Ashley Furniture vs. Helix

Ashley Furniture's Owner Satisfaction

Ashley Furniture's Supportiveness

Ashley Furniture's Durability

Helix's Owner Satisfaction

Helix's Supportiveness

Helix's Durability

Browse Ashley Furniture Customer Reviews

Sleeping So Soundly

We've only had this for a week, but we've never slept so soundly. It's by far the most comfortable mattress we've ever had. The price is great too

Comfortable memory foam option with convenient packaging

The mattress arrived well packaged, all rolled up and in one compact, tall box. This made it easier for us to move the mattress upstairs, and I can imagine this would translate well to those who are moving. Once we unrolled the mattress, we noticed the slightly off-putting smell, as other reviewers have also noted; however, it dissipated within a day. The mattress inflated to its full size by the end of the afternoon, which was surprising, given how compactly it was delivered.

The mattress sleeps very comfortably. The 13 inch gives it a nice height, and while the gel pillow top (on top of the memory foam) may be too soft for some, we found it to be just right. What stood out to us was how well the other half of the mattress didn't disturb when one person moved around, even with the softness of the top. Overall, very comfortable memory foam mattress option that comes in easy to maneuver packaging.

Perfect for her- soft and cozy

purchased for my daughter who likes to 'snuggle in' at night. Perfect for her- soft and cozy, cushy top layer but decent support

Three Stars

Great bed but super hot and extra soft. The gel does not work like I thought it would.

Good buy!

Bed is very soft and seems to insulate when we have the heated blanket on the top. For the price, my husband & I are sleeping fine.

It was comfortable for about a month

It was comfortable for about a month, then it got a very low place where your hips lay.I would not buy it again.

Very comfortable to sleep on

Product is true to description. Very comfortable to sleep on. Improves quality of sleep.

Love it!

So happy with this mattress!! Feels like sleeping on a cloud

Great Mattress

Great mattress for chronic back pain sufferers. Very comfortable in any sleeping position. No need to buy a more expensive brand. Love it.

Love our new mattress

We are loving our new mattress we bought a month sag it's great to get a good nights sleep!

Best sleep in a long time.

I bought this about a month ago. I did not go to the store to try it out so I had no idea what it was going to be like. After we received delivery we were so delighted to find just how comfortable this mattress is. We sleep so much better on this mattress, better than we expected. Could not be happier with this choice.

Getting good nights sleep again!

I bought this mattress 3 days ago, I'm used to a soft memory foam mattress, and this is a firm foam/gel mattress. The first night wasn't sure I was going to get comfortable, and next thing I knew I woke up refreshed! I haven't had near amount of back and neck pain and sleep great at night. I would have to say it's because of this purchase!

Never slept better

Instant relief from morning lower back pain. Highly recommend purchase.

Sleeping like a baby!

Bought this a month ago and my husband is in love with this matress! I was hesitant to trying a different kind of matress vs. What we've purchased in the past, but this was the best decision ever!

Great bed

This has the features of a high dollar bed at half the price. Have not had a issue with it yet.

Wonderful mattress !

Bought this 2 months ago! My lower back feels so much better ! Such a great night sleep! Worth every penny!

Wow, this is a very comfortable mattress!

Wow, what a great mattress! Prior to purchasing this mattress I was experiencing really bad lower back pain almost every morning. At first I couldn’t figure out if it was my box-spring, mattress or something else... After receiving the new mattress I realized my old spring mattress was causing my pain after all! The VERY first morning I woke up the pain in my back was gone. The memory foam material is so much more comfortable than the traditional spring style mattresses. My girlfriend is also a huge fan because if I get up in the middle of the night it won’t disturb her side of the bed. We both agree that we are getting a better night sleep as a result of purchasing this product. I would highly recommend this mattress to anyone who is experiencing aches and pains or just simply wants to get a better night sleep.

Great bed.. Priced right

We purchased this bed over a month ago and I am very pleased with it. I was very skeptical about a foam mattress but this is very comfortable and supportive. Good purchase.

Good Mattress. GREAT DEAL!!

Good mattress for a great price!! It is definitely in the firm category.

Much better for me than springs

I am happy with the comfort and style. Old mattress had developed a sag.

Not for everyone.

