Casper vs. Stearns And Foster

Casper's Owner Satisfaction

Casper's Supportiveness

Casper's Durability

Stearns And Foster's Owner Satisfaction

Stearns And Foster's Supportiveness

Stearns And Foster's Durability

Browse Casper Customer Reviews

Sanity Saved! - Sandy T

My husband and I both have serious bone and muscular issues. Mine from years of being in the Army and my husband from being run over by a truck two years ago. So, we have been on a quest for better sleep for quite some time. No matter how much money we spent on mattresses; we still woke up stiff and distorted in pain. I kept hearing Glen Beck talking about the Casper mattresses so, I finally ordered one even though we had doubts it could be that much difference. We were just accepting the fact that pain was our present and future. The price was much less than expected and the ordering process was simple and effortless. The mattress and foundation arrived in only a few days, much faster than anticipated. Putting the foundation together took no time at all; then we opened the mattress box and watched in curiosity as it expanded to fit the frame. That night, as we got in bed, we were unsure because it felt so different. Seven hours later (longer by far than either of us had slept in years), I woke up first and as I prepared to ready myself for the struggle of moving stiff, painful joints, I realized, for the first time in more than ten years, there was ZERO pain!! My husband had the same experience! So, thank you, Casper, for being the reason we have a new lease on life...pain free mornings and deep, restful sleep through the night. We are in awe and we bow to your genius. Brava!!!

Best sleep ever! - Travis

By far the best mattress I have ever owned. I will stick with Casper for all of my future mattress needs!

Amazing Comfort and Support - Karen and Tom Stanisce

Unboxing and building the foundation was very easy. The mattress unrolled itself. We did let the mattress air a couple of days for the manufacturing smell to dissipate. Compared to our previous “pillow top” mattress the Casper provides much better all over support on pressure points (hips/shoulders/sacrum). The feeling is indescribable. You don’t sink into it - you’re supported in it. I would definitely recommend Casper to a friend without reservation. In fact, I’d insist they try mine out first (which is what happened to me and I was amazed). The best advertising is a happy customer.

Incredible!! - Diana Young

It fascinated me that it was vacuum sealed. Guys, this is one of the best purchases I have ever made. I also purchased your pillow, which I adore! I was stunned to receive it the day after I ordered it and was incredibly grateful. The bed is everything I hoped for and I thank you for the service I received. You bet I would recommend Casper! Thanks again.

Casper forever! - Alis

This is my Casper and I couldn't be happier! I got us the Casper because I heard good things about it, the whole thing was a great experience: the easiest unpacking, assembling and installing on my bed frame ever! I sleep with my service dog and there is plenty of room, no sagging mattress, not too hot, I give this all a big, fat thumbs up!

Awesome. Just what I needed - Sean

I work 3rd shift and sleeping during the day/afternoon was very difficult. To get to, and stay, asleep. I would have to take sleeping aids and the such. Now, I can just put my head down and I am out like a light. At anytime I want. With no sleep aids. Just head down and out wake up fully rested and ready for another night. Thanx

Love it! - Ashley Neuls

I knew the 'set up' process was going to be easy, but it still surprised me. I got the box into my car and my place all by myself (it's large but manageable), and then it was less than 5 minutes to unbox it and have it ready to go. An absolute breeze. On top of all that, it's a dream to sleep on (you see what I did there?). The mattress is firm enough to be supportive, but also cushions your body and molds to it so nicely. I work out of town for two weeks at a time and when I return home I am just dying to crawl into bed. Worth every penny :)

Worth every penny - Jessica

Easy unpacking, and great to sleep on! I was able to unpack by myself.

Casper - David Allen Threet

Love this bed, sleep is amazing...

Sleeping on a cloud - Lillian Sanchez

I ended up buying everything available: foundation, mattress, pillows, sheets and duvet. When all the boxes arrived I was like a kid in a candy store. I was so ready for a new bed and getting a better night of sleep. Setting up the foundation was super easy, but what I was really ready to see with my own eyes was the mattress coming to life. Once I had everything unboxed and made my bed I couldn’t wait to go to sleep that night. That first night was like sleeping on a cloud. Now after sleeping on the Casper bed for over 2 weeks I have had a better nice sleep, I’m not waking up in the middle of the night trying to find a comfortable spot or waking up in the morning to a sore back. I’m truly impressed and very happy. I will be definitely recommending my family and friends about Casper.

After all these years... - Stephen

Great mattress. So glad to get away from spring-type mattresses that maybe are ok for about a year, and then start to sag. I have spent thousands of dollars on these mattresses, have had them replaced on warranty at least three times over the years. Never go back.

