Diamond vs. Englander

Diamond's Owner Satisfaction

Diamond's Supportiveness

Diamond's Durability

Englander's Owner Satisfaction

Englander's Supportiveness

Englander's Durability

Browse Diamond Customer Reviews

Fine so far

Not as good quality as I was expecting, but you get what you pay for.

Really good stuff

I can't complain about this bed -- I am really happy with it and it feels comfortable to me. The only annoyance was that the shipping was late getting to me.

It is an okay bed

I've had a diamond for a couple years and it is definitely an okay bed. My hubby likes it more than I do. I want something more luxurious.

Best bed I ever slept in.

My last three beds are diamond beds. Their longevity isn't as good anymore, but I still love their products and stand by them as a good bed!

Not durable

My bed started falling apart after only 3 months. It feels as if you are sleeping in a valley 10'' deep. We are not heavy people. After 9 months on the bed, we couldn't take it anymore.

Read this

We had two prior Diamond mattresses that we loved so we thought that we should get a third. We finally found a place with one and that is when the problems started. After only a month, it started to sag. It was like sleeping in a gutter. I called and they sent an inspector who said it was a 7/8 sag, which is within the normal range. The problem was when you get on it, it sags way worse. Sure, I am 200lbs and 6 foot, but my wife is the only 100lbs and the same thing was happening to her!

Initially too soft

Purchased the Ethos latex mattress 6 months ago. At first it seemed comfortable, but after 2 months we couldn't sleep on it. We rotated it but nothing helped. Every morning I woke up in terrible back pain. Then I found out that the latex wasn't even latex. 80% polyurethane foam, 6% rayon & 14% latex! This seems like blatant fraud to me as this was very expensive and we thought we were buying pure latex. Very dissappointing.

I love it!

I love soft beds and this one cradles me into a cocoon every night. I absolutey love the way it feels and think it is perfect if someone loves soft mattresses.

Needs time

Maybe it is too soft for me because I feel like it is taking my body some getting used to. But the materials seem to be high quality so I am hoping that my body adjusts.

No thanks

Just doesn't feel right for me. Luckily I was able to send it back right away and the customer service was good.

LOVE

I am finally sleeping through the night again. I had an awful spring mattress and so happy that I opted to get a new latex bed.

I have purchased four mattresses

I have purchased four mattresses from them over the years and am getting ready to purchase a new one. Not that the others need replacing, they are still in great shape, they were left behind in a move unfortunately. Dollar for dollar you won't find a better mattress anywhere. They are incredibly fast as well.

HORRIBLE

HORRIBLE place. I called and spoke with a salesman 2 days before I went in because their store is about an hour away from where I live. I told them exactly what I needed (I needed a custom mattress for my RV). They gave me prices of 2 different mattresses and explained to me the difference. I thought the prices were fair so I showed up and Nick was completely unprofessional. When I told him which bed I was most interested in he quoted me a price almost $250 higher than what I was told just 2 days before. He told me that whoever told me that does not know what they are talking about and he was sorry. I told him sorry does not pay for my gas to get down here. Sorry does give me back the time that I lost. Again he said he was sorry and there was nothing he could do. I even had proof of the prices I was given. When I told him I was going to take my business elsewhere he said "you think you can find a custom mattress for cheaper". I told him I know I can. Later that same day I bought a custom RV mattress 60x72 for $400 including taxes. Plus the mattress I purchased elsewhere was softer, had thicker memory foam, included a cool gel memory foam and had a better warranty. Stay away from these guys. They have no clue what customer service is. The first guy I spoke with on the phone was great but when you get there it is a completely different story. They will jack up the prices at least 35%. Trust me there are better options out there for a custom mattress or a regular sized mattress. You would think getting it directly from the factory would be cheaper but that is definitely NOT the case here.

Don't waste your money

Don't waste your money on this product they won't stand behind it when it counts. I bought this mattress because the sales person told me they would back this product if there were any problems. Well five years into a twenty five year warranty the side seams have pulled apart and the memory foam has failed badly. they sent out a contracted inspector who;s only job is to deny claims not provide the customer with quality service. Save your hard earned money and buy anything else !

They aren't so helpful

They aren't so helpful with a warranty unless you live there. Don't buy these mattresses outside of Utah because they will tell you to send the mattress to them at your cost THEN they will determine if it qualifies under the warranty and they will "fix it". Then you pay to ship it back to your home, even if it falls under their scope of warranty. Bad customer service!

I've bought over 20 mattresses

I've bought over 20 mattresses through the years and my uncle bought hundreds. Ernie is the greatest. Can't believe how he can hoist a mattress on his back and carry it. Hope you are well!