I had no issues with ordering or receiving the mattress. The issue was it killed my wife's back to sleep on the mattress. It was so bad for her that she often ended up sleeping on the couch. For me I seemed to sleep well for about six hours but anything beyond that and my back would begin to hurt as well but not as bad as my wife's. She is a back sleeper and I am a stomach sleeper. So I guess it's safe to say that the Perfect 10 mattress is not for everyone..

killing my back

Bought a year ago. It was good for the first 6 months. But after that back pain every night. It's very comfortable for about 2-3 hours, after that you start sinking into matress. Not recommend.

Not what I expected for the price

I feel this is an overpriced mattress topper, not a mattress. Would not put hase again. It was very expensive, there is nothing to it.

Does not last

Loved the memory foam mattress for the first six months. Comfortable and no disturbance from partner moving. Now 3 years later it is horrible. I have to sit all the way up to roll over and get woken up every time my husband gets out of bed or rolls over. Mattress is very gushy.

ASHLEY SLEEP RESPONSE>WORST EVER! Like a PARK BENCH! $1,400 GONE!

Summary FEELS LIKE A BLOCK OF CEMENT! WASTE OF money! Purchased this matress & Boxspring 6 Mos ago,slept on 1 NIGHT! Had Rash all over body so unzipped case only to find HUNDREDS OF BUGS! After 6 days of calls to CO spoke w/ no less than 9 ppl & jumping thru hoops & going to store w/ 12 pics of inside casing & E.R Visit for Rash,finally received a replacement & I DID NOT RECEIVE THE (PLUSH SOFT),instead a quite firm Rep!Also Mem foam pillows were horrid!! Due to back issues I need soft! SO here we are 7 mos later & I'M SLEEPING IN MY RECLINER/HUBBY ON COUCH! Would never purchase anything again from ASHLEY>>PLUS THE STORE IS NOW CLOSED! HUGE WASTE OF HARD EARNED MONEY & NOTHING TO GO PURCHASE ANOTHER with! Should have not deleted pics from cell,would have loved to put those on here also!

scammers

I am writing this review only because I ruined my $12000, my 3-4 months time, my comfort, piece of mind, and my trust because of Ashley Furniture store and I do not want other people make the same mistake I made. Please do not consider what I include in this review as my madness or frustration, it is an exact real story that happens to anybody dealing with Ashley Furniture stores. First of all, the whole company is scam and everybody (even their employers and their delivery guys complain about their lies and I heard lies from all of them) are mad at Ashley, and I do not know where some of these 5 stars in google coming from (I guess they make some fake accounts to randomly put 5-stars review for them if you look at their history they only have 1 review and it is Ashley). I recommend for ASHLEY review take a look at YELP (2.5-starts even with their fake 5-star review) or other online review platforms. I am hugely surprised how they have maintained in business in the US with this awful customer service. Regarding my experience with them, please be cautious (scared-scared-scared) of these names: DAVID, SAHAR, KALY, TOBY They are professional liars/scammers. Initially, they treat you as if they love you so you feel they are the nicest people. The purpose is to attract you and catch you in their traps. Their tricks to do that includes: Hey body come here I give you great discount (while the original price is 3 times higher), we protect your furniture for 5 years, push you to buy tonight because tonight we have a great deal and we want you to take advantage of our great deal, we have 48 months finances, and so on and so forth. Unfortunately, we were fooled by SAHAR (salesperson working in Dublin store) and she connected us to a so-called manage David in Colma store. They asked us to open a credit card for financing 2 days beforehand, but at the time of payment, David added 10% to the whole purchase because of financing. It was the first lie and we got a hard inquiry and credit score dropped hugely and could not use that with 10% more (we bought $11000 things from Ashly and with the finance, it was $14500). They are very professional scammers and do their best to catch you in a trap so you cannot decide. Therefore, we had to pay all upfront that was very stressful for us. Then David pushed us to buy a protection plan but we did not trust them to have protection plan. After payment (November 27th) they set our delivery for 3 weeks later (December 14th), while we were previously promised by SAHAR for 3-4 day delivery. The most awful part of the experience is after 3 weeks they changed the time of delivery 2 times and push it back to the very late afternoon. 3 delivery guys brought us some of our items. When we looked at them, we were shocked. After 3 weeks they brought us garbage, damaged, scratched, and even some floor samples instead of brand new. They broke my door, damaged my wall, hugely scratched my hardwood floor and damaged my house, and we only got only 25% of our stuff that looked pretty much like floor samples, although they charged me for brand new. Interestingly, it turned out the delivery guys faked my wife’s signature (signature forgery) that I did not have any complain about $2130 damage they caused to my property (floor, wall, door, entrance Lanscape lights). After 10 times calling and spending 10 hours , they scheduled us for another delivery (January 5th) and promised to refund my delivery fee because of the inconvenience. New delivery guys brought the same items (broken, damaged, scratched, floor samples...). After that, we had 3-4 more deliveries (total I guess 8 times) every time something was missing and damaged. Finally, we had to accept all the garbage they delivered to us since we got tired of their lies and mental problems we had got from them. All in all, they are professional and educated on how to play with you mentally so you give up. If you wanna waste 3-4 months of your life, your money, your mental health, and finally receive a bunch of garbage buy from Ashley