Nothing, nothing helps you sleep better than this mattress. - David Lopshire

From the start I was a little skeptical, but a very good friend recommended Casper. So my wife and I talked and decided to give it a chance. After all, with 100 days to try it out there was only a little effort to lose. So we unpacked the mattress and let it sit open for 24 hours. I have to say, opening the box and cutting the wrapping off was a cool experience. We replaced our mattress with the Casper, kept our original box spring. Night one it was comfortable, firm, cool to the touch, and felt like a hug. Night two I realized that the edge was not as firm as a standard mattress, but then again it was not hard on the edge. I realized that I have been sleeping on the edge of my mattress and it was not doing me any favors. The Casper changed my body alignment in the bed and I am glad it did. After a week we both agreed it was a good mattress. After a month we decided to keep it and discarded our original mattress. It has been over a year now and I would not trade the Casper for anything. If you paid me a million dollars, I would give you the mattress, but I would buy another one and keep the rest of the money. I played college football, weigh over 300 pounds, have bad knees, hips, shoulders, and back, but this mattress allows me to get out of bed without any pain. With my old mattress it would sometimes take me 20 minutes to walk after getting up. With the Casper I hop out of bed with no pain, it is the best part of my day. The best part is the Casper still looks brand new, no depressions or sagging at all. Even the four dogs that fight for position during the day have no effect on the shape if this bed. Now lets discuss the cooling effect. I used to sweat every night in my old bed. The Casper breathes, period. I do not sweat at night any more. It is cool in the summer and adjust perfectly to your temp in winter. I can wear long PJ's and still be comfortable. And then there is the motion of the mattress. Ask my wife and she would tell you that I never get up in the middle of the night anymore. It is not true, but she just does not feel it. I don't feel her get up in the mornings either. I never needed an alarm clock until the Casper, she got up first and her moving would wake me up. Now she gets up and my alarm goes off to wake me up and I think that some days she over slept. Nope, she just got up without me feeling it. If you took the time to read this review, then do yourself a favor and try this mattress. If you don't like it then you are in the vast minority and I have a slightly used mattress to sell you. Give it a try and at the very least you can cut open the wrapping and watch the mattress grow in awe!

Overall Impression of this Mattress - Peyton Todd

In a word, I LOVE this mattress. It's the best I've ever owned. It took me a full month to adapt to it, though, just as the Casper documentation warns. I even considered returning it, but I can now say I have not had better sleep in decades.

Best Sleep in Years - Ryan and J

Bed and foundation arrived fast! Set up was simple and easy. I ordered the foundation as well it sleek and attractive looking super simple to set up. I had been having back problems which my old spring mattress just made worse. It took a few nights to adjust but now I/we sleep better than ever. I wish I would have ordered months ago instead of waiting so long. So happy you offer payments with affirm. End of story we and our dog simply love our CASPER!

Our New Mattress and We are Thrilled! - Aarti

I was skeptical about buying a mattress that comes in a box but when I watched the video on how Casper Co. developed the mattress, I thought what was the worst that could happen, we ship it back within 100 days. I had had a small back pain from sleeping with my 5 year old and sleeping crooked. The Casper mattress was delivered. My husband and I had been playing musical beds with our twin 5 year olds. The moment the bed came into the house, we were like, mommy and daddy are going to sleep in our room in our new bed. In 1 night, my back pain was gone and I slept in the same bed as my husband after weeks of moving from bed to bed in our house. My husband loves the bed and refuses to sleep elsewhere now and I just sneak out of the kids rooms back into the Casper. I think we may buy one for my father for Xmas! Loving the bed! Saved my back and rekindled my marriage, lol, in a manner of speaking. Thanks Casper!

Results - Whitney

I was able to unbox the bed by myself. Some struggle involved, but very doable. I thought the mattress would be squishy like my previous foam mattress. I was surprised at the relative firmness. The results don’t lie, I have been significantly better. Very happy with my Casper.

fantastic - Andrew

unboxing was fine. easy and quick. it’s honestly the best mattress i’ve ever slept on.

Great mattress - Jim Avalon

Setting up the Casper sleep system was fun, simple and fast. We had it unboxed and set up in about 45 Minutes. I was a little worried about having to get used to this type mattress as we have had a waterbed for the past 30 years. Boy was I wrong. From night one, my wife, my dog and I have slept great. My dog even sleeps in in the morning. She doesn't want to get up. This is the most comfortable mattress I have slept on. Great job Casper. Highly recommend it. In fact, one of my sons is considering buying one.

