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Review data analysis vs. average comparable mattressAutumn 2024 Updates: Ashley Furniture mattresses are usually delivered in 2-4 weeks. Recent customers have mixed reviews about durability and order fulfillment.
Ashley Furniture, otherwise known as Ashley Homestore, is a well known global furniture retailer and manufacturer that also crafts its own brand of mattresses, Ashley Sleep and Chime. Within this brand, Ashley offers both innerspring and memory foam mattresses. However, with extremely low prices, there are some reports of durability issues over a short period of time. Read on for the full drilldown.
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Top 150 Overall
Overall Score: 8.3/10
Customer Satisfaction: 8.2/10
Price Value: 8.2/10
No Back Pain: 8.7/10
Price: $298-$2099
Trial Period: 30 Days
See More ScoresAshley crafts a variety of mattresses under the brand Ashley Sleep. These include innerspring, hybrid, and memory foam options. With a variety of low price points and firmness options to choose from, sleepers looking for temporary mattress options may find what they are looking for. However, there are some complaints from customers about durability issues for these mattresses.
If long term comfort is a priority, take a look at our list of top rated mattresses to find options that customers have given good scores to. Specifically, our list of top rated mattresses for the money may be the most helpful on your search.
Ashley Furniture HomeStore manufactures Ashley Sleep mattresses, which consist of innerspring, pocket coil hybrid, and memory foam options. They offer mattresses with varying thicknesses and materials with trendy materials like green tea infused foam for less odor. Overall, Ashley Sleep prices are very competitive, but there are some complaints about durability from customers, which means these mattresses may be better for temporary solutions than long-term sleeping.
The pros: Innerspring and memory foam options for a competitive price point for the materials. Some on-trend materials that help with cooling and odor.
The cons: There are some reports of early sagging and durability issues with some of these mattresses.
Ashley Sleep's mattresses include memory foam, innerspring, and hybrid options. These mattresses come with different thickness options and varying price points -- though they are still quite low compared to other online mattresses. We'll go through each of their lines below and discuss the ins and outs of their offerings so you can learn what to get.
Innerspring
Ashley Sleep's innerspring options are made of a thin layer of foam (either gel or memory foam), followed by another layer of foam to the firmness specification of the mattress and with a thickness dependent on the price point, and lastly a bonnell coil system for added support. The Bonita Spring mattress offers gel memory foam and zoned pressure relief foam, which help with airflow and cooling. Also, there are multiple firmness options available. While these get good initial comfort scores from most customers, there were some that disagreed with the perceived quality, with some feeling the support systems and describing durability issues.
The pros of these mattresses are that there are a good variety of firmness and price point.
The cons are that some sleepers report quicker sagging and some issues with perceived quality.
Price Range: $298-$2599
Final Score: 8.2 / 10
Memory Foam
Ashley Sleep's memory foam options are very straight forward compared to the innerspring options. There are 10+ different options that range from firm to plush, and have higher or lower profiles based on price. Their flagship mid-line option is called Gruve 10'' Memory Foam Mattress. It is 10'' in profile, has a cooling cover, a layer of cooling green tea and charcoal infused foam comfort layer, perforated transition foam layer, and a high-density foam base. These mattresses get good scores from sleepers overall initially, but there were some issues reported on durability and initial comfort for some sleepers. Mainly this stemmed from firmness disagreements and some durability issues.
The pros: Price ranges from very cheap to competitive with other online options. Range of firmness options.
The cons: Some report that there are issues with durability and initial comfort with some of these mattresses.
Price Range: $479-$2599
Final Score: 8.3 / 10
Hybrid
Ashley Sleep's hybrid mattresses come in a variety of thickness and firmness varieties. Each option comes with layers of memory foam on the top layers and pocketed coil systems below that act independently to support the spine. They offer very affordable options, including a 12'' Twin Hybrid in a Box. Their most popular version is the 10 inch hybrid in a box, which is extremely affordable at under $500 for a queen. It comes with high density gel memory foam and quilt foam above a pocketed coil support system. Overall, most customers report liking the feel of these mattresses at first, but there were some disagreements from sleepers on durability and perceived quality over time.