Not as Plush as Advertised.

Let me state this first: I am 64 years old and joints not so young anymore so I am picky. I was excited when I saw this Hybrid since it stated it was soft and plush. It is not either. I could feel the springs through the side and the top Read More

Amazing Sleep at a Great Price!!!

Extremely happy with the comfort these mattresses offer. Firm enough for those that prefer to sleep on their back or stomach. Yet, soft enough for side sleepers too. I bought two of these in the twin size for my kids. I’ve slept on these about 12 or Read More

Love it

Got this for a small bedroom, it lays great.my grandchildren stated that slept well. But the best is that my yorkies think that it is their bed lol

Excellent purchase

Our grandson loves it

Would buy again...

Wasn't sure what to expect considering we were ordering it online but I don't regret making that purchase. This was a mattress for my daughters bedroom and it's one of the best mattresses in the house.

Great quality

Very comfortable

Great Bed

I love the bed! It's my third one that I have purchased. Easy to open and good to go in less than 48 hrs! Thanks!

Hybrid twin mattress

I’m very happy and satisfied with the 12 inch hybrid twin mattress, it’s just what I expected and the price it’s worth

Amazing

I love this mattress so much. I got one for myself and after sleeping on it for a year I ended up getting another one for my daughter. She would toss and turn all night on her firm foam mattress but would fall asleep instantly on this one. It lit Read More

Love the mattress in a box!

Love the mattress, it is so comfortable and very soft. I totally recommend this mattress.

Okay for some, but not if you suffer from joint,back issues

I bought this mattress last May for my son since he was transitioning to a toddler bed. I decided to skip the toddler bed altogether and just bought him a full size platform bed. My son sleeps pretty well on it, but he can sleep pretty much any Read More

Good quality mattress

I am using this mattress for 2 weeks. Its comfortable. A little stiff for me. Oveeall v good quality and would recommend to anyone.

Awesome

My 93 year old grandmother loves this mattress. She has no complaints about her body at all. I love that it is soft and hard at the same time for her small frame. Excellent purchase.

Don’t be fooled just because this is a bed in a box...

I bought this mattress during the COVID pandemic when all stores were closed. I needed a mattress and bought it based solely of the reviews. It is not too hard nor too soft of a bed. Personally I enjoy firm beds and wished I got it a Read More

Browse Helix Customer Reviews

Better than before - Eric S.

My helix isn't perfect but it's a whole lot better than what I was sleeping on before. After a couple months I've noticed a little sagging on the side I typically sleep but overall I love my mattress, sound investment.

Mattress Review - Jessica R.

The mattress is fine, it's pretty hard so we had to put another foam mattress on top. Also, I move alot when I sleep and my husband can still feel my movement. I am not sure this mattress was worth the price, but it's ok I guess. I probably wouldn't recommend it to anyone.

this is a real review, we purchased our bed 4/16 - Michele O.

we just spent a week in another "custom" bed and was so happy to be back in our HELIX bed. These new beds are so dang hot, I hate it. BUT not our HELIX. Happy mamma to be back in her cool bed. Thank you.

this is a real review, we purchased our bed 4/16 - Michele O.

we just spent a week in another "custom" bed and was so happy to be back in our HELIX bed. These new beds are so dang hot, I hate it. BUT not our HELIX. Happy mamma to be back in her cool bed. Thank you.

Great Bed - Robert M.

I was completely unsure if I should try this new bed in a box thing. I took advantage of a sale and had it in a couple of days. I set it up in the morning, hoping any off-gassing would be done by bedtime, to my surprise, there was none. The bed was/is super comfortable, I'm glad I took the chance. My only complaint would be I had to figure out how to dispose of my old mattress. Highly recommend!!!