Cover seems great. Easy to get on the bed. - Tania

Yes, easy process to put the frame, foundation and mattress on. I had the best sleep since before I was pregnant and my baby is 7 months now! I'm a side sleeper and I found it super comfy. I actually like that it's lower to the ground than a double sided pillow top, as my dogs can get up and down much more easier now.

It's like sleeping on a cloud - Charmmaine S

I had various spring mattresses for years. After a while, all of those springs can be felt and they press against every part of the body in the most painful way. I would wake up with pain in my neck, hips and the arm on the side I slept the most on during the night. And after doing a month long sleep tracking app, I found that I was only really averaging, at most, 2 hours of deep, restful sleep a night. After only one night I spent four out of the six hours asleep in a deep slumber and had no sleep-related pain. The only downside is that the cooling technology has me adding an extra blanket but that just makes the bed cozier.

Very comfortable bed, supportive enough for my neck and back issues. - Amanda

Love my Casper! I've been sleeping on it for about 2 weeks now, and it's lived up to the hype. It offers enough support for my back and neck, and I can sleep comfortably on my back and side. Was easy to set up and started sleeping in it that very same day.

Sweet...! - Arthur Koch

We have let it "air out" for 5 days, to get ride of the chemical smell, before using. It's still there after a week...

Love the mattress! - Andy

The delivery was 2 days late. Oh well. The product is fantastic.

Love it. - Vanessa

Sleeping great! Waking up with out any back or neck pain. Energy levels during the day have gone up. Happy with my Casper purchase

Great Mattress - Daniela

I had the same spring mattress with a memory foam pad on top for many years and thought it was comfy but my back always hurt. After the first night on my Casper mattress I knew it would be great for my back. I am extremely happy with it and feel very comfortable. I also upgraded from a Full to a Queen and it is the best! Highly recommend it to anyone who likes a comfy and supportive mattress (AKA everyone.).

YAAAAASSS! - Devin

This bed is the JAM! I haven’t slept this well in ages. I usually toss and turn all night long, but with the new Casper, and only a few days in, I’ve already noticed that I am actually getting a full night’s sleep as well as waking up not feeling exhausted and achy. This bed is basically like sleeping on a perfect cloud. We also purchased the pillows and that was the icing on the cake to make it that much better. My body is already thanking me!

YAAAAASSS! - Devin

Sleeping through the night is actually a thing? Who knew!

Defines how sleep should be experienced! - Martha

I works nights as a paramedic and I was starting to experience horrible back pain. This mattress just sucks you in. I also feel like this is perfect for someone who sleeps during the day. It muffled vibration so when my little one walks in and bangs on the side of the mattress I don’t feel it. Thank you Casper!

Defines how sleep should be experienced! - Martha

I works nights as a paramedic and I was starting to experience horrible back pain. This mattress just sucks you in. I also feel like this is perfect for someone who sleeps during the day. It muffled vibration so when my little one walks in and bangs on the side of the mattress I don’t feel it. Thank you Casper!

Comfortable bed, great buying experience - Kyle

Get a bed over the internet? Get a bed in a box? Get a bed without comparing it next to dozens of other possibilities? These are all out of the box concepts (get it?) but it worked for me and my wife. The bed was delivered to my door less than 48 hours after I ordered it. The box was incredibly heavy and it required some muscle to take it to my bedroom. It also required work to unwrap it. But compared to going to a local store and picking it up, it was 100 times easier. The bed itself is very high quality and comfortable. We have the original high end memory foam bed in our hour. This bed is as good if not better than that bed - for fraction of the price. We are getting great night of sleep as a result. I would never buy a bed any other way and from another brand.

Best sleep of my life! - Victoria

The unboxing experience was super easy literally no tools needed just putting everything together, I had got the foundation, metal bed frame, mattress, and bed sheets and everything feels amazing, perfect height all together and it all felt greatly made. The sheets feel just like hotel sheets, I love them. Next I’ll be getting the pillows!

My Daughter LOVES her new Casper! - Robert Kirby

Here's a little secret. I used to work for a large mattress company, I know mattresses. When my Daughter complained of the lousy spring bed she had, I knew what I wanted to do. Truly, the best way to buy a bed is to simply have one sent to your home, with a free-trial, it is a no-brainer. I was not home when the bed arrived, my Daughter and Son set it up, easy, they said. But the next morning, when my Daughter awoke, she was all smiles. "I had the best night of sleep, ever! Thanks, Dad!" That's all I needed to hear. Thank you Casper.

Excellent! I am so glad I opted for the Casper! - Susan Matthews

Tremendous difference from my former traditional mattress. I would definitely recommend to anyone who is interested in making the change!

Durgen - Haifeng

Fast delivery and great product. I woke up feeling very well rested.