The pros: Variety of low-priced hybrid mattress options.
The cons: Some sleepers report durability issues and feeling discomfort at times.
Price Range: $279-$1599
Final Score: 8.5 / 10
We've only had this for a week, but we've never slept so soundly. It's by far the most comfortable mattress we've ever had. The price is great too
The mattress arrived well packaged, all rolled up and in one compact, tall box. This made it easier for us to move the mattress upstairs, and I can imagine this would translate well to those who are moving. Once we unrolled the mattress, we noticed the slightly off-putting smell, as other reviewers have also noted; however, it dissipated within a day. The mattress inflated to its full size by the end of the afternoon, which was surprising, given how compactly it was delivered.
The mattress sleeps very comfortably. The 13 inch gives it a nice height, and while the gel pillow top (on top of the memory foam) may be too soft for some, we found it to be just right. What stood out to us was how well the other half of the mattress didn't disturb when one person moved around, even with the softness of the top. Overall, very comfortable memory foam mattress option that comes in easy to maneuver packaging.
purchased for my daughter who likes to 'snuggle in' at night. Perfect for her- soft and cozy, cushy top layer but decent support
Great bed but super hot and extra soft. The gel does not work like I thought it would.
Bed is very soft and seems to insulate when we have the heated blanket on the top. For the price, my husband & I are sleeping fine.
It was comfortable for about a month, then it got a very low place where your hips lay.I would not buy it again.
Product is true to description. Very comfortable to sleep on. Improves quality of sleep.
So happy with this mattress!! Feels like sleeping on a cloud
Great mattress for chronic back pain sufferers. Very comfortable in any sleeping position. No need to buy a more expensive brand. Love it.
We are loving our new mattress we bought a month sag it's great to get a good nights sleep!
I bought this about a month ago. I did not go to the store to try it out so I had no idea what it was going to be like. After we received delivery we were so delighted to find just how comfortable this mattress is. We sleep so much better on this mattress, better than we expected. Could not be happier with this choice.
I bought this mattress 3 days ago, I'm used to a soft memory foam mattress, and this is a firm foam/gel mattress. The first night wasn't sure I was going to get comfortable, and next thing I knew I woke up refreshed! I haven't had near amount of back and neck pain and sleep great at night. I would have to say it's because of this purchase!
Instant relief from morning lower back pain. Highly recommend purchase.
Bought this a month ago and my husband is in love with this matress! I was hesitant to trying a different kind of matress vs. What we've purchased in the past, but this was the best decision ever!
This has the features of a high dollar bed at half the price. Have not had a issue with it yet.
Bought this 2 months ago! My lower back feels so much better ! Such a great night sleep! Worth every penny!
Wow, what a great mattress! Prior to purchasing this mattress I was experiencing really bad lower back pain almost every morning. At first I couldn’t figure out if it was my box-spring, mattress or something else... After receiving the new mattress I realized my old spring mattress was causing my pain after all! The VERY first morning I woke up the pain in my back was gone. The memory foam material is so much more comfortable than the traditional spring style mattresses. My girlfriend is also a huge fan because if I get up in the middle of the night it won’t disturb her side of the bed. We both agree that we are getting a better night sleep as a result of purchasing this product. I would highly recommend this mattress to anyone who is experiencing aches and pains or just simply wants to get a better night sleep.
We purchased this bed over a month ago and I am very pleased with it. I was very skeptical about a foam mattress but this is very comfortable and supportive. Good purchase.
Good mattress for a great price!! It is definitely in the firm category.
I am happy with the comfort and style. Old mattress had developed a sag.
I had no issues with ordering or receiving the mattress. The issue was it killed my wife's back to sleep on the mattress. It was so bad for her that she often ended up sleeping on the couch. For me I seemed to sleep well for about six hours but anything beyond that and my back would begin to hurt as well but not as bad as my wife's. She is a back sleeper and I am a stomach sleeper. So I guess it's safe to say that the Perfect 10 mattress is not for everyone..