A great night's sleep - Alisha O.

We are on our second full month of sleeping on this amazing mattress. No issues of being too hot. Very comfortable.

Best sleep ever - Jan B.

Oh my gosh, we LOVE our new Helix mattresses! We bought another brand about 10 years ago, and hated it after only a few months. This time, we did our research more carefully, and also made the decision to go with two XL twins pushed together, instead of a king. That way, I could get my mattress my way, and he could have his softer. We have slept better than we have in years! Plus no sagging in the middle ... easier to move ... no movement when one of us gets up in the night ... I only wish there were some kind of special headboard so we could slide them apart more easily when we change the sheets. I know I'm gushing, but I can't believe what a difference having a good mattress makes. Kind of fun to unpack, too. ;-)

Best night sleep ever. - Emily J.

Comfort galore, buy one and you will be sleeping on a cloud.

Life changing - Benjamin M.

This bed is no joke. We actually had similar styles and got a blended bed. We have never slept better. A bed made for your weight, height, and position...how could it be better?

Great bed for a great price - Michael R.

We purchased a Helix a few months ago and so far we love it it's comfortable and doesn't sleep hot. We also go the pillows that are cool to the touch which helps me fall asleep quicker

Too stiff. Bith m8ne and my wife's shoulders hurt after sleeping on this bed. - Jason S.

We ordered the soft and it was too stiff.

This mattress didn't end up - Mark D.

This mattress didn't end up being the one for us however I thought it was important to say how easy the experience was. I anticipated some push back when I started the return process. The Helix rep was very professional and the return process was easy and seamless. You can buy this mattress worry free. I would recommend anyone looking for a new mattress to give Helix a try.

Falling asleep sooner - Daniel C.

First few days took some adjusting but after that I was fast asleep in minutes

Wonderful Mattress - Tracy P.

This mattress is a dream come true. I can sleep on my back and sides without pain. Although it was a little stiff at first, Helix sent me a topper for it which changed everything. If you like the soft layer of a topper, choose a softer option when building your bed and you won't need the topper :-). If you are not convinced, try it. It's worth the 100 day trial!

Stay Tuned - Kathryn W.

Arrived damaged. lots of back and forth as to either send back or donate. The donation process is complicated and now the time is expired for that. Not the best experience and I now have a damaged product.

Great New Bed - Thomas M.

We have a vacation home by the sea, so lots of summer family visitors, everybody has uniformly loved it, we love the fact that it's square till the edge with none of the usual round off that make you feel like your falling out of bed when your near the edge.

Comfy - Matthew F.

Soft and comfy upper layer with supportive mid-layer. I've slept like a baby every night.

Pretty close - William L.

The Helix mattress arrived as promised. I was able to inbox it myself in a small room, but recommend 2 people. Comfort-wise, the mattress has been too soft. Th reason for this, I believe, is the only flaw in your order system. I was not allowed to adjust the results of my sleep quiz on your site. I almost did not order because of this. This mattress is better than the Nectar I tried, but the your software' results of my quiz are not necessarily accurate.

Good for me but not as good for my wife - Richard V.

Great ordering experience. Shipped wuickly and arrived on time. The survey did a better job of matching to my preferences than my wifes. Great feel and support. Edge support is a little lacking, but otherwise i am happy with the results. Def feels better for back sleeping as it feels fully supported. Not quite as good for side sleeping for me but I have wide shoulders and have had a hard time finding a mattress that can do the trick.

First 60 days - Adam V.

Everything is going good. Sleep really well and it has good suppprt. I would probably go a little firmer next time around. The real test will be a year from now to know if it is building grooves.

Ugh not so much - Amanda W.

Wish it was better. Price point is right. Advertised as firm but closer to soft medium. Nice that it was delivered. Not cool at all- despite how it was advertised. Not a stomach sleeper bed, only good night sleeps I get are on my back. You pay for what you get.

Best Matress Ever - William N.

After sleeping an a multitude of different mattresses throughout my teens with moving houses and eventually starting college. I can safely say that this mattress has made my sleep an absolute pleasure. To really know that this mattress is for me in all aspects really adds to the value it gives me and for a cost that is much less than other very high end mattresses. Couldn't be happier and hopefully I won't need to change in the near future.

They made it right - Beau L.