Wonderful mattress - William Morton

Easy unboxing. Love sleeping on it. I would and have recommended this to friends.

Impressed the first night - Alexis

Unboxing the mattress was easy. The experience of sleeping on the mattress far surpassed my expectations. Despite the break-in period, teh morning after the first night sleeping on the mattress, I knew I have been lacking restful sleep up until now. My previous mattress was a spring with a foam topping. every morning I would wake up with some hip pain but never thought it was my mattress, but rather the shoes I was wearing throughout the day. After my first night on the Casper mattress, no pain. Beyond grateful for the most restful sleep I have had in a long time.

Great Sleep @ a great price - Lindsay

Love the mattress! It was either the casper or a matress for 3,000 and im glad I saved my money and went with casper. I have one of those name brand memory foam mattresses in my spare room and you cant tell the difference between that and the casper mattress. I am very happy with my purchase!

I loveeeee it - Vanity

It was super easy to unpack !

Great mattress & GREAT PILLOWS! - Patty Kaplan

The unboxing experience was good. The only problem I had is....I ordered the mattress on Wednesday the day before Thanksgiving. We were in Palm Beach, BUT we live in Chicago. I told the manager that we would not be home until Monday. She said it doesn't go out for 2 days, which would have been Monday. On Thursday (Thanksgiving) I received an email from UPS that the bed was going to be delivered on Friday, the day AFTER Thanksgiving. IT WAS A BIG FIASCO trying to reschedule the shipment. I spent half a day, contacting the store, UPS AND then the following week, I couldn't get the bed delivered. The girl at the store got that done for me. IF THE STORE WOULD HAVE LISTEN TO ME, WHEN I TOLD HER THAT I WOULD NOT BE HOME, THIS WOULD NOT HAVE HAPPENED. IT TOOK A LOT OF TIME ON MY PART, AND I AM NOT HAPPY ABOUT IT!

great - Rudy

yes, highly recommended

Browse Stearns And Foster Customer Reviews

Finally experienced Sleep-full Bliss

Was really considering the new Foam/Gel topped mattresses, just because that is the "new" marketing for mattresses. My wife and I narrowed it down to the Stearns and Foster Reserve Firm and the Sealy Kelburn II. I was so ready for new a mattress as my lower back was always sore each morning. We went back into store and tried the two mattresses and she said I like the Stearns and Foster. I was hoping she'd say the Sealy Hyrbid but I actually felt a traditional style mattress was the best choice. Boy am I glad she chose the Stearns and Foster. THe bed arrived the next day in great condition, we let it air out from the packaging and put on a new mattress protector/topper. She added a little spray of fresh cotton scent to the topper and when we fell into bed that evening, it was bliss. We woke up Sunday morning, actually earlier than we normally do and both said....that is weird, we slept 7 hours and it feels like we slept 10.....and I had no sore back. We just laid there for couple more hours and enjoyed each others company. The Firm mattress is still very soft and with the light topper that carries a bit of filling it, it works perfect for the both of us. I weigh ~180 and the wife is ~120 One of the best purchasing decisions we ever made.

Made for me!

The S&F Reserve No.2 is absolutely hands down the best mattress I have every layed on in my whole life!! As soon as you lay down on it, you are engulfed by a comfort second to none- sending you to dreamland immediately!!

Five stars

so far, like the product

Very comfortable so far...

We have the mattress for about 1.5 months and so far it's very comfortable. Much better than the last mattress that caved in the middle.

Best night sleep in years good quality

Great

Love the comfort

I have SI joiny dysfunction & was so afraid having a new bed but it did not make my situation any worse. Love the comfort, sturdiness & quality! Hope I can say that in a few years & there is no breakdown.

I love my new mattress best purchase made

The edges stay firm but the bed conforms to your body

Mattress Feels Bespoke

I have never slept better than on my Stearns & Foster Lux Estate Hybrid mattress. A complete restful night's sleep is so important and I had no idea what I was missing until I slept soundly on my new S&F mattress. I now look forward to going to bed and wake up each morning well rested, energized, and excited to greet the new day. I love my Stearns & Foster Lux Estate Hybrid mattress and recommend it frequently. It is a well-built, solid mattress designed to provide lasting comfort and stand the test of time. When my new mattress arrived, I was ecstatic. It was even better than expected. It is beautiful to look at, but is solid, strong, and durable. The hand-tufting, encased coils, edge protection, rich fabric - the precision and craftsmanship - all give this quality mattress a luxury feel. The mattress has a lot of heft and durability. It is a solidly built quality mattress and foundation that feel like they will stand the test of time. *This reviewer received a mattress at no cost as part of a product sampling program.