I went here as a kid

I went here as a kid, the owner is a great guy. The location is the best

Comfort that did not last for long

I have owned the Ethos – Tranquility Luxury Medium Mattress (Approx. value $2800). Have been very satisfied with the mattress for around 3-4 years. Even though I have owned this mattress since October of 2014. The mattress was delivered to my Southern California residence in Santa Clarita. During the 1st year of purchase. I have only slept on this mattress once or twice for every 60 to 90 day period, It was not until September of 2015, when I have fully moved back from my Northern California address did I sleep on this mattress on a daily basis. So I have really had a good 3-4 year comfort experience before the mattress started to show the deformity. This deformity has resulted in not being able to sleep on my side of the bed due to the sagging of 1.5 to 2.5 inches over approximately 25% of the mattress. This uneven sagging is observable without the need for anyone to sit or even lean on the mattress. About 4 weeks ago I have contacted the reseller from whom I have purchased this mattress and was given the manufacturer contact information. I contacted Diamond Mattress and was required to submit photos and fax over a warranty claim form. Diamond required to send over an inspector to document and process the warranty claim. Diamond Inspector showed up on April 10, 2019 and took more photos and was able to determine that the deformity maybe corrected by replacing the broken bed foundation. The bed foundation was purchased along with the mattress as supplied from the reseller which happens to be original Diamond Mattress foundation. Additionally, when inspecting the mattress the Diamond inspector was able to expose 8-10 inch tear in the mattress stitching (not related to the foundation issue) which was only observable upon turning the mattress bottom up. The inspector said that Diamond Mattress will contact us within a week. On April 18, we heard back from Diamond and were told that even though the warranty would cover the mattress for 10 years, the mattress foundation would not be covered? Asked about the tear in the mattress and he said something along the lines 'we should have reported this issue upon purchase'? I am speechless as to the lack of common sense of that statement with which the Diamond representative insulted our intelligence. How can the Diamond representative assert that the tear in the mattress was already there upon the time the mattress was purchased and delivered? And assuming that was correct, where is the quality control in releasing and shipping a defective mattress and foundation to a consumer? And how many consumers are likely to flip the mattress on its back looking for such a defect? The mattress warranty states that it may be void if the wrong type of foundation is used. However, even when Diamond has supplied their own foundation, Diamond Mattress would not honor their warranty. My experience has demonstrated that Diamond Mattress Warranty is a lie. Diamond should have stood by their product and I should have been provided with a non-defective foundation for this very expensive mattress set. Bottom line close to $2800 investment in this mattress set which is really only worth to me less than $1000. Effectively, when I have purchased the Diamond Mattress product, I have lost close to $2000. My recommendation to anyone who does not want to go through a similar experience D o N o t B u y a D i a m o n d M a t t r e s s

Forever Warranty is NOT TRUE

I purchased a Diamond mattress (Spinal Comfort) and paid more than I would have because of the 'Forever Warranty' feature sold me. I recently filed a claim because the upper portion (pillow top) is sagging. Diamond Mattress sent Integrated Bedding Group and reported 3/4" depressions on both sides, left and right, and the top left has shifted outward 2" in a 64" long area. The report also includes a faint yellow 30" stain. This was a pee stain from my baby. John, Diamond Mattress Warranty, said the stain voids my warranty. I explained it is a faint stain on the right side and the pillow top of the mattress is sagging on the left with a length of 64". This does not make sense. There is definitely a defect in materials and/or workmanship. FOREVER WARRANTY IS NOT TRUE. DO NOT FALL FOR THIS FEATURE.

Not what I expected, very disappointing.

I bought a Diamond Sleep Princess Pillow Top Mattress last Fall and was really looking forward to finally getting a good night's sleep. I got it home and set up and while it was ok at first, within the first three months it started sagging in the middle and has only gotten worse. Maybe I should've chosen a slightly firmer mattress, but all I know is for the money I paid, I'm very disappointed in the quality of this mattress and will never buy this brand again.

quality complain and no hear my complain

i purchase one mattres from aziz&sons ichra but after one month matress complain start but no boday help me if any one hear my voice so plz resolve my issue company and dealer not copreat with me pathetic quality and pethetic customer service from company side and dealer side i waste money purchase diamond foam

Used 2 years

The first year we were happy, after 2 years the mattress is HORRIBLE. I would avoid buying a mattress from them again

worst futon mattress ever

SO SO SO disappointed in the futon mattress we purchased along with a futon frame- which is just o.k. But I specifically ordered the highest end mattress thinking it would be the best quality. I wouldnt take this for FREE- Sagging, lumpy, cant hardley sit on this let alone sleep on it. We paid a lot of $ for this set and if there was a way to return and get my money back I WOULD in a heartbeat. Lets see if anyone responds.

Rally Split King XL bed

A special thank you to Todd Riecke and Patrick Wolf for going above and beyond to make things right for my husband and I. We purchased a bed from a local retailer and they ordered the wrong bed. The local retailer after many calls back and forth refused to do anything about it. I called the company and talked to Patrick Wolf and between him and Todd, we had the correct mattress delivered to us within a week and a half. We love the plush copper infused bed. I can't rate them high enough for quality and service.