Bought a year ago. It was good for the first 6 months. But after that back pain every night. It's very comfortable for about 2-3 hours, after that you start sinking into matress. Not recommend.
I feel this is an overpriced mattress topper, not a mattress. Would not put hase again. It was very expensive, there is nothing to it.
Loved the memory foam mattress for the first six months. Comfortable and no disturbance from partner moving. Now 3 years later it is horrible. I have to sit all the way up to roll over and get woken up every time my husband gets out of bed or rolls over. Mattress is very gushy.
Summary FEELS LIKE A BLOCK OF CEMENT! WASTE OF money! Purchased this matress & Boxspring 6 Mos ago,slept on 1 NIGHT! Had Rash all over body so unzipped case only to find HUNDREDS OF BUGS! After 6 days of calls to CO spoke w/ no less than 9 ppl & jumping thru hoops & going to store w/ 12 pics of inside casing & E.R Visit for Rash,finally received a replacement & I DID NOT RECEIVE THE (PLUSH SOFT),instead a quite firm Rep!Also Mem foam pillows were horrid!! Due to back issues I need soft! SO here we are 7 mos later & I'M SLEEPING IN MY RECLINER/HUBBY ON COUCH! Would never purchase anything again from ASHLEY>>PLUS THE STORE IS NOW CLOSED! HUGE WASTE OF HARD EARNED MONEY & NOTHING TO GO PURCHASE ANOTHER with! Should have not deleted pics from cell,would have loved to put those on here also!
I am writing this review only because I ruined my $12000, my 3-4 months time, my comfort, piece of mind, and my trust because of Ashley Furniture store and I do not want other people make the same mistake I made. Please do not consider what I include in this review as my madness or frustration, it is an exact real story that happens to anybody dealing with Ashley Furniture stores. First of all, the whole company is scam and everybody (even their employers and their delivery guys complain about their lies and I heard lies from all of them) are mad at Ashley, and I do not know where some of these 5 stars in google coming from (I guess they make some fake accounts to randomly put 5-stars review for them if you look at their history they only have 1 review and it is Ashley). I recommend for ASHLEY review take a look at YELP (2.5-starts even with their fake 5-star review) or other online review platforms. I am hugely surprised how they have maintained in business in the US with this awful customer service. Regarding my experience with them, please be cautious (scared-scared-scared) of these names: DAVID, SAHAR, KALY, TOBY They are professional liars/scammers. Initially, they treat you as if they love you so you feel they are the nicest people. The purpose is to attract you and catch you in their traps. Their tricks to do that includes: Hey body come here I give you great discount (while the original price is 3 times higher), we protect your furniture for 5 years, push you to buy tonight because tonight we have a great deal and we want you to take advantage of our great deal, we have 48 months finances, and so on and so forth. Unfortunately, we were fooled by SAHAR (salesperson working in Dublin store) and she connected us to a so-called manage David in Colma store. They asked us to open a credit card for financing 2 days beforehand, but at the time of payment, David added 10% to the whole purchase because of financing. It was the first lie and we got a hard inquiry and credit score dropped hugely and could not use that with 10% more (we bought $11000 things from Ashly and with the finance, it was $14500). They are very professional scammers and do their best to catch you in a trap so you cannot decide. Therefore, we had to pay all upfront that was very stressful for us. Then David pushed us to buy a protection plan but we did not trust them to have protection plan. After payment (November 27th) they set our delivery for 3 weeks later (December 14th), while we were previously promised by SAHAR for 3-4 day delivery. The most awful part of the experience is after 3 weeks they changed the time of delivery 2 times and push it back to the very late afternoon. 