This mattress is exceptionally adequate

This mattress is a very recent purchase. So far, so good. My hope is it will withstand ordinary wear and tear and afford me a good night's sleep for years to come.

good mattress

very soft and comfortable, but seems to developed cavity over a period of time.

Yes i would buy gain

So far so good

good mattress

still getting used to it

Review from stephanie of Charlotte, NC

I am not accustomed to writing a negative review, especially after reading so many reviews that are positive; but please beware because you too could experience the same circumstances that we are currently experiencing. Unfortunately our experience with the Dartford Ultra Firm Mattress Set is not so positive; perhaps it is possible that we received a “substandard set”. At any rate, my husband and I saved and planned for this very expensive purchase for our retirement comfort and because we wanted a very high quality mattress. Additionally, before we made the decision we read numerous reviews, and we were convinced that this Stearns & Foster mattress would be the best for us. Well we’ve had our set for a little over one year and we have rotated it approximately twelve times just to keep it balanced, and still it has sags and there is a very conspicuous ridge in the middle of it.

We were informed that Macys has a very strong Customer Service satisfaction rate, so we contacted Macy’s regarding our experience and they advised us that an inspector would evaluate our concern and provide feedback to them. As we assumed it would be, the evaluation was not to our advantage. So it appears that the purchase that we thought would be very satisfactory especially given the reputation of Macys and Stearns & Foster, did not provide us with the value, quality and comfort that we expected Macys to stand behind. I would advise everyone to think twice about purchasing a mattress at this price point from Macys.

Review from Mari of Beacon, NY

Purchased adjustable mattress from Sleepy's. I paid almost $4,000 for this mattress. A hole appeared in the mattress after two years. It is getting bigger. Stearns and Foster refuses to either repair this mattress or replace it. I am still paying off this mattress.

Review from Marcel of Farmingville, NY

I have to give Bedding 0 stars. I have the bedding for less than 5 years. My husband and I are senior citizens (72 and 75 years of age). We took the proper steps, according to the Warranty Claim. Which is a process consisting of taking numerous photos of the king size bedding: remove mattress, box spring take photos, measure sinkhole with a string etc. That being said - this was not an easy job. The photos did not show the sinkhole correctly due to our inexperience of performing this task. Our claim was denied. I wanted a representative to come to my home and take professional photos - that is not their policy. They would like us to retake the photos - they do not care that it would be basically a hardship for us to go through that procedure again. Do not buy Stearns and Foster Bedding. What good is the warranty.

Review from Debbie of Levittown, PA

I purchased the Beth Luxury Plush mattress on 5/27/2012 from Ashley Furniture Company. There is a sag in the middle and no matter how much I try not to roll into the sag I wake up in the middle of the night in the center where the sag is with back and hip pain. I read the reviews and realize I am in a hopeless situation. I am waiting for my appointment to have my sag measured but I already feel like it is a waste of time. It's really sad how this company is selling consumers very expensive mattresses and then have all these crazy loopholes in the warranty. Just from the number of consumers that have complained about the same issue I'm sure they realize that this is a major issue with their mattresses. I am already preparing myself to buy a new mattress because it is impossible to sleep on my Luxury Stearns & Foster. I am currently sleeping on a Futon bed in my spare bedroom as I wait for my measurement appointment.

Review from Sonya of High Point, NC

We bought a Stearns & Foster mattress about 3 years ago. We were told it would provide great support for our back. We were also told it would not sink in on each side. This mattress sinks on each side and there is obviously a big hump in the middle. This all started within the first 6 months. We have turned the mattress, stood it up, whatever we could think to get rid of the sunk in parts. We are extremely disgusted that we spent so much on this mattress and are currently shopping for a new mattress. My husband and I are tired of waking up with extreme sore backs. My husband a lot of times ends up on the couch to get a better night's rest.

Review from Yolanda of Washington, DC

I purchased a Stearns and Foster Cora Queen sized mattress from Sleepy's in Maryland in June 2014. After a year, I noticed indentation in the center and on the top corner. I noticed that my body aches and that it's hard to get out of the bed because of the center indentation. For the past six months, I noticed the back aches worsened. I put in a claim form to Stearns customer services on February 26th and have not heard from them. After reading complaints about the same exact thing regarding the Stearns and Foster mattresses, I see I'm not the only one. I paid a lot of money for this. My last mattress lasted the whole 10 years before needing a new one. After reading the complaints, it looks as though it's difficult to get your money back even though you are under warranty.

