the mattress to be covered under warranty. I will not buy anything from Ethan Allen any more, their warranty is worthless.
In November
In November, I was on the hunt for a good quality, nice looking, durable & comfortable sofa bed that could withstand the wrath of two young kids and a heavy husband when the wife snored too load. I went to many, many furniture stores throughout the bay area, including an initial visit here w/ Leda Lindsay. With all the research and browsing I did, I still ended up returning to Ethan Allen. I based it on the quality of what i was getting, along w/ the price (it was the last day of their sales event). I purchased the Bennett Queen Sleeper and air mattress w/ the Maxwell Nutmeg fabric. The quality of the sofa frame, mattress frame and fabric were evident. And Leda was very patient and answered many questions during both visits, even made herself available in-between other customers. I've had the sofa 6 months now. I'm very pleased w/ it and the performance of the fabric thus far. I would definitely recommend this sleeper sofa and fabric combination for anyone looking for a quality sofa bed w/ kids. Leda was a great help w/ my purchase decision.
We went in to check out mattresses
We went in to check out mattresses. The entrance is pretty formal so I checked in with reception. She to me to feel free to look around and that the sales lady would be right with us. It's set up like a bunch of rooms. You walk from one complete room to another. The sales lady showed me several mattresses and they had a lot of literature on each one. She seemed as though she wasn't very knowledgable about the beds but was more than willing to get the answers that she was unsure of. Unthinking he was just new. The produces are nice but it takes a month to get a new mattress.
Like many people
Like many people, a back ache prompted me to buy a new mattress. After much research, I selected a bed offered by Ethan Allen and was willing to drive a long distance to purchase it. When the bed arrived at the local warehouse, I was told there would be approximately 7-10 days for delivery to my home. My back ache and sleep were worsening so I called the store and asked if there was any way to expedite the delivery; I didn't expect this special service but tried anyway. To my surprise, the store manager cut some red tape and had my bed delivered in two days. The bed is great, sleep is great, back ache gone. Thank you, Ethan Allen.
Horrible
Horrible !! I'm Sorry for anyone who falls victim to these scammers . They sell used furniture as new . They tell you furniture Is new , But they sell you model of the show room floor . They sell used mattress . As new . If anyone has purchased a mattress from them and it is off white kind of yellow with a Malibu logo on it your mattress is used . Also the furniture they sell if partly defective or they by furniture from other manufactures show room floors that are used as sell as new the last thing I will say is this I witnessed them with my own eyes sell a couch and a mattress that somebody dropped off next to the store trash can to a customer that came in saying that they were in need of a couch and a mattress and then they had very little money and this is what they sold them. I refuse to deliver the couch and Mattress so how was fired two days later
Fantastic furniture
Fantastic furniture store with high end products at a very reasonable price. The thing I like about Ethan Furniture is that it's not a huge chain like "Living Spaces" so you'll get much more personalized service. Employees are very helpful and can answer any questions you have on their furniture. Great assortment of couches, tables, bed frames and much more. I ordered a couch set, dining room table, bed frame and mattress from them. They took care of the delivery and the delivery guys were very professional and put together the furniture pieces perfectly. I love the couch and take naps regularly on it! If you're looking for a quality furniture, exceptional service and a "one-stop-shop" experience, look no further than Ethan Furniture!
My wife and I spent thousands
My wife and I spent thousands of $$$ on our son's entire Ethan Allen bedroom set (Bed Frame, Headboard, Mattress, Night Table, Book Shelf Cabinet, Closet, and Desk w/ Shelves) from this location. Admittedly, that was several years ago but, considering the reason we bought it in the first place (name recognition) and what we actually got (poor quality), and the fact that I am continually reminded of the bad deal we got every time I look at it, try to fix the hardware (again and again), or see how easily the wood stains by anything put on it (it's painted white), I had to finally share my tale w/ the rest of those who spent a lot for subpar furniture. We certainly were misled by the brand name and gave up going back to the saleroom in trying to address our issues w/ the furniture.
Horrible
These are the worst mattresses I have ever purchased! To the tune of almost $4000! As a previous reviewer states, what is in the store is not what shows up to your house. The mattresses I received are queen but don't fill out the bedframes and are not as high as shown in the store. What I received looks like a $500 set from a discounter! After 8 months the mattress was indented an inch deep as verified by a "quality control" inspector from Ethan Allen. I was told by EA customer service that was far off from the 1 1/4" indent that was needed to replace the mattress! Are you kidding me?? Great customer service Ethan Allen! I have spent $40,000 there and will never step foot in EA again. I am out $4000 for junk and have to replace my mattress.
High Priced Mattress, Poor Quality
We purchased an EA hybrid 5 years ago and have been disappointed with 5his mattress for that last 4 years. Mattress was very comfortable for about a year and since then it has gradually lost support. Right now we are sleeping in two sink holes tha5 get deeper every day. The center of the mattress has a huge hump that I need to climb over to get to the other side of the bed, and the mattress looks like there is a mountain running down the center when the bed is made. This mattress is expensive, but is not durable. I didn’t waste my time trying to file a warranty complaint due to experiences I’ve had with poor customer service on another purchase.
Avoid Mattress Purchase
I sought out the Ethan Allen store in my neighbourhood for a mattress by Kingsdown, which they claim make their mattresses, and I chose a medium firm costly mattress. The experience of lying on it in the store was dramatically different than what I have been experiencing at home. While it is very firm, it places pressure on my hips, buttocks, shoulders, not giving to the contours of the body. Most important, Ethan Allen's policy for mattresses is that there is no option for trial or exchange or refund. This has been an unsettling experience.
EA S Plat PL King Mattress and Luna King Foundation Set
12/1/2022 - We purchased an Ethan Allen king mattress and foundation set because we thought it would be "QUALITY" like their furniture. W R O N G. I have never woken up with a backache like I do with this mattress. 1/2 of the time I sleep on a couch which is solid and firm and get a good nights sleep. We paid more for this mattress and foundation than any other mattress and it is the WORST ONE EVER!! After only 4 months or so - we had the Ethan Allen mattress expert come out and measure to see if it was defective. It was just shy of the mark to be returned and replaced. We have always had good luck with another brand but thought we were buying the BEST that there is!! WRONG. They are in the "expert" furniture making business - they surely are not in the category of expert in the mattress business -- that is if they even make their own mattresses. Bottom line - would we ever buy a mattress from Ethan Allen again....NO!!
terrible mattress
I bought this mattress in March to replace a 10 year old Kluft mattress. I read Consumer Reports reviews and it specifically spoke to my needs. However, as soon as we received the mattress I knew something was terrible wrong. The mattress sagged and had lumps. I now have neck aches and shoulder pain because of this mattress. I've had their quality control folks come out twice to evaluate. They measure and groan, but then I get a response from EA that nothing is wrong! Long story short, I'm taking this to next steps. My advice is to stay away from any EA mattress. The quality is terrible!!
Mattress sinks over short period of time
I would not recommend the mattress I purchased at Ethan Allen as it does not provide consistent support within a short time of the requisite life span of a mattress, especially at the price point. Particularly true in the middle of the mattress. As well, the store does not honor the warranty. Bought in Canada.
Doesn't Last
I bought the EA Signature Platinum because I have a bulging disc in my back with sever pain. The mattress was initially great, but after about a year, it's like sleeping in a trough. It now hurts my back just to lay in the bed. I'm extremely disappointed with this expensive purchase. I'm a small-framed woman. I was mislead by the reviews saying that only larger, heavier sleepers reported problems. This mattress does not support even a light-weight sleeper after 12-18 months.