3 delivery guys brought us some of our items. When we looked at them, we were shocked. After 3 weeks they brought us garbage, damaged, scratched, and even some floor samples instead of brand new. They broke my door, damaged my wall, hugely scratched my hardwood floor and damaged my house, and we only got only 25% of our stuff that looked pretty much like floor samples, although they charged me for brand new. Interestingly, it turned out the delivery guys faked my wife’s signature (signature forgery) that I did not have any complain about $2130 damage they caused to my property (floor, wall, door, entrance Lanscape lights). After 10 times calling and spending 10 hours , they scheduled us for another delivery (January 5th) and promised to refund my delivery fee because of the inconvenience. New delivery guys brought the same items (broken, damaged, scratched, floor samples...). After that, we had 3-4 more deliveries (total I guess 8 times) every time something was missing and damaged. Finally, we had to accept all the garbage they delivered to us since we got tired of their lies and mental problems we had got from them. All in all, they are professional and educated on how to play with you mentally so you give up. If you wanna waste 3-4 months of your life, your money, your mental health, and finally receive a bunch of garbage buy from Ashley
Let me state this first: I am 64 years old and joints not so young anymore so I am picky. I was excited when I saw this Hybrid since it stated it was soft and plush. It is not either. I could feel the springs through the side and the top Read More
Extremely happy with the comfort these mattresses offer. Firm enough for those that prefer to sleep on their back or stomach. Yet, soft enough for side sleepers too. I bought two of these in the twin size for my kids. I’ve slept on these about 12 or Read More
Got this for a small bedroom, it lays great.my grandchildren stated that slept well. But the best is that my yorkies think that it is their bed lol
Our grandson loves it
Wasn't sure what to expect considering we were ordering it online but I don't regret making that purchase. This was a mattress for my daughters bedroom and it's one of the best mattresses in the house.
Very comfortable
I love the bed! It's my third one that I have purchased. Easy to open and good to go in less than 48 hrs! Thanks!
I’m very happy and satisfied with the 12 inch hybrid twin mattress, it’s just what I expected and the price it’s worth
I love this mattress so much. I got one for myself and after sleeping on it for a year I ended up getting another one for my daughter. She would toss and turn all night on her firm foam mattress but would fall asleep instantly on this one. It lit Read More
Love the mattress, it is so comfortable and very soft. I totally recommend this mattress.
I bought this mattress last May for my son since he was transitioning to a toddler bed. I decided to skip the toddler bed altogether and just bought him a full size platform bed. My son sleeps pretty well on it, but he can sleep pretty much any Read More
I am using this mattress for 2 weeks. Its comfortable. A little stiff for me. Oveeall v good quality and would recommend to anyone.
My 93 year old grandmother loves this mattress. She has no complaints about her body at all. I love that it is soft and hard at the same time for her small frame. Excellent purchase.
I bought this mattress during the COVID pandemic when all stores were closed. I needed a mattress and bought it based solely of the reviews. It is not too hard nor too soft of a bed. Personally I enjoy firm beds and wished I got it a Read More
love it-considering getting a queen size to replace our existing bed-only down fall is it is extremely heavy to move to clean under but the comfort out weighs it all
Very Good. Sleeping well
Loved this mattress so much, I ordered another one for my daughter a month later!
The mattress is soft and it inflated to 12 inches. Very comfortable. My daughter love her mattress. Will purchase the full also.
Mattress is just as described. Purchased for my son. He likes it just fine.
Great mattress not to soft or hard just perfect!
Great buy! My kid’s love it! Very comfortable!
Brought this mattress for my 12yr grandson and he loves it. Soon as it was taken out the box and expanded, he sat and laid on it. He said it was very comfortable.
As soon as I opened the box, the mattress began expanding. The whole process didn't take more than a few min. I was able to sleep on it that night. It is a very comfortable mattress. I was pleasantly surprised by the value for the money!
Love love love this mattress for my 3 year old son. Every time I lay down with him I fall asleep. Firm when you first lay on it, but soft to cradle you. I will be buying another one for my other child!
Purchased mattress for guest room so haven’t slept on it for a full night. But, I have taken several naps on it and laid on it to watch TV, and each time I have fallen asleep. I find this mattress to be very comfortable and I’m sure my guest will love it too.
We brought a this mattress while I was pregnant and it slept nice for the first little bit. My son just turned 4 months and it already has body divots and creeks almost every time either my husband or myself move.