Review from Love of Fenton, MI

I'd like to start out by saying that I have loved and slept incredibly well on my S&F Thornwood Lux Firm mattress for several years. Additionally, everyone who has slept in my bed has commented on how comfortable it is (even now, admittedly). However, having said that we're at the 6 or 7 yr mark and it's definitely showing signs of wear. I'm a bigger girl, so I understand that takes a toll and can create indentations. I rotate my mattress a few times yearly in an attempt to delay wear, but now it's hard to find a spot without a dip. I tend to wake up in the morning with a sore lower back, and I can no longer sleep in past 7 or 8 hrs. I have read that mattresses tend to give you 7-10 yrs on average, and I was hoping that being a more luxurious and reputable brand I'd make it to the end of that time frame with this one. Although I was looking to possibly replace it with another S&F, some of the reviews of newer models make me question if that would be a wise decision.

Review from Chet of Myrtle Beach, SC

Please beware of a mattress from this Company. We are having the same issues as mentioned by most on this site - sagging and dipping of mattress where you sleep. Stearns & Foster will not do anything. Paid thousands for this mattress. Do not buy this product. Poor craftsmanship and very poor customer service. Beware Beware Beware!!! Would give "0" stars if it were an option. Shame on you Stearns & Foster.

Review from Annette of Boerne, TX

I purchased my third set of Stearns and Foster mattress in June 2014. Eight months after it started to sag. I filed a claim with the retailer, they sent their expert at my expense. Conclusion was that for the warranty to take place the mattress had to have 1-1/2 inch of measurable sag. Out of luck and out of $2,705.17 for the Emilia Rose PL Queen mattress. Needless to say that we cannot sleep on that bed any longer because it may not fulfill S&F's 1-1/2 inch requirement but the mattress sags and there is no good sleep on it, not as the retailer suggestion that the "mattress is conforming to your bodies". Very, very disappointed. I guess that we no longer be purchasing this brand.

Review from Wally of Alexandria, VA

Bought the Stearns & Foster because of thinking more money means better product. No way, it is the opposite with the Stearns & Foster firm baroque. It is very uncomfortable mattress compared to my Serta perfect sleeper. I own Serta perfect sleeper firm already and this Serta is much better for me than Foster. I'm in progress of returning back the Foster any day now just waiting to order another Serta perfect sleeper for half the price and much better comfortness. Now I know when people say more is not better and like channel designer said less is more.

Review from John@CannarsaDesign.com of Saugatuck, MI

I honestly can't believe how awful this mattress is, and I've purchased quite a few over the years. Like many before, I got this one from Art Van because they've always made the process easy, and have a good selection. I went through their mattress match-making system and really took my time selecting. I thought I made a good choice, and was very happy with it at first. Within a year, we both could feel a definite sag in the middle, developed worsening back and hip pain, waking constantly.

I called Art Van and they courteously sent a service rep out to "measure" by stringing a line across the top with weights on both ends. To meet the requirement for "failure" I learned that a mattress has to have a 1 1/2 inch measurable sag. The problem with this is that the plush top mattress can still have the foam and cushion stay "up" while the firm foundation under it has clearly weakened. Mine "measured" about 1 1/4 inches so it appears I'm out of luck. I sure wish I would have looked for reviews because it certainly is easy to find people who have had the same terrible experience. Let the buyer beware.

Review from Megan of Nine Mile Falls , WA

I've read the negative reviews about Stearns & Foster and agree with every one of them. My king mattress is a Queens Gate ultra firm, is five years old and is defective in the center. Of course the fine print in the "warranty" specifies the inches that it has to sag and says I'd have to pay for inspection and transportation. I couldn't figure out why my back and hip (I'm a side sleeper) were hurting and waking me up at night. Then I felt the center of the mattress, which is where I was sleeping, in a moment of revelation. And although you can't see a sag in the middle, you can feel the difference between that area and the parts of the mattress that would be the twin size areas. It's insidious and of course gives the manufacturer an out from giving me any consideration. So I'm sleeping on one side of the mattress, which will also obviously degenerate.

I'll never again buy this brand. I tried to call their customer service number, and was told via recording it'll be closed due to "unforeseen circumstances" and they don't know when it'll open. Lovely. Whatever happened to pride of manufactured product, or customer satisfaction? I'm not even trying to deal with Sears, which is not much better. I'm waiting for Sears to send me the credit card statements so I can send it on in another post.