I ordered my mattress too firm but they got me a 2' topper and I sleep wonderfully.

Best purchase ever! - Dan E.

My husband and I couldn't be happier with our purchase! It's hard to get out of bed in the morning because we are so comfortable!!

We are so enjoying our - Lori E.

We are so enjoying our new mattress and foundation! No more aches in our hips and backs. Restful sleep has returned, thanks!

Hope it breaks in - Leah S.

The mattress is too firm for me, not enough sink. It was supposed to be medium soft with lots of sink.

Just okay.... - Robert J.

I was really excited to get the new Helix pillow with extra cooling. I sleep hot and I thought it would be awesome!!! Love the mattress so I had high hopes. The pillow itself is comfy, and it's neat to be able to add or remove filling so easily, but the extra cooling is non-existent. I even tried different pillowcases - a low thread count is what they recommended, also tried a bamboo one that was supposed to have extra air flow. Also tried no cover at all (but since you can't wash the pillow, I didn't really want to do that) but it didn't help. I'm still debating sending it back.

Beats Casper hands down - Dustin I.

I tried the Casper for 90 days and I just couldn't get used to it. Way too firm for me. Replaced it with a Helix and I couldn't be happier! It is the most comfortable mattress I have ever slept on. I can now sleep on my side as comfortably as on my back. The only downside is that it is much harder to get out of bed in the morning.... seriously.

Best bed ever! - Kaitlyn B.

Once I got this bed I finally woke up with no pain what so ever. It definitely takes some getting use to but I highly recommend.

My helix mattress - Ronald M.

Since we purchased our helix mattress I've had the most restful sleep that I've had in years. We had purchased several other mattresses and with in a short time were very disappointed! Not with our helix! My wife no longer has back pain every morning and neither do I . We awake feeling rested and ready to start our day!

wonderful sleep! - Janet L.

We have had our Helix blended mattress for 7 days. How refreshing to wake up without any back pain or aching muscles. The turnaround time from order to deliver was so fast! I'm so glad we ordered it.

Siz3 - Ian M.

I love the bed. Best sleep I have have in so many years. But when I ordered I originally looked at a king and wanted to order a cali king. But some how when I placed the order it was the original one that got pushed through so I got a king. Other than that mix up I am very happy with it.

Back pain gone - Wayne S.

Had pain with last bed switched to this one my back feels great now I have had it for 8 months and it's great

Great mattress.... once you add a feather mattress topper - Michelle W.

We needed to replace our 12-year-old mattress and decided to try the online experience. After some research, concluded that Helix was the right company. Totally liked the sleep survey to customize the mattress. Was really fun to unbox and watch it "come to life". The first night was awful. Then it got a little better but felt like sleeping on a board. So I decided that instead of throwing in the towel (because support is good for you), we'd explore other options. Went on Amazon and bought a down alternative feather bed topper for like $100. Made all the difference in the world. Now we have a good solid mattress AND a great pillow top.

Perfectly delightful mattress - Sandra S.

Arrived quickly. Set up was a 5 minute process with most of that time getting the mattress out of the box. Fully relaxed into it's full loft by the end of the day. About two days with no sheets before I noticed the scent had disappeared. Was replacement for guest room but I've napped on it a few times and thought its was perfectly comfortable.

I can now sleep through the night!! - Catherine M.

Before we got this mattress, I was waking up 10-15 times most nights, and we had a memory foam mattress (although it was used and we didn't know the age). I also had a lot of trouble with severe temperature changes at night, which would keep me up. With the helix mattress, except for a bathroom trip, I often will sleep through the night!!! I cannot believe it. Truly.

Dr - Tracey G.

Pretty good. Hot at first but seems to have improved

Not what we hoped for - Norman K.

We gave the bed nearly 100 days before deciding it was not the mattress for us. How dors one really know what configuration is right for them! The one thong we got right was the sleep cool feature. The bed seemed way to firm and yet seemed to cause hammocking. We tried several layering options on top of the bed with some success. Thank you Helix for always answering my questions, your customer support was much appreciated.

Bliss - Barbara J.

How to describe? Not like sleeping on a cloud, because clouds look lumpy. How can a mattress feel both firm and cushy? Don't know--but it is. My dog likes it, too.

Recently unwrapped - Lauren W.

I just got it out of the wrapping last week so I'm sure my body just needs some time to adjust or whatever. I've heard nothing but positive reviews.