The women in the house loves it but the 16 year old male said it too thick. He likes it but prefer the 8 inch.
Just opened box 4:30 pm today 5/22/2020 Already impressed how amazingly mattress popped up, will all the 24 to 48 before laying on mattress. I'll let you know if its comfortable or not after the required time up to 48 hours passes. Its very pretty.
I’m pretty satisfied with my product and the service
I purchased this mattress in May 2020, opened it and allowed it to fully expand for 4 full days before using it. I measured it, and even after the extra day it still only measured at just under 10". That is a bit of a disappointed seeings Read More
It is amazing!! It is better then I expected. It instantly recovered and after a weekend of letting it finish recovering it is perfect and full. It is an amazing mattress and beyond worth every dollar!! Plus it smelt brand new!!
Great mattress for my 6 year old daughter
Love it! I got a twin size for my teen daughter and omg! I want it for me. So soft and comfortable. I have back problems and when I lay on it I get up with no aches.
Best twin bed on the market, not too firm, not too soft. Just right for me.
Although I bought this bed for my 4 year old... My 10 year old and I also both love this bed! We all fight over who gets to sleep in it at night! Definitely recommend!
i'm a senior (70 young) and on a fixed income so when my old Sealy hit close to twenty years old I figured it was time for something new... I also have sleep problems so a comfortable bed is important to me.. I can say that the first two months or so with the new bed, a 10" memory foam type, was simply wonderful.. I felt so very good and supported that my sleep improved as well.. The problem is that after that time it has been a constant 'flip and spin' in attempting to minimalize the sagging and loss of support, and without much success. I've had some hardboard under the mattress for the past year or more now. I'm single which is good in that I am moving closer to the middle of the mattress each night. This bed was less expensive than others, but I was surprised at how quickly it degraded. If you have the funds, go for something better; if not, then this is adequate, just don't expect much life from it.
I bought a Mattress and box 2 weeks ago online with delivery today. I recieved a phone call an hour before the start of the delivery window letting me know the mattress was out of stock. So they knowingly sold me a mattress that they did not have in stock when I ordered it or they sold the mattress that should have been held for my delivery. Either way I found this to be borderline fraud and very unethical. My window for ordering it online elsewhere is now gone and I will have to go out and purchase it from a store (not Ashley). I spent hours on hold and being pushed off to other people in an effort to cancel the order. Maybe they should do a better job or not advertise how great they are when on hold. The recorded self praise fest I heard over and over just fueled my anger and contempt for the compay.
We bought a Melissa Queen mattress, clearly labeled "FIRM" in the store. When a mattress was delivered, the LAW TAG and the plastic cover both stated "XFIRM". We had felt several mattresses in the store, so we visited the store again, complaining. The sales staff then said that we needed to speak to the manufacturer (Sealy Canada), but (by the way!) "that the item is only made in XFIRM and that FIRM is not available." On-line, that information shows XFIRM, but we had not looked at the website before we bought. But Sealy Canada then told us that their retailers - like Ashley - may hold a different view on what FIRM and XFIRM mean, and 'we have no control over what the retailers do"! Must we to go back to Ashley again, or are we going around ibn circles ? Now we are stuck with a product we cannot use and will not sleep on. We moved into the guest bedroom and sleep on a mattress made in the previous millennium, which is still "fairly OK". Perhaps we should write a letter to the President / CEO of the firm and tell him we need the money back. The conflict resolution process for consumer protection in British Columbia is a quite cumbersome one, and as octogenarians we do not want to get involved with that. So this 'review" may be of use to anybody else reading this. We wish we had never even entered the store! (Location not mentioned, but it is 60 km from home.)
I have issue with my mattress, when contact customer care the simplest answer to decalin my claim is not under manufacture warranty with out clear investigation and physical inspection
*All metrics regarding customer sentiment are based on aggregated public review content, including reviews that have been submitted to this site and elsewhere that have been evaluated by our data science team. While we strive to provide useful metrics for the benefit of shoppers, we cannot certify their accuracy at any given time due to potentially incomplete and inaccurate data sources.
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