Review from Jennifer of Mequon, WI

I've read the negative reviews about Stearns & Foster and agree with every one of them. My king mattress is a Queens Gate ultra firm, is five years old and is defective in the center. Of course the fine print in the "warranty" specifies the inches that it has to sag and says I'd have to pay for inspection and transportation. I couldn't figure out why my back and hip (I'm a side sleeper) were hurting and waking me up at night. Then I felt the center of the mattress, which is where I was sleeping, in a moment of revelation. And although you can't see a sag in the middle, you can feel the difference between that area and the parts of the mattress that would be the twin size areas. It's insidious and of course gives the manufacturer an out from giving me any consideration. So I'm sleeping on one side of the mattress, which will also obviously degenerate.

I'll never again buy this brand. I tried to call their customer service number, and was told via recording it'll be closed due to "unforeseen circumstances" and they don't know when it'll open. Lovely. Whatever happened to pride of manufactured product, or customer satisfaction? I'm not even trying to deal with Sears, which is not much better. I'm waiting for Sears to send me the credit card statements so I can send it on in another post.

Review from SUSAN of Fredericksburg, TX

So we received our 4th replacement from Stearns and Foster and decided to switch the type of bed all together. Sears was great to work with, they even credited us $890 on the difference of the upgrade so we paid an additional $300 to go with the lux estate ultra plush hybrid bed. This bed is soft as expected unless our other plush beds that were delivered were hard and felt cheap and the knobs were laying on top of the mattress instead pulled down. The adjustable base sometimes goes down on it own and smells weird still after 3 months. Smells like hay is the only way I can describe it. But I would recommend the lux estate hybrid ultra plush bed if you are looking for the softest bed!

Review from Zorina of San Diego, CA

I would give zero stars if possible. I purchased a high-end Stearns and Foster bed a couple of years ago. I noticed the indentations about a year after purchase. I thought my back and hips were hurting due to exercise, but I think it's this cheaply made bed. I can't believe they are allowed to stay in business with ripping people off. We had a bed before this one for about 20 years and no problems. I don't think beds should cost $3000 and last a year!

Review from Charles of Cedar Park, TX

We bought a Stearns and Foster in March 2013 at Sears in Columbus, OH. We now feel like we need to buy a new mattress because of the indentations and sagging causing us back pain. Will never buy another Stearns and Foster.

Review from jennifer of Dacula, GA

Have this Stearns and Foster high profile for just over a year. 14 mo. to be exact. I weigh approx. 130. Live alone! Stay home 6-8 mo. a yr. This mattress crapped out in about 6 mos.!!! I'm disgusted! 3 grand plus for the Lux! No! I've paid people to rotate, after a few weeks I'm in a rut. Just awful.

Review from Ina of Madison, AL

Bought a bed March 2015. The middle is already sagging. Called the customer service for Sleep Train. Erica informed me that all claims would be denied because I did not have a bar with a leg in the middle of my frame. Of course, I was not informed that was recommended when I first bought the bed for $1800. With all the bad reviews, on this site alone, I will STAY AWAY from any Stearns and Foster bed forever!!! The customer service was of no help. On a side note, as I was talking to the salesman about my problem, someone else walked in with the same problem. Guess what kind of bed that was??? Stearns and Foster.

Review from Rachel of Jacksonville , FL

We purchased a Stearns and Foster king Douglas House LXP with box springs for $2,500+. Clearly this is the worst mattress we have ever owned. Within a year the mattress sagged, though not more than 1 inch. But it was like sleeping in a wagon wheel rut. Hips, shoulders, back and knees ache every night. Stay away from this product.

Review from brad of East St. Paul, MB

We bought our king size mattress about 6 months ago and two months into it there were sagging spots on each side. The indentations are so bad that sleeping has become very uncomfortable. I feel cheated and taken advantage of. Will never EVER buy another S&F product.

Review from Georgia of Avon, IN

I bought the Stearns & Foster Queen mattress for $1500.00 and within 2 years the middle sagged so bad I had a hard time getting out of bed. I am physically fit, normal weight and swim laps regularly, walk and stay active. This bed made me feel tired and achy every morning. I finally replaced it with a Jamison for half the price and sleep great now. I put the S & F upstairs in the guest room but no one wants to sleep on it. It will go out on the curb.

Review from Laura of Brick, NJ

My Husband and I purchased a King Stearns & Foster Mattress/Box Spring from Ashley's Furniture. 22 days after sleeping on the mattress - deep sleep indentations started to incur on both side. I called Ashley's upset and scheduled a rep to come out to measure. 1" in deepest spot (after 22 DAYS!) and rep said warranty only replaces at 1 1/2". Again, why should we even have to call a rep after owning a mattress for 22 days?? I read reviews warning me about sagging issues prior to purchasing and I took a chance that it wouldn't happen to us. Just like other postings - I was also told to just keep having a rep come out until it reaches 1 1/2". Very disappointing that we replaced a good mattress that we had with this one. I will not be purchasing a S&F again.