Diamond Mattress Warranty

Were so lucky that the our old mattress had a warranty was covered with Diamond Mattress. The service technician came to our house free of charge and checked found our mattress was sagging and defective. Right away they giving us a chose new mattress from there selection we got the Transformation free of charge and delivered to our house. Great Quality and very comfortable love the Mattress. THANK YOU SO MUCH!! such a wonderful people who care for your comfort.

Diamond mattress

Was a comfortable mattress for the short term. After a couple years it started to sag. After complaining to the company and a futile service call , I was sent a letter stating that it was due to body impressions and would service it at my transportation expense. It was a $3000 mistake. There was a bulge on the top sidewall of the mattress. Don't waste your hard earned money on this inferior overpriced mattress. I now sleep on a Beautyrest Black Medium firm.. Much better sleep.

Browse Englander Customer Reviews

Few months in, started sagging

I bought a latex Englander pillow top bed about 6 years ago, in the store it was super comfortable but after I got it (Queen size) and had it for a few months it started sagging. I only weigh 143 and it shouldn't do that. Within a few years it was awful. When it became horrible, I called them and spoke with the customer service team, I sent pictures and documented how bad it was. The bed I had was discontinued, and they actually replaced it with a top of the line pillow top mattress--it was their best model, and probably about an $1800 mattress. I was thrilled, now 6 months into it--I have to turn the thing constantly to avoid the sagging. It is almost as bad as the other one and I completely hate it. I bought a new bed this week. I really wanted it to work out but these are just not great. I can say their customer service was excellent, but I would never recommend these. They aren't cheap and they are so uncomfortable--I can't imagine 2 people on one that weigh more than me.

Started sagging in eight months

We spent $1150+ on an E-gel, cool gel technology Queen, and after about 8 months it started to sag. Englander sent someone over to check the bed and we were told it was 'expected' wear and tear - I'm furious - less than 2 years old - absolutely awful and I am doing everything in my power to spread the word everywhere on the net about this company and their expensive, sagging mattress. :( My $400 mattress was more comfortable after 6 years than this one. I feel bitter about the amount of money and lack of accountability for poor quality, poor durability and crap customer service. Anyone know how to launch a class-action law suit against these clowns?

Bought in the 90s -- still good!

I bought an Englander mattress in December 1996. It was a double-pillow top queen sized mattress with the matching box spring. It is only now that I am thinking of replacing it with a new mattress. I am thinking about a memory foam mattress. This model was the best one that the store carried. For the entire time that I have had the mattress, it was wonderful and very comfortable. The only reason that I am want to replace it, it because of its age. It always had a protective cover on it.

Cheap and good

Just bought a englander capri. Queen size for $396 after tax. So far so good

Best mattress I ever owned

Had a Queen pillowtop for a month now. Absolutely the best Mattress I've ever owned. I saved hundreds of dollars and would recommend The Mattress Outlet and Englander Mattress to anyone that wants a great night's sleep. You do not need to spend thousands to be comfortable. I am completely satisfied with the product.

Love it

We bought a englander back in 05 and have been happy every night since. I feel like I am sleeping on a cloud. Not sure the model but it was about $1200

Worst ever

I bought an Englander Ultimate Visco Pillowtop, expensive, the store went out of business and I am stuck with the worst mattress in the world, it is only two and a half years old and has two holes one on each side and a hump in the middle, pleople learn from my mistake do not buy this mattress. 

Biggest ripoff of my life

Do not buy an Englander mattress. The biggest ripoff in my life of 56 years is the Englander mattress. Only 6 months ago we bought one for over $800.00. I have been sleeping in a hole for 3 months now. Tomorrow i will cut it in half and transport the halves to the wholesaler where I will glue them to the sidewalk in front of the store.

Durability -- NONE

Bought this mattress three months ago and it has a giant hole directly in the middle of the mattress. I am not a big person and can't understand how normal sleep would ever cause something like this to happen. I am so disappointed and all I want is a new mattress, but the store said that the sale was final. I was jipped out of hundreds of dollars.

My back aches and the mattress is falling apart

Six months in and I can't even sleep in this bed because the bedding itself has entirely degraded. I am not a sensitive sleeper and would gladly sleep on a couch any day, but this bed has turned into a painful metal mess. I can't do this to myself.

Constant pain and sagging

Bought this bad a year ago and have been in constant pain since 2 weeks in. The shoddy crafstmanship is unbelievable. Buyer beware!!!

Everyone loves it

I purchased my mattress by chance from an store that was going out of business in 2007. To this day everyone that comes to visit brags about the restful night they get. Nothing but snores from the guest bedroom. I brought my second one, replacing my mattress with an Englander, now I have two. I hope my second one last as long as my first one.