Review from Byron of Glenmoore, PA

I purchased a Stearns and Foster queen size bed and box spring that was promoted by the sales representative as a superior bed set that was very firm. It was firm to my satisfaction when tested on the showroom floor, so I purchased it believing I was going to receive a very firm, high quality bed set when delivered..Shortly after delivery, the bed dramatically lost its firmness night after night. The normal body indentations you were to expect I read about on the Stearns and Foster website that were surpassed in the first two months.

Updated 12/16/2015 - I purchased a queen Stearns & Foster bed set, and after only a couple of months with just myself sleeping on it, the bed began to sag uncomfortably. But not to the satisfaction of the warranty requirements when measured by an individual Sealy sent out to my house to measure the bed in a place on the bed where it is impossible to sleep. Plus it was measured many hours after I had awaken and was off the bed, whereas any indentation that was there had risen to a perceived normal level. Customer service was unprofessional and unsympathetic when dealing with me and my concerns regarding the purchase of their product and the questioning of their warranty evaluation methods. If you are considering purchasing a Stearns & Foster bed, do your homework by reading the many reviews on the net, test many beds and research the ones you test. Good luck and happy shopping.

Review from Betty of Killeen, TX

I bought a Stearns and Foster Firm Luxury Mattress in March of 2014. I thought I was buying comfort, boy was I wrong. When waking up in morning, we find that our hips are extremely painful (we are both side sleepers). We also find that we roll to the center of bed. I called Ashleys (that's where I bought it from) with my problem. Appointment was made and craftsmen came out. He said that I did not have a depression of 1 1/2 inches and that there was nothing they could do. I said what about my warranty, he said I did not fall in the guidelines. I bought a firm bed not rock hard. So I'm stuck with a product that I cannot use without waking up in pain.

Review from Fernando of Plainville, MA

Paid over $2600 for a king-size Stearns & Foster mattress at Sleepy's. Came with a 10 year guarantee. After 2 years, terrible indentation on both sides where we sleep. After trying to use kit they send from Marshall Mattress and downloading pics, could not do. I am a senior and this was very difficult. Called and asked for representative to come do. After much begging, pleading and screaming they sent rep.

Received a call from Sleepy's only 3 days after this (before rep came) and they told me claim denied and mattress satisfactory. I could not believe my ears. When I said, "Oh really? They haven't even been here yet." Person on phone was speechless. After rep came and actually said to me, "THIS MATTRESS IS HORRIBLE" I got a call days later from Sleepy's telling me depression in worst spot was 1" and warranty Stearns and Foster puts out, depression must be 1 1/2". I told rep, "I am going to chiropractor regularly and what am I supposed to do???" She answered me stating I should call back in January and maybe sinkhole will reach 1 1/2." I could not believed my ears.

This is ridiculous and totally unacceptable. I will be calling back every single month demanding they remeasure. I am so disgusted with both Stearns and Foster and Sleepy's. After reading other reviews, I realize this is ongoing problem and horrible company and mattresses. DO NOT BUY STEARNS AND FOSTER!!!

Review from Tracey of Henrico, VA

I bought the Stearns and Foster Italian Garden mattress and right away it had deep body impressions. It was replaced and the new one only 2 months old has the same deep body impressions. For $2800 I expected more.

Review from Nicholas of Ipswich, MA

Always suspect companies that leave no way of contacting them on their website. At Stearns & Foster's website you can read all kinds of fancy writings, but no e-mail address to contact them. There is an 800 number and good luck trying to talk to alive person there. You can even see the "file a warranty claim" link on their website, but it does not work (broken link). It is a shame... The company sells mattresses for thousands of dollars and does not stand by their products. When it comes to warranty their defective items, it hides behind Sleepy's, Mattress Marshalls and the "fine print" on their warranty. My experience with Stearns & Foster was terrible in all aspects: the product - low quality, the support - none whatsoever, and the people there - always acting like I did something wrong and never at all interested in learning why their product failed.

Review from Dragan of Calgary, AB

Just like most people, our mattress started to get the sinkhole. I called the warranty department who sent us a "kit" so we could measure the sinkhole. It was a pain to take all the pictures with string. I put extra weight on the ends of the string which made a difference, BTW. While we were doing the pictures I discovered that the box spring had a huge sinkhole too. It was becoming a huge pain to get the pictures and do the warranty so we decided to try buying a new box spring for our King size bed which solved the problem. When we received our new box spring we took apart our old box spring and discovered that the metal frame bends super easy. I think the problem is in the box spring for a lot of these mattresses failing. It was cheaper to replace one of the box springs than a new mattress.