I purchased a king sized mattress

I purchased a king sized mattress and box spring January 2014 - from Beds Beds Beds in Crestwood, The mattress is an Englander Mattress OAKVILLE FM is what is on the tag. I emailed Englander Bedding twice and got no answer - I will try calling the company directly later today. The mattress is lumpy my spouse and I weight about 137-150 each so there is no valid reason why the mattress should be lumpy. I don't know if this complaint will do anything but I quite unhappy with the mattress (the box spring appears ok). I keep hearing Englander mattress stands by their product and so far no response. The mattress before we see that it is lumpy in 3 spots is a firm mattress and we both got a good nights sleep.

Englander Geneseo

Mattress has been sagging for 3-4 years now, and it is only 6 years old! I only weigh 135 pounds! Wake up stiff and sore. Just bought a big name competitor's mattress/box springs and guess what -- all my aches and stiffness went away.

Sags in the middle after 4 months

Bought Englander (hampstead model) mattress. I am a smaller than average person and it started sagging in the middle. Every night I end up rolling into the center. Back and hips sore. Contacted customer service twice several months ago and no one ever responded. Will never buy this brand again. I will check the listings from Consumer Reports before I buy another mattress. Thought this would be better because it was a made in USA company.

Horrible Mattress!!

We purchased this mattress after being told this is a "commercial hotel" brand. We knew w/in the 1st week it was not for us. Very hard, most uncomfortable mattress we have ever owned, began to sag after "one" month. I went to the store we purchased from 3 times, I was told by everyone I spoke to "sorry we can't do anything about it" or "you have to call the manufacturer" or "just lay on it more" . The manufacturer sent a bunch of forms to complete but if it did not sag to their "inch" requirement it did not qualify to return. Any sagging that soon is not good, still uncomfortable, we have regretted this purchase of the ENGLANDER mattress & would not suggest you purchase one at all!!

Sagging less than a year!

After only a few months my full size bed began sagging in the middle. It's the Englander Hampstead model. I'm 140lbs, athletic. Now I wake with back & hip pain (combo sleeper- I change positions through the night). Contacted the manufacturer twice with zero response. The box spring is very cheaply made. Horrible waste of money. Now checking reviews before I buy another bed. Will not purchase this brand again. Never had a bed fail in such a short period of time.

Sagging at 5 months. NOT Good

After 5 months from purchase my mattress started getting a depression in the middle of the mattress, AND a big depression on the side of the bed. And which started causing me back issues due to sleeping a bed with defective support.

check your frame

I purchased my first Englander Pillowtop Mattress in 2008. The one I bought, just like many others on this list of reviews was horrible. within the first couple to three months it Started sagging in the middle. I contacted the retailor I purchased it from and they sent out a tech for measurements (a string with 2 weights-one on each end hang over both sides of bed and check depth in middle) and agreed to replace mattress with a new one. Then about two to three months later the same thing with the new mattress-again replaced. When replacing the second mattress, I looked under the box spring to notice that the boards under the box spring were different than customary ones. At this point, I bought a nine leg bed frame instead of the four leg model and the bed has not had this problem again. Check your box spring and maybe consider changing your frame or possible run boards across it for additional support. Hopefully this help some of you..

Englander Brighton Mattress

We bought an Englander Brighton about 18 months ago. It started sagging so we turned it around. Still sagged. Contacted Englander who referred us to the local dealer. Took them pictures and they were great about replacing it with a new one. We have had this one only 3 months and it is sagging as much as the first one. We weigh 150 lbs and 120 lbs. (Not heavy people.) Totally disappointed with the product. Not sure what well do next. Sure won't buy another Englander. The company may be great, but this mattress is terrible.

Lie about warranty

I reached out a week ago for them because I was looking for the warranty for the beat for the mattress I bought nobody reached out sent me an email nothing just completely ignored me until I think that's some professional and I will never buy another one of these again and my bed I got in 2017 so I know there's a 10-year

Worse mattress I have ever bought

after 1 night these mattresses(2 twin xl). the sagging of the mattresses under where we sleep was unbelievable and continues to get worse,. When elevating the head and feet to sit for reading or watching TV the sitting is like sitting on hard board with no cushion. My bones hurt! I called salesman and they sent out their inspection team and they are going to replace. I’m so concerned about this product and will I get the same outcome? Reading some reviews i see.sagging is a problem. I wish I had my old 25 year old-king Serta back. My husband and I are now having problems with aches and back pain. Wise purchase we ever made.

After 35 years, time to replace

We bought our Lady Englander mattress 35 years ago when we were married and never thought about replacing it. When we climb in we always talk about how comfortable it is. However, after 35 years it is definitely starting to sag a bit. But we have certainly gotten our money's worth. Looking to replace with